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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Well after months of waiting for a response and getting excuses why there was no response in still out my money for this worthless pillow. Of there was a zero rating that's what I would have given you... Ver mais

Avaliado com 5 de um total de 5 estrelas

Been dealing with lower back issues for years after my car accident. Tried physical therapy, chiropractors, you name it. This actually gives me relief when I'm working at my desk all day. Takes about... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

After multiple emails & “confusion “, I was given instructions to ship back items for refund for order 3321911 in December. Company states my emails go to their “ spam” folder. This is their custo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Honestly wasn't sure this would work but my sister recommended it. I've been using it for about 6 weeks now and my back pain has improved significantly. I can actually sleep through the night now with... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Posto de Saúde Comunitário

Escrito pela empresa

Aromanda is committed to delivering natural pain relief solutions that work. We've helped thousands of people find relief from chronic discomfort in their back, neck, joints, and throughout their body. Our innovative products are designed to support your journey toward a pain-free, active lifestyle.


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

49 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Bad Company Bad Product

Well after months of waiting for a response and getting excuses why there was no response in still out my money for this worthless pillow. Of there was a zero rating that's what I would have given you.

30 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered a insert to prevent tripping…

I ordered a insert to prevent tripping that cost $45.00. watching my PayPal I saw they billed me for a second brace at $41.36. I tried calling the support number to get that reversed, the number was a dead number. I ried contacting there support page only to be taken to MSN.com home page. I asked PayPal to charge it back and am waiting for a final decision. Now I find out I am dealing with someone in China. Don't buy here, so far I am out $85.00. That's why I only buy if PayPal is offered They will help me.

18 de março de 2026
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Hi Larry,

We're sorry for the confusion with your order. The second charge was from a post-purchase offer that was accepted during checkout — but if you didn't mean to accept it, that's completely fine. We remove the second item and process the refund, it's not a problem at all.

As for our support number and page — our support works through email at support@aromanda.com and we respond within 24 hours. We're not sure what page redirected you to MSN but that's not us. And we're not based in China — we're a US-based company that ships from our fulfillment center.

If you can email us your order number at support@aromanda.com we'll get this sorted for you right away. We want to make this right.

Aromanda Team

Avaliado com 1 de um total de 5 estrelas

After multiple emails & “confusion “

After multiple emails & “confusion “, I was given instructions to ship back items for refund for order 3321911 in December. Company states my emails go to their “ spam” folder. This is their customer support email listed on their website, you cannot call company. I emailed their customer service team the details, per their instructions. Shipped back items for a refund to Netherlands per their instructions. The package was rejected, and now has been returned to my house. Do not purchase anything from this company.

11 de dezembro de 2025
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Brian,

Thank you for your feedback.

We're sorry to hear about the trouble with your return. Our return process does require specific reference details on the package for the warehouse to accept it, and if those are missing the shipment can be rejected automatically.

We'd like to look into what happened and find a solution for you. Please email us at support@aromanda.com with your order number and return tracking so we can assist you further.

Best,
Aromanda Team

Avaliado com 1 de um total de 5 estrelas

Scam company--- avoid

Back item is a sheet of cloth--- a blanket is thicker. They do not honor the return guarantee, just stopped responding. Would be more helpful to just burn the $70 than to give any money to this company.

17 de fevereiro de 2026
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Eron,

Thank you for your feedback.

We're sorry to hear you weren't satisfied with the product. The AromaCore is designed as a lightweight support system meant to be worn comfortably during sleep, which is why the material is thinner than a traditional brace.

We checked our records and our support team has responded to all messages received. It's possible our replies may have landed in your spam or junk folder. If you're still looking for assistance with a return, please reach out to us at support@aromanda.com and we'll be happy to help.

Best,
Aromanda Team

Avaliado com 1 de um total de 5 estrelas

Its a scam

Its a scam! DO NOT BUY FROM AROMANDA.
The product is a pillow with velcro attached. The website makes you think its designed by a Dr, but that is not true. They advertise 60 day money back guarantee, thats a joke. I sent a5 messages on their email and never heard back from anyone. They have no phone number and their address is a shell company in Wyoming. FRAUDULENT FALSE ADVERTISING!

