Very disappointing experience. The website showed me a price of around €20, but when the payment was actually processed, I was charged around $80. In addition, a subscription or recurring payment... Ver mais
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Veja o que dizem as avaliações
My experience was horrible!!! A complete scam and they do not respond to emails!!!! 😫😫😫😫😫😫 On 2nd September i attempted to purchase an eta for my son on arrivalcardonline.com to travel to the... Ver mais
A empresa respondeu
we had a brilliant time here today.The staff were incredibly welcoming and the service was top-notch.It was a typical rainy British afternoon outside,so stepping into such a warm,cozy,and dry place wa... Ver mais
A empresa respondeu
Me parece que brindan un servicio de 5 estrallas todo el mundo debería usarlo para su día a día no puedo decir más que problvarlo y estaréis tan satisfechos como yo
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ArrivalCardOnline is a private travel assistance service that helps travelers complete digital arrival cards, immigration forms, and travel entry requirements for multiple destinations worldwide. Our experienced team reviews each application for accuracy, provides step-by-step guidance, and offers secure online processing with dedicated customer support. We are committed to making international travel documentation simple, fast, and stress-free. Please note that we are an independent service provider and are not affiliated with any government agency.
Informações de contato
Reino Unido
- arrivalcardonline.com
3,4
Bom
21 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Scam
Very disappointing experience. The website showed me a price of around €20, but when the payment was actually processed, I was charged around $80.
In addition, a subscription or recurring payment was apparently activated, which was not sufficiently clear to me during the checkout process. I have since cancelled the subscription.
What I find particularly problematic is that I then tried to request a refund. However, the refund form on the website does not work properly, and I am unable to complete the request. I have also contacted them by email but have not received any response so far.
4 de setembro de 2026
Avaliação não solicitada
5 estrella
Me parece que brindan un servicio de 5 estrallas todo el mundo debería usarlo para su día a día no puedo decir más que problvarlo y estaréis tan satisfechos como yo
17 de setembro de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
¡Muchísimas gracias por tomarte el tiempo de compartir tu experiencia con nosotros!
Nos alegra enormemente saber que quedaste tan satisfecho con el servicio. Nos anima muchísimo leer que lo recomendarías sin dudar, porque eso confirma que estamos logrando lo que buscamos: un proceso claro, ágil y sin complicaciones para cualquiera que lo necesite.
Trasladaremos tus palabras a todo el equipo, ya que siempre supone una gran motivación saber que su trabajo genera este tipo de satisfacción.
Te agradecemos de corazón tu confianza y tu recomendación. ¡Te deseamos lo mejor y aquí nos tendrás siempre que nos necesites!
Un cordial saludo,
El equipo de Arrival Card Online
My experience was horrible!!
My experience was horrible!!! A complete scam and they do not respond to emails!!!! 😫😫😫😫😫😫
On 2nd September i attempted to purchase an eta for my son on arrivalcardonline.com to travel to the UK. my credit card was charged 129.99 without receiving an email confirmation and without receiving the eta. i complained through their website but another $49.99 was charged on 10th September. i have not received even the courtesy of a response. i wrote to the them again seeking a refund and cancellation of services. I want my money back and for any further payments to stop? This is very frustrating and I hate being taken advantage of. This is disgustingly. I am going to make a criminal complaint if I do not hear anything further.
2 de setembro de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello Rhondalee,
Thank you for your review. We're sorry to read that you are not satisfied with your experience, and we would like to clarify a few points.
Arrival Card Online is a private, independent assistance service. We are not a government body and do not present ourselves as one — this is stated on our homepage, in our footer and in our terms and conditions. The amount paid corresponds to our review, processing and support service, and is separate from any official fees. Using our service is entirely optional, and travellers are always free to apply directly through the relevant official channels.
Regarding the membership, its terms — including the trial period, the monthly amount thereafter and the option to cancel from the member dashboard — are displayed on screen before the order is confirmed, and are also set out in our terms and refund policy.
That said, we take every comment seriously and we cannot review an individual case through a public review, as we have no way of identifying your order here. Please contact us at help@travelgroupjs.com with the email address used at checkout and your order reference. Our team will look into your case directly.
Kind regards,
The Arrival Card Online team
Very nice services
Very nice services, definitely would try it again and had the best time with them...
3 de setembro de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello,
Thank you very much for taking the time to leave us your feedback — we truly appreciate it.
We're delighted to hear that you were happy with the service and that you'd use us again. That's the response we hope for with every application: a process that feels easy from start to finish, with our team available in case any questions come up along the way, so that the paperwork never becomes the stressful part of preparing a trip.
