Art OfAvaliações 

662
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

All the AOF items are top quality, and arrive swiftly. Customer service especially Bailley has always been a spot on with queries or the odd time something has needed to be resolved. The AOF team trul... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered t-shirts in size XXL after referring to their size guide (which states pit to pit measurement of 24.6inch). Items arrived much much larger at 26inch. The company confirmed a manufacturing faul... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Great products of high quality. Issue with delivery that was promptly resolved by the AoF team and I was very pleased with all my interactions with AoF However, after looking at all the negative... Ver mais

Avaliado com 5 de um total de 5 estrelas

Lovely customer service when I had a query, Couldn't help me enough. Product was a perfect fit and very good quality. Very satisfied. Thank you😊


Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

662 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(662)

45 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Top Quality All Round

All the AOF items are top quality, and arrive swiftly. Customer service especially Bailley has always been a spot on with queries or the odd time something has needed to be resolved. The AOF team truly care about their customers and I’m looking forward to many more purchases with them.

29 de junho de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great products of high quality.

Great products of high quality.

Issue with delivery that was promptly resolved by the AoF team and I was very pleased with all my interactions with AoF

However, after looking at all the negative review I would suggest looking for a new courier as Yodel couldn't organise a piss up in a brewery and that's hurting your reputation.

25 de junho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered t-shirts in size XXL after…

Ordered t-shirts in size XXL after referring to their size guide (which states pit to pit measurement of 24.6inch). Items arrived much much larger at 26inch. The company confirmed a manufacturing fault and agreed to refund but only on return of the goods. No compensation/discount code or money off offered despite my time wasted arranging return and inconvenience. Very disappointed.

22 de junho de 2026
Avaliação não solicitada
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Resposta da Art Of

Hi James

We're so sorry to hear about your experience and the frustration it has caused

Although our size guide is based on body measurements rather than garment measurements, the tee you received did have a manufacturing issue and was bigger in the chest than expected.

As confirmed over emails, we were happy to arrange a free return for a full refund. However, our policy is to process refunds for faulty items once they have been posted. Unfortunately, this is required as in the past we've refunded items and never received the faulty/ incorrect garments back.

That said, we appreciate that inconvenience that this has caused. As a gesture of goodwill, we've set up a £10 gift card and it'll arrive in your inbox shortly

We sincerely apologise for the disappointment caused

Avaliado com 5 de um total de 5 estrelas

Excellent Service and Fast Customer Support

Excellent Service and Fast Customer Support

I ordered a gift for my father from Art Of, but accidentally selected a size L instead of XL. I contacted customer service, and the issue was resolved quickly and efficiently.

I ordered the item to Denmark, and all shipping information was clearly communicated throughout the process. Most importantly, my father was very happy with his new sweater.

A big thank you to Bailey and the rest of the team for the great service and smooth shopping experience.

2 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Products are of consistently high…

Products are of consistently high quality and on trend. Great customer service

6 de junho de 2026
Avaliação não solicitada
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Resposta da Art Of

Thank you for your amazing review. We're delighted to hear that our products continuously meet your expectations and that you're really happy with our customer service

Avaliado com 5 de um total de 5 estrelas

Great quality jersey with great design…

Great quality jersey with great design and perfect fit! Good pricing and customer service

11 de junho de 2026
Avaliação não solicitada
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Resposta da Art Of

Thank you so much for your review. We're glad to hear that you're happy with the jersey, the price point and our customer service!

Avaliado com 4 de um total de 5 estrelas

Great product

Great product, they could just do a better job of clarifying the delivery dates. E.g website says despatch in 2 working days but I ordered on a Sunday and it arrived on a Friday.

31 de maio de 2026
Avaliação não solicitada
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Resposta da Art Of

Hi James, thank you for the review and your feedback regarding delivery times. During busy periods it can take up to 7 working days for your items to complete production and be shipped. This information can be found on our website but could have been missed
https://art-of-football.com/pages/postage-and-delivery

We appreciate your feedback that delivery times could be clearer and I have shared this to the rest of the team!

Avaliado com 5 de um total de 5 estrelas

I ordered a t shirt for my husbands…

I ordered a t shirt for my husbands 60th unfortunately received an incorrect tshirt.Bailey immediately organised a free return & correct shirt arrived a few days later.No quibbling just very good customer service.thank you

23 de maio de 2026
Avaliação não solicitada
logotipo da Art Of

Resposta da Art Of

Hi Louise, thank you for your review. Despite the error, we're glad that we were able to sort this really quickly for you!

