Artico Interiors Avaliações 1.178

O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service from Artico, and the product is absolutely brilliant and high quality - we love it. They were very open and honest about the lead times on the product, and kept us updated throughout... Ver mais

Avaliado com 4 de um total de 5 estrelas

Delivery was quick and spot on. The quality of the sideboard is great and we absolutely love the item. It was slightly lighter and a little more rustic in appearance than we expected from the photos,... Ver mais

Avaliado com 5 de um total de 5 estrelas

After a very long wait, the Mango wood Drink cabinet arrived. It was worth the wait. Its absolutely gorgeous. I contacted Artico a couple of times re the delivery status and they were very polite a... Ver mais

Avaliado com 5 de um total de 5 estrelas

Very good service, keeped me informed at all times. Made me feel special and when I connect them they couldn't be more helpful. My table was very good quality and the delivery service was excellent... Ver mais

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de Camas
  3. Loja de Móveis para Quartos
  4. Loja de decoração de design de interiores
  5. Designer de interiores
  6. Loja de móveis para sala de estar

Escrito pela empresa

Artico Interiors offers designer and luxury furniture, lighting and accessories. Many of our first-rate furniture pieces are modern interpretations of entrancing antiques. Most of our furniture is handmade of solid wood and absolutely unique as quality craftsmanship is one of our core values. Where art meets furniture.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 48 horas

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Avaliado com 5 de um total de 5 estrelas

Very good service

Very good service, keeped me informed at all times.
Made me feel special and when I connect them they couldn't be more helpful.
My table was very good quality and the delivery service was excellent.

1 de maio de 2026
Avaliado com 5 de um total de 5 estrelas

Excellent Drinks cabinet from Artico

Excellent service from Artico, and the product is absolutely brilliant and high quality - we love it. They were very open and honest about the lead times on the product, and kept us updated throughout. The cabinet was well worth the wait. Only slight blemish is the courier company who delivered (not Antico directly), were extremely rude and did not offer a service expected for a product costing nearly £1000.00 and could have potentially damaged the cabinet with the way they treated getting it into the house!! - more of a note to Artico, than a complaint. We would definitely buy from Artico again.

2 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Excellent Quality and Customer Service

Delivery was quick and spot on. The quality of the sideboard is great and we absolutely love the item. It was slightly lighter and a little more rustic in appearance than we expected from the photos, but we decided to keep it and are very happy with it overall. Customer service was also excellent and offered a collection and full refund immediately if needed.

24 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

We ordered the mango TV cabinet and…

We ordered the mango TV cabinet and given delivery date in mid March the company then informed us that there would be a delay of around 4 weeks, which we accepted, we previously had another piece of furniture which had also been delayed.
However when the piece of furniture eventually arrived the TV cabinet was far far lighter than the website pictures.
I contacted the company who informed that it was just a different shade due to wood being a natural material, or brightness on my phone 🤨.
I asked the company to check other TV units in stock for a darker looking version as per their website pictures which clearly shows the much darker finish, unfortunately we had no response to this request.
Overall very disappointing, waiting 3 months for the TV unit and having a totally different colour even taking into account the natural wood it was made from.
I took some further close up pictures, which they also said were ok in-terms of colour.
It’s very obvious the unit hadn’t been finished to the correct darker finish specification.
Finally the company then put new pictures of the unit in the lighter finish on their website, after we bought this to their attention.
Artico were happy to give a refund, which I have accepted, however that’s missing the point, all we wanted after such a long wait and spending £540:00, was the TV unit in the colour we ordered.
Just a shame the company didn’t help resolve the issue as requested, as I am sure we aren’t the only costumers that have had this issue.

20 de abril de 2026
logotipo da Artico Interiors

Resposta da Artico Interiors

Hi Brent,

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear you were disappointed with the finish of the TV unit after such a long wait.

We would just like to clarify a few points for context. Your order was placed on 15 February and dispatched on 20 April, in line with the estimated schedule. The Woodland range is made from solid natural mango wood with a clear lacquer finish rather than a painted or stained coating, which means every piece will naturally vary in tone, grain, and overall appearance depending on the individual sections of timber used.

The batch we received at the time was a little lighter in shade than some earlier photography, and after your feedback we updated the website imagery to better reflect the current finish being supplied. We completely understand that this was not the look you were hoping for, especially if you preferred the darker appearance.

As discussed, we were happy to offer a full return and refund with no issue, as customer satisfaction is important to us. While we appreciate this did not fully make up for the disappointment, we did want to ensure you were not left with an item you were unhappy with.

We also appreciate that you had previously ordered from us before, and we’re grateful you chose to shop with us again. We’re sorry this experience did not meet the standard you expected from us.

