ARS/Rescue Rooter - Blue Dot Services Avaliações 9

Got the AC working plus updated the thermostat

Guy was honest. He could have told me the refrigerant was low and I would have believed him, but he didn’t. That counts for something when I’ve had so many techs lie or exaggerate

Technician was great. Very pleasant and cared about the customer. He made the whole process better. Would recommend to anyone with hvac issues.

Prompt, courteous, and informative

Quick arrival. 4 1/2 hours from call to arrival.
Explained everything he was doing.
Didn't try to make up any problems.
Great service and Great tech.
Thanks

Quick, courteous and reliable service even on weekends. I have received a call and confirmation on a weekend while I had an urgent issue with AC in an extremely hot day. They’re the best!

Different techs gave different analyses as to how to fix the À/C. Took too long to get the parts. Time ranges given for “confirmed” appts. were way off. We went a month of hot days/nights without A/C. Available telephone numbers to call for info on progress or for customer relations to complain were hard to come by. Tech Reggie finally got A/C working. We would like to adopt him for future service needs.

April I had you come out and do seasonal.check up He did that than in May I seen a leak from pipe outside
that you installed So I called to have someone come out to correct it Scheduled it for Thursday between 12-4 No show I called back again they scheduled it Friday 8am-12 No show Reschedule it for 12-4 Calked it above where it was leaking I called back I wanted refund for 40.00 I paid for seasonal check up Not for 3 no shows I spend 11 hours waiting and when I called they were short handed I am the customer at least they could have not scheduled me if they were not gonna show up I am very disappointed on how I was treated

I was not impressed by the car lot mentality and trying to sell me a new unit. How do you give me a qoute of 24,000$ than a 5000$ return customer discount. 24 hours later send me a qoute for 12,000$$. So if we are playing games with pricing, what else is going on? I will never call Bluedot again.