Knowing that you'd come back to us is the best compliment we could receive, and it's also valuable for other travellers who are weighing up whether to trust a service for the first time. We'll pass your words on to the team, as it's always encouraging for them to hear that their work was appreciated.
Thank you again for your trust and for your five stars. We'd be delighted to help you again whenever your next trip comes around, and in the meantime we wish you safe and enjoyable travels.
Kind regards,
The Arrival Card Online team
Very good wow.
Thank you for the excellent service provided I appreciate the great attention which is why I highly recommend it😀
12 de setembro de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello Henrique,
Thank you so much for your kind words — they truly made our day, and we're very grateful that you took the time to share them.
We're delighted to hear that you were happy with the service and, in particular, with the attention you received. That side of things matters enormously to us: every application is handled by real people who check the details carefully and stay available in case any questions come up, because we know how reassuring it is to feel properly looked after when there's paperwork standing between you and your trip.
Your recommendation means a great deal. For other travellers deciding whether to trust a service for the first time, hearing directly from someone who has already been through the process makes all the difference, so thank you for choosing to share your experience publicly. We'll be sure to pass your comments on to the whole team — knowing that their care was noticed is the best encouragement they could receive.
Thank you again for your trust and for your five stars. We'd be delighted to help you again whenever your next journey comes around, and in the meantime we wish you safe and wonderful travels.
Kind regards,
The Arrival Card Online team
Very nice experience
Very nice experience, everything worked as arranged, my best references firsthand, be looking forward for the next time...
2 de setembro de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello Freddy,
Thank you so much for taking the time to share your experience with us — we genuinely appreciate it, and it's always a pleasure to read feedback like yours.
We're delighted to hear that everything worked exactly as arranged. That's precisely what we aim for with every single application: a clear, straightforward process where you always know what to expect at each stage, with no unwelcome surprises along the way. Paperwork is rarely anyone's favourite part of preparing a trip, so if we can take that concern off your hands and let you focus on the journey itself, then we've done our job properly.
Behind every application there's a team checking the details carefully and available to answer any questions that might come up, and for them there's no better recognition than hearing that the effort was noticed and that everything went smoothly. We'll be sure to pass your words on to all of them.
Knowing that you'd recommend us from firsthand experience means a great deal to us. Recommendations like yours carry real weight for other travellers who are weighing up whether to trust a service for the first time, and helping people feel confident about that decision is something we value enormously. Thank you for choosing to share yours publicly.
Thank you again for your trust and for your five stars. We'd be delighted to assist you again whenever your next trip comes around, and in the meantime we wish you safe, smooth and thoroughly enjoyable travels.
Kind regards,
The Arrival Card Online team
fraud
I congratulate you on your smart tactics: all I wanted was an EDcard for a short vacation in Curacao, and filled in a digital form for that, not knowing I was doing that via a middleman (jssvisa) that cost me $30 extra (my husband didn't get into this trap, so I know I paid too much) PLUS an unwanted subscription to your OneClubVIP for $50/month, which I found out AFTER I paid, with this cunning message hidden in the small print under the 'confirm button':
"Our VIP membership begins with a 7-day free trial. After the trial period, the membership continues at $49.99/month. You can cancel anytime from your member dashboard with one click—no questions asked.
By confirming, you agree to our terms and conditions. Your application will be processed and your VIP travel membership will be activated."
There was no way to confirm my already paid-for EDcard application without getting this unwanted membership.
Wow.
So confirmed, and immediately afterwards logged into the membership page of OneClubVIP, unsubscribed my membership within 15 minutes after being bamboozled into a subscription. Which was NOT one click at all, and many questions asked.
8 de setembro de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello,
Thank you for your comment. We're sorry your experience fell short of your expectations, and we'd like to clarify a few points.
Arrival Card Online is a private, independent service that assists travellers with entry documentation. We are not a government body and do not present ourselves as one — this is stated on our homepage, in our footer and in our terms. The fee you paid covers our review, processing and support service, and is additional to any official fees. Using our service is always optional: any traveller is free to complete the application directly through the relevant official portal.
Regarding the membership, its terms (a 7-day trial, the monthly amount thereafter, and cancellation from the member dashboard) are displayed on screen before confirmation, not after payment. That said, if the cancellation process was not as straightforward as it should be, that is something we do want to review, as it isn't how it's meant to work.
Please write to us at help@travelgroupjs.com with your order reference. We'll verify that your membership was fully cancelled, that no subsequent charges were made, and review your case in line with our refund policy.
Kind regards,
The Arrival Card Online team
El costo de los viakes
El viaje fue muy comodo y los precios fueron accesibles estuve buscando por bastante tiempo viajes no tan costosos y justamente me encontré con esto lo recomiendo
12 de agosto de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
¡Muchísimas gracias por tomarte el tiempo de compartir tu experiencia con nosotros!