2 de janeiro de 2026
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Christine,

Thank you for your feedback.

The AromaCore Spinal Recovery System is designed with built-in support panels and adjustable compression, and it does include velcro straps for a secure fit during sleep. We understand if the product wasn't what you expected.

We do honor our 60-day money back guarantee and our support team responds to all emails within 24 hours at support@aromanda.com. We checked our inbox and were unable to locate any messages from you — it's possible they were sent to a different address or didn't come through. Please try emailing us again and we'll get you taken care of right away.

Best,
Aromanda Team

Avaliado com 1 de um total de 5 estrelas

*DO NOT PURCHASE FROM AROMANDA!*

*DO NOT PURCHASE FROM AROMANDA!*

I bought the 'Spinal Recovery System" which is really just a glorified pillow with Velcro because of their 'get your money back' guarantee. It took 6 weeks to arrive.

I used the product as instructed, did not like it and have attempted to return it. They only have an email address and the 'contact us' form on the website. They have not responded to my many attempts to return the product.

Again, *DO NOT BUY FROM AROMANDA!*

26 de janeiro de 2026
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Sara,

Thank you for your feedback.

We're sorry to hear the product wasn't the right fit for you. Our standard shipping is 7-10 business days, so if your order took longer than expected we apologize for the delay.

We do respond to all emails within 24 hours at support@aromanda.com. We were unable to find any messages from you in our system, so it's possible they may have gone to our spam folder or were sent to a different address. Please try reaching out again directly at support@aromanda.com with your order number and we'll get your return set up right away.

Best,
Aromanda Team

Avaliado com 1 de um total de 5 estrelas

Stay away from Aromanda products

Never received the AromaSpine cushion. Will be disputing the charge with my credit card company.

Did get the AromaCore lumbar support. Not really big enough.

22 de janeiro de 2026
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear NNolan,

Thank you for your feedback.

We're sorry to hear one of your items hasn't arrived yet. If you can email us at support@aromanda.com with your order number, we'll look into the tracking and make sure it gets resolved. As for the sizing, we offer exchanges and our support team can help you find the right fit.

Best,
Aromanda Team

Avaliado com 1 de um total de 5 estrelas

Aromanda is not replying to my emails…

Aromanda is not replying to my emails regarding returning the product for a refund, so I will be filing a dispute with the credit card company to reverse the charge!

2 de janeiro de 2026
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Vee,

Thank you for your feedback.

We're sorry for the delay in getting back to you. We respond to all emails within 24 hours at support@aromanda.com. It's possible our replies ended up in your spam or junk folder. Please check there and if you still haven't received anything, email us again with your order number and we'll take care of your return right away.

Best,
Aromanda Team

Avaliado com 1 de um total de 5 estrelas

I have tried to contact the company…

I have tried to contact the company many times writing to them. The product came defective and not as what it was described. They have not answered me back or tried to fix this problem. I would not recommend

30 de novembro de 2025
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Kimberly,

Thank you for your feedback.

We're sorry to hear about your experience. We take product quality seriously and we do respond to all emails at support@aromanda.com within 24 hours. We weren't able to find any messages from you in our system. Please try reaching out again with your order number and photos of the issue and we'll make sure to get it resolved for you.

Best,
Aromanda Team

Avaliado com 5 de um total de 5 estrelas

Finally sleeping through the night

OMG I can't believe this actually worked!!! I have sciatica and haven't slept more than 4 hours straight in MONTHS. Started wearing this about 5 weeks ago and last night I slept 7 HOURS. Seven!!! I literally cried this morning lol. The pain is still there during the day but it's WAY more manageable now. Shipping was fast too. Already told all my coworkers about it. Highly recommend if you have back issues

26 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

truck driver here

truck driver here. back is destroyed after 20 yrs on the road. this helps. not a miracle but helps. use it every night. wife got one too for her hip issues and she likes it. good quality, arrived in like 8 days.