Avaliado com 5 de um total de 5 estrelas

When I first ordered from Art Of I was…

When I first ordered from Art Of I was nervous about ordering from a brand that was new to me. After my first order I was hooked! Great quality, designs, and options. I am located in the United States and the shipping experience from the UK has been great each time. Could not recommend Art Of enough.

2 de junho de 2026
Avaliação não solicitada
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Resposta da Art Of

Hi Dylon, thank you for your kind review! We're delighted that your experience with us has been great every time!

Avaliado com 4 de um total de 5 estrelas

Brother loved his birthday present

Brother loved his birthday present, thank you

26 de maio de 2026
Avaliação não solicitada
logotipo da Art Of

Resposta da Art Of

Hi Tom, thank you for your review. We're so happy to hear that your brother loved his present!

Avaliado com 1 de um total de 5 estrelas

Bad Customer Service

I ordered from them a week and a half ago now. It's a birthday gift for my brother. Yodel have had my parcel for over a week. I have been chasing Yodel for five days. They opened an investigation on the 16th. The investigation is supposed to take 48 hours. It's been over 72 hours and there's still no update. I have brought this up with the retailer and they won't do anything else about it. They say I have to keep waiting which is disgraceful. My brother's birthday has now passed and I have no gift. They have taken my money and I have nothing to show for it. They're not willing to help me. Yodel have had more than enough time to fix this and investigate this.

Edit: your investigation was only prompted after I had managed to get Yodel to investigate. After waiting 72 hours, I was told to wait and when I mentioned being unhappy, that was when you finally offered a replacement item. The delivery fee was refunded but I feel that was more of a moral obligation, as opposed to a gesture of goodwill as Yodel tracked delivery is 2-5 business days and it's now well over that. It was the lack of empathy and urgency shown by your customer service team that have really let me down.

19 de maio de 2026
Avaliação não solicitada
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Resposta da Art Of

Hi Erin

We're very sorry to hear about your experience and completely understand your frustration, especially given this was intended as a birthday present for your brother.

After being made aware of the issue, we immediately raised an investigation with the courier and kept in regular contact with you. Once the parcel was confirmed as lost in transit, we arranged a replacement order and also refunded the original delivery fee as a gesture of goodwill

We appreciate that the delay caused by the courier meant the gift unfortunately didn't arrive in time, and we sincerely apologise for the disappointment caused

Thank you again for your patience whilst we worked to resolve this for you.

Avaliado com 5 de um total de 5 estrelas

My t-shirt arrived within 3 working…

My t-shirt arrived within 3 working days, meaning I can wear it in Istanbul for the final! Massive thanks to Bailey for their amazing customer service.

14 de maio de 2026
Avaliação não solicitada
logotipo da Art Of

Resposta da Art Of

Hi Matthew

Thank you so much for the review. We're glad the tee arrived in time for the final and that you were really happy with the customer service!

Avaliado com 5 de um total de 5 estrelas

2 purchases, 2 excellent experiences!

I've purchased from AoF twice now and on each occasion I've been really impressed. The quality of the clothing is excellent, the cotton T-Shirts are durable, wash well and look great, what more could you want?! On my 2nd purchase, I had an issue with the delivery nothing to do with AoF, it was a Yodel problem. However, the way it was handled was brilliant, great communication and excellent customer service. Shout out to Bailley who handled my enquiry and supported with the resolution of the problem, what a rockstar! If you're sitting on the fence with regards to making a purchase from AoF to quote another clothing brand 'Just do it' i assure you, you won't regret it.

7 de maio de 2026
Avaliação não solicitada
logotipo da Art Of

Resposta da Art Of

Thank you so much for the amazing review for your continued support! It means a lot to the whole team!

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

Item I bought was too small , no issues with returning it and reordering. Customer Service was great . Would definitely recommend and will be buying in the future from this company.

28 de abril de 2026
Avaliação não solicitada
logotipo da Art Of

Resposta da Art Of

Hi Maggie. Thank you for your review. We're glad the return and reorder process was smooth and that we were able to help. We really appreciate your recommendation and look forward to your next order!

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic customer service

Absolutely fantastic customer service, they were so quick to come back to any questions I had about my order, and the hoodie is brilliant quality, really heavy fabric and the stitching is perfect. Definitely a 5 star company.

22 de abril de 2026
Avaliação não solicitada
logotipo da Art Of

Resposta da Art Of

Thank you so much for leaving a review. We're really pleased that you're happy with our customer service and the hoodie!

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