Nos alegra enormemente saber que quedaste satisfecho y que la relación entre lo que ofrecemos y lo que cuesta te pareció razonable. Entendemos perfectamente que comparar opciones lleva su tiempo y que uno quiere tener la seguridad de estar tomando una buena decisión antes de contratar nada, así que nos hace mucha ilusión saber que, después de buscar, encontraste en nosotros lo que estabas necesitando.
Trabajamos cada día para que todo el proceso resulte claro, cómodo y sin sorpresas de principio a fin, y para que nuestro equipo esté disponible por si surge cualquier duda por el camino. Saber que en tu caso todo fue bien es la mejor confirmación de que vamos por buen camino, y trasladaremos tus palabras a todo el equipo, porque siempre les anima comprobar que su trabajo marca la diferencia.
Te agradecemos de corazón tanto tu confianza como tu recomendación. Opiniones como la tuya ayudan a que otras personas puedan decidirse con mayor tranquilidad, y eso para nosotros tiene muchísimo valor.
¡Te deseamos viajes estupendos y aquí nos tendrás siempre que nos necesites!
Un cordial saludo,
El equipo de Arrival Card Online
Excellent service
Excellent service, thet arribe 5 minutes later, but give me a free wáter for compensation, allí the trabel was good
2 de setembro de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello,
Thank you so much for taking the time to share your experience with us — we genuinely appreciate it, and feedback like yours is always welcome.
We're really pleased to hear that, overall, you were happy with how everything went. Our aim is always to make the whole process as smooth and straightforward as possible from start to finish, and to keep our customers informed and looked after at every stage. When something doesn't go exactly to plan, what matters most to us is putting it right straight away rather than leaving it unresolved, so we're glad that in your case everything worked out well in the end.
We'll be sure to pass your comments on to the team. It's always encouraging for them to hear that their work made a real difference to someone's experience, and it's the kind of feedback that motivates everyone to keep raising the standard.
Thank you again for your trust and for taking the time to leave us five stars. Reviews like yours also help other travellers feel more confident when deciding, which we value enormously.
We'd be delighted to help you again whenever you need us, and in the meantime we wish you safe and enjoyable travels.
Kind regards,
The Arrival Card Online team
Brilliant service
we had a brilliant time here today.The staff were incredibly welcoming and the service was top-notch.It was a typical rainy British afternoon outside,so stepping into such a warm,cozy,and dry place was absolutely perfect.Highly recommended if you want to escape the miserable weather and enjoy a great experience.
1 de setembro de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello,
Thank you so much for taking the time to leave us such a positive review — it really means a lot to the whole team.
We're delighted to hear that everything went smoothly for you. Border paperwork is often the part of a trip that causes the most last-minute stress, so our aim at Arrival Card Online is to take that worry off your hands entirely: a clear, guided online form you can complete from any device, a specialist review of your details before anything is submitted, and support available around the clock if a question comes up along the way.
Knowing that the process felt quick, simple and reassuring is exactly the outcome we work towards with every single application. Comments like yours also help other travellers feel confident when they're deciding how to handle their own arrival documents, so we're especially grateful that you took the time to share your experience publicly.
We'll pass your kind words on to the team — it's always encouraging for them to hear that their work made a real difference to someone's journey.
Thank you again for your trust and your recommendation. Whenever your next destination comes around, we'd be very happy to help you get your arrival card sorted before you fly.
Wishing you safe and happy travels,
The Arrival Card Online team
Complete scam
Complete scam, uses sponsored ads to appear first on a google search. Charged me $80 for a e arrival card to Cambodia when it is FREE on the .gov website.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello,
Thank you for taking the time to share your comments. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that Arrival Cars Online is an independent travel assistance service and is not affiliated with or intended to represent any government authority. Our website clearly states that we provide assistance in completing and reviewing travel-related forms for customers who choose to use our service.
We understand that traveling can be stressful, especially when documentation is required at the last minute. However, the use of our service is completely optional and travelers are always free to submit their requests directly through the relevant official government websites if they prefer.
Regarding your concerns about personal information, protecting our customers' data is a top priority. We handle personal information in accordance with applicable data protection regulations and use secure systems designed to safeguard confidential information.
We take all customer feedback very seriously. If you believe there has been a specific problem with your order or would like us to review your case, please contact our customer service team with your order details. We will be happy to investigate and help you.
Best regards,
The Arrival Cars Online team
scam website tried to charge me $258…
scam website tried to charge me $258 for service that is fee.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello,
We're genuinely sorry your experience with us wasn't what you hoped for, and we appreciate you letting us know.