25 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Better than the $800 brace my doctor recommended

I have to be honest - I almost didn't order this because the price seemed too good to be true. My pain management doctor wanted me to get an $800 custom brace and I just don't have that kind of money on a fixed income.

Found Aromanda through a Facebook ad (I know, I know) and decided to take a chance. So glad I did! The quality is actually really good - not cheap feeling at all. And it works! My lower back pain has decreased significantly after about a month of consistent use.

Would definitely recommend to anyone dealing with chronic back pain who can't afford those expensive medical braces.

24 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Three pillows rapped around my waist

Three pillows rapped around my waist. Does absolutely nothing! Tried return and got no response. Waste of money

20 de novembro de 2025
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear David,

Thank you for your feedback.

We're sorry to hear the AromaCore wasn't the right fit for you. The device is designed to provide gentle spinal decompression and works best when positioned correctly on the lower lumbar area, as outlined in the included user guide. Results can vary from person to person depending on positioning and consistent use.

Our support team responds to all emails within 24 hours. We checked our records and were unable to locate any recent messages from you. Please check your spam or junk folder in case our reply landed there. If you're still having trouble, please resend your request to support@aromanda.com with your order number and we'll be happy to assist right away.

Best,
Aromanda Team

Avaliado com 5 de um total de 5 estrelas

It is worth trying! Love mine

I have to give this product five stars! I have been a chronic pain patient for 13 years and I have several cages in my spine from several fusion surgeries. Seven total surgeries so far. One of the worst things about being a chronic pain patient is the lack of sleep. When I would roll over at night, I could feel the cage move and it would send an electric shock through my body and wake me, and it was usually several hours before I could go back to sleep. Since I have been wearing my new device that does not happen anymore, and I have slept through the night for the first time in many years! I cannot recommend this device highly enough. There is one caveat, if you are very thick waisted, it will fit you tight. If your stomach is bigger than your chest, this product may not be for you. my waist is a 34 and the large is snug. I think that is the intention because it holds everything in place in your back. I have tried so many different products to ease back pain and this is the best investment I have made so far.

16 de novembro de 2025
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Pat,

Wow - 7 surgeries and finally sleeping through the night! That means everything to us. Thank you for the detailed review and the sizing tip - that'll help other customers. Wishing you continued relief! 💙

Best,
Aromanda Team

Avaliado com 1 de um total de 5 estrelas

false advertising and poor customer service

They advertised it would sship within 4-5 days. after weeks i requested to cancel the order on 4 different occassions. They nevber replied until finally they said due to the large orders coming in they had been out of stock. i again requested cancel. they shipped it anyway. horrible customer service. if I had known it was coming from China I never would have ordered

12 de dezembro de 2025
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Allan-Terri,

Thank you for your feedback.

We'd like to clarify that our website states a 6–10 business day shipping timeframe after processing, not 4–5 days.

After checking our records, we were unable to locate any order under your name or email. It's possible this purchase was made through a different seller. If you believe this was placed with us, please reach out to support@aromanda.com with your order number so we can look into it further.

Best,
AROMANDA Team

Avaliado com 1 de um total de 5 estrelas

Multiple emails have been sent

Multiple emails have been sent to return product. The response I was given was that I could keep product for a partial refund. This was after multiple attempts. I have stated multiple times that I would like to ship product back, and I do not want to keep product. Have not received response from company.. I eagerly await return instructions…
12/10..UPDATE….They have replied & I am now sending back my items.

3 de novembro de 2025
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Brian,

Thank you for your feedback.

We checked our support system thoroughly and were unable to locate any emails under the name or details provided in your review. Our support team responds to all customer inquiries within 24 hours, so if you did send multiple emails as mentioned, they may have gone to our spam folder or been sent to an incorrect email address.

Please reach out to us at support@aromanda.com with your correct order details, and we'll be happy to assist you with return instructions right away.