Kind regards,
Artico Interiors

Avaliado com 5 de um total de 5 estrelas

Bar cabinet arrived as expected and was…

Bar cabinet arrived as expected and was well packed and well constructed. Item was delivered to room of choice.

A very good all round experience with Artico Interiors and I shall revisit the website and social media posts in case some new pops up I like and is needed.

20 de abril de 2026
Avaliado com 2 de um total de 5 estrelas

Delivery delays and poor quality workmanship (Reno Flute Art Deco Design Solid Mango Wood TV unit with 4 Doors and Black Trim 200 cm)

Overall, we are very disappointed with the service and the quality of what was presented as a high-end piece of furniture.
Order and delivery: We ordered on 9 February 2026 and were advised of a mid-March delivery date. Delivery was delayed and rescheduled for 17 April. We were offered a £30 discount for the delay, but the unit still cost £649.99.
Condition on arrival: The unit was very well packed, but the amount of packaging meant we had to cut a lot of it to get the heavy unit out. After assembly, we noticed a dent in one of the end doors, and it (along with the two main doors) did not line up or close properly.
Resolution offered: We asked for a further refund and were offered £80 (said to be the maximum), or alternatively, to re-pack and return the unit for a replacement once received. Because the packaging had been cut up, a return was not possible. Even if a replacement and collection were arranged at the same time, the couriers would not have waited for us to unpack the new unit and re-pack the old one. We were hoping for at least a 25% refund, given the issues. This was increased to £90, which we have received, but we still feel let down.
Build quality: A friend who is a furniture maker advised that, given the weight of the unit’s front doors, the hinges supplied are of poor quality and should have been stronger. He has kindly provided stronger hinges, which have made the unit more solid; however, this is not something we should have had to resolve ourselves.
Conclusion: It is a shame to receive a product marketed as high-end when the finish, alignment, and supplied hardware do not reflect that. Based on this experience, we would think twice before using you again.

17 de abril de 2026
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Delivery a little later than expected…

Delivery a little later than expected but item arrived very well packaged and protected.
Very happy with my new sideboard, very well made and very solid, my only criticism is it's a lot lighter in colour than it appears on the website pictures, but I still love it

20 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Black Mango Wood Coffee Table

The coffee table is great . There was great communication from both Artico and the delivery company they use . I was kept well informed and it all went very smoothly. The only thing that could be improved , is that it was covered in dust when it was packed so I had to give it a good clean when I unbound it .

9 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Overall great experience

Overall, my experience with this purchase was positive. The ordering process was straightforward and everything was easy to navigate.

Delivery was smooth and the item arrived in good condition, well packaged and protected. Communication was clear throughout, which made the process feel reliable.

The table itself is a beautiful, high-quality piece and definitely lived up to expectations in terms of design and appearance.

The only downside I would highlight is a product detail rather than the service, which is the lack of soft-close hinges. Aside from that, I’m very happy with the purchase.

31 de março de 2026
Avaliado com 1 de um total de 5 estrelas

Two-month wait for a damaged unit and insulting customer service

I waited two months for this TV unit, and it was a total waste of time. The item arrived with two large shoe prints right on the top surface—clearly, no one cares about quality control at the warehouse.
The defects are endless:
• The wood is damaged on the side.
• There is a massive dip in the top panel.
• The doors are completely uneven and won't align even after adjusting the hinges.
When I complained, they offered a pathetic £20 refund. When I told them that was an insult, they said I could return it. Why should I have to spend my own time dismantling and repacking a heavy, "sh*t" product and waiting around for a courier because they sent me a damaged item?
It is disgraceful to make the customer do the work to fix the company’s incompetence. I shouldn’t have to waste another minute on this. Avoid this company at all costs.

1 de abril de 2026
logotipo da Artico Interiors

Resposta da Artico Interiors

We’re very sorry to hear that you feel disappointed with your order, Umair.

We’ve carefully reviewed both your correspondence and the images provided. While we understand your concerns, we were unable to identify the “shoe prints” mentioned from the photos shared. If you’re able to provide any additional images of this, we would be more than happy to investigate this further for you.

As outlined previously, this piece is part of our handmade solid wood range, where natural grain variations and characteristics are an inherent feature of the design rather than defects. Additionally, slight door misalignment can occasionally occur during transit due to the weight of solid wood, and can be easily adjusted,
we provided guidance to assist with this.

That said, we did offer multiple resolutions, including a goodwill gesture and the option of a full return and refund, which remain available should you wish to proceed.

We always aim to resolve any concerns fairly and promptly, and our team remains on hand to assist you further.

Artico Interiors

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