Let us clear up one important point: Arrival Cars Online is a private, independent company that offers help with travel paperwork. We are not part of any government agency and we don't act on their behalf — something we state on our website.
We completely understand how stressful it feels when documents are missing and the trip is close. Please know that using our help is always your choice: applications can also be submitted directly through the relevant official portal, with no intermediary.
As for the privacy of your data, that's something we take particular care with. Personal information is handled in line with current regulations and through secure systems.
We'd like the chance to look at your case properly. If you write to our customer service team with your order reference, we'll review it personally and work towards a solution.
Thank you again for your time.
The Arrival Cars Online team
Resposta da Arrival Card Online
Hello,
Thank you for sharing your feedback.
We are sorry to see that you formed this impression. Arrival Cars Online is an independent travel assistance service and does not claim to be an official government website. This information is clearly disclosed on our website, and our service is entirely optional for travelers who prefer assistance with their travel documentation.
As you mentioned that you did not make a purchase, we would appreciate the opportunity to understand what led to your concern so we can continue improving the clarity of our website and the information we provide.
If you have any specific questions or would like to share more details about your experience, please feel free to contact our support team. We value all feedback and are always looking for ways to improve.
Kind regards,
The Arrival Cars Online Team
Money and data theft ( SCAM!)
Hello, this website is a scam. Usually when you have some travel regulatory forms to fill ( for example: Air Suvidha for India international arrivals or eVisa , etc etc) the airlines during check-in or boarding will stop you to fill the forms online before they allow you to board or exit at arrivals ( depends on location ) . During these travel stressfully time when you google the form ( if you don't have access to official links) you will probably have the first website appeared on your search list by these arrival card online and they mask their sites to look like official government issued documents or whatever, they collect your personal details like passport numbers and other sensitive data and prompt a payment gateway page to finish filling your form or to access the documents. In emergency or stressfully situation you will end up paying this and getting scammed, please be aware of these scammers. Not only do they steal your money, they steal your very sensitive data and this will enable them to access your banks or other sensitive services. For any travel regulatory services please go to government sites, don't fall prey to this company scams.
30 de julho de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that Arrival Cars Online is an independent travel assistance service and is not affiliated with, nor does it claim to represent, any government authority. Our website clearly states that we provide assistance with completing and reviewing travel-related forms for customers who choose to use our service.
We understand that travel can be stressful, especially when documentation is required at the last minute. However, using our service is entirely optional, and travelers are always free to submit their applications directly through the relevant official government websites if they prefer.
Regarding your concerns about personal information, protecting our customers' data is a top priority. We handle personal information in accordance with applicable data protection regulations and use secure systems designed to safeguard sensitive information.
We take all customer feedback seriously. If you believe there has been a specific issue with your order or would like us to review your case, please contact our customer support team with your order details. We will be happy to investigate and assist you.
Kind regards,
The Arrival Cars Online Team
Buena experiencia
Me puse en contacto con ellos para gestionar algunos asuntos, fue todo muy rápido, grandioso y lo hacen ver sencillo.
21 de julho de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hola gracias por compartir su experiencia
Horrible and disgraceful scam
I ordered the express handling of one hour.
After two hours nothing happened so I applied via uk government site instead. They charge a third of what this scamsite charges and it was fixed withing 5 minutes.
When i try to file a refund complaint the site will not allow me. Saying its due to an error. All other support topics works fine tho. Disgusting scam
10 de julho de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Hello, our support team is available immediately to handle your case.
Impresionante
Arrival tiene un gran personal, ya que gracias a su rapidez pude agilizar negocios y viajes que tenía pendiente, la verdad son excelentes en lo que hacen.
17 de julho de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Gracias por compartir su experiencia
Muy comodos
Me ayudaron mucho a la hora de mi viaje, trámites y papeleos, muy comodo trabajar con ellos ya que son muy organizados, tienen buen trato y siempre solucionan tu requerimiento.
9 de julho de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Gracias por compartir su experiencia con nuestros servicios
Buena opción
Me encontré con T arrival, decidí darles la oportunidad, la verdad ha sido una de las mejores decisión, tienen gran gestión, buen trato y sobre todo resuelven tus problemas al instante, no tienes que preocuparte por nada, ellos se encargan de todo.
7 de julho de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Gracias por compartir su experiencia con nuestros servicios
Excelente gestión.
Con Arrival Card Online tuve una gran experiencia a nivel de gestión y en general, ya que me brindaron mucha ayuda a la hora de gestionar mis papeles y fueron muy organizados, pacientes y rápidos.
4 de julho de 2026
Avaliação não solicitada
Resposta da Arrival Card Online
Gracias por compartir su experiencia con nuestros servicios
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