Best,
Aromanda Team

Avaliado com 5 de um total de 5 estrelas

Suffered with sciatica for months after…

Suffered with sciatica for months after lifting something wrong at work. This has been a game changer. I use it every evening while watching TV and the pain relief is noticeable. Shipping was fast and packaging was professional. Very happy with this purchase.

7 de dezembro de 2025
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Kohen,

Sciatica is the worst - so glad you found relief! Thanks for the kind words about our shipping and packaging. Appreciate you!

Best,
Aromanda Team

Avaliado com 1 de um total de 5 estrelas

NO AFTER SALE SUPPORT AS CLAIMED

NO AFTER SALE SUPPORT AS CLAIMED, placed order 11/11/2025, took two weeks,arrived Nov 25,2025. I have been trying to contact the company to request a return, over 8 times. They claim 24/7 support, that is not true. No response from company at all, worst $69.95 I ever spent. Nothing more than a waist pillow, all tags have info in Chinese,though they claim to be made in the USA. The guarantee they claim to offer is false also. The only contact I get in more emails to sell me their product!! Update:company claims 60 day money back no questions asked guarantee, this is always misleading. I was open to pay return shipping in the USA where product claims to be made, they said I would have to pay to ship it back to EU, but it shipped from China🤷‍♀️I have all documents. Do not order from them unless you are willing to lose your money. Didn’t come with the book on it as claimed either🤷‍♀️I should have expected this, don’t make the same mistake I did. P.s. do not expect 24/7 communication either. Only when you write a truthful review will they make a generic response,December 15,2025, still awaiting email to resolve issues, sent wrong size, marcusFloor manager emailed me 3 days ago, still haven’t heard back, save yourself the trouble of dealing with this company

21 de novembro de 2025
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Customer,

Thank you for your feedback.

We're sorry to hear about your experience. We checked our records and see that your order was delivered within our standard 10-14 business day shipping timeframe on November 25th, which aligns with our shipping policy outlined during checkout.

Regarding the product materials, all AromaCore devices include comprehensive setup guides and detailed instructions for proper use. Many customers find that following the included positioning guide and daily routine instructions (as outlined in the setup materials) significantly improves their experience with the device.

Our support team responds to all inquiries within 24 hours. If you haven't received responses to your return requests, please check your spam/junk folder, as our replies may have been filtered there. You can also reach us directly at support@aromanda.com with your order number so we can locate your account and assist you properly.

As stated in our return policy, return shipping costs are the customer's responsibility, which is standard practice for most online retailers. However, our team is always happy to work with customers to find alternative solutions when possible.

Best regards,
Aromanda Team

Avaliado com 4 de um total de 5 estrelas

Solid product, takes time to work

Got this for my herniated disc pain. It's not a miracle cure but it does help. Takes consistent use to see results – probably took me 3–4 weeks. Build quality is decent and it's comfortable to use. Would buy again but hoping the price comes down.

6 de dezembro de 2025
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Dear Cody,

Thank you for the review! Herniated discs are tough, and we're glad the AromaCore is helping with consistent use. Appreciate the feedback on pricing - we're always looking for ways to improve value for our customers.

Best,
Aromanda Team

Avaliado com 1 de um total de 5 estrelas

DO NOT purchase anything from this company

I have tried contacting them now 4 times, once on their instagram app, and 3 times via email at their support number. Asking for any tips to be able to get to sleep wearing their back brace. Nothing, crickets. So I have asked for a refund which they say they offer a 90 day guarantee, again, crickets. DO NOT Purchase anything form this company. They are preying on people with bad backs! They responded to my review that they respond to all emails to their support address within 24 hours but I don’t have any reply’s from them.

30 de novembro de 2025
Avaliação não solicitada
logotipo da Aromanda

Resposta de Aromanda

Hi DeDe! Thanks for your feedback. We're sorry to hear about your experience.

It sounds like you may not have followed the included setup instructions that come with every order, as customers who use the device according to the detailed guide typically sleep comfortably and see great results.

Our support team responds to all emails within 24 hours, so please check your spam folder or resend your request to support@aromanda.com with your order details so we can assist you properly.

Best regards,
Aromanda Team

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