arunvets Avaliações 

I took my elderly cat to Arun Vets in Westergate today. I cannot fault the vets, they have been amazing. Unfortunately I had to have my cat put to sleep, he was very poorly and suffering. Before my cat was even cold, I was asked to pay, which I was more than happy to do, but not a few minutes after we had to say goodbye. It was clear myself and my husband and my friends little boy were visibly upset, I was just astounded that in our time of grief the only thing on their mind was payment. I’m not sure they are very customer focused, I believe it’s all about the money and not a vocation anymore. I’m considering finding another vets practice that care more about the animals and their owners.

If there was zero rate then that is what I am going to choose in here. My Teddy, a stray and rescue dog who was 12-14 years old was made to suffer at the end of his life by these people. I took him out against medical advice when he was already dying and took him to Grove Lodge who were compassionate enough to honor my wishes. Teddy passed away in my arms few minutes after i took him out of this practice. He didn't even able to wait for any medication to help him pass peacefully and pain free, he passed away suffering. Sioned French who seen Teddy as emergency because he was struggling for breath, subjected Teddy to different investigations when he was obviously dying. He was already struggling for breath. His lungs was filling up with fluids. I was told by this vet that she couldn't do anything until she investigates what's going on. I had a lengthy discussions, I mentioned that Teddy was a rescue so he might be 12 or older, he had a good life, I just want him comfortable and I want to be there for him when he pass on. Not once I was offered to euthanize him when he was already dying at the time, she said she will consider euthanasia after all the investigations were done. I didn't want these investigations to be done but because we were having lengthy discussions and because she was on and on and on about all these investigations and my love for my dog, I was given false hope and agreed. Teddy was given a little bit of oxygen which only helped him a bit, and a sedative afterwards because he was still struggling but also didn't help him fully. He was still struggling. Ultrasound was done and xray was done. Then this vet wanted to keep him overnight, because they want to monitor him and if he needed oxygen and sedative, they can give him. Bear in mind, my wish is for me to be with him when he pass on. She said that her plan was to anesthesize him in the morning and do another xray because Teddy didn't stay still during the xray. I said to her, I want to take my dog home and care for him at home. She said it will be against her medical advice because if his condition deteriorates, they can give him oxygen and sedative again. Sedative and oxygen which has very little effect earlier which clearly tells them there is nothing else to do. She also insisted to do the blood test because he has Cushing's and if she will treat her for that she needed a baseline information for the future. I told her "What future are you talking about? He is already old. There is no future anymore for him. He is already struggling for breath. He is not for resuscitation, why do you still want to keep him overnight? What else can you do for him apart from oxygen and sedative?" Teddy was already dying and these people put him thru hell instead of helping him to peacefully pass on. My memory of Teddy passing was tainted by these people's greed. Where is the compassion? I received a phone call from Jenny, the practice manager the next day and all she could tell me is I signed the papers for the investigations and taking him out against medical advice. Jenny was also trying to tell me that i took Teddy out against medical advice trying to blame me for his passing. Teddy wasn't on continuous oxygen therapy. He was not on any active treatment for his difficulty of breathing. He was still struggling. Which if they had any compassion at all, they would have thought of helping him out of his sufferings. Had I not insisted on taking him out of that horrible place, Teddy would have died alone without his family who loved him dearly. These are the kind of people this practice have.

This is a warning for any pet owners - they took great care of my dog when he unfortunately was put down and the vet at the time was very understanding. We couldn't fault them there.

However, when organising the memorials including clay paw prints of your pet and fur clippings, they took the order but missed this when ordering from the crematorium and "didn't place the full order as someone was on holiday". To add insult to injury they repeatedly lied on several phone calls to cover up the mistake that was only revealed several weeks later upon collection of the ashes (which thankfully they managed to get right).

Still tried to charge us for the memorials that couldn't be delivered as it was too late as my dog had been cremated. Then claimed this was for the euthanasia that we had already paid for. We were and still are devastated. A sorry and half price for the ashes was the response.

Never had a problem before there, but just double check everything with them as there are some serious professionalism failings.

If I could give more than 5 stars I would! Every person I have spoken to, be it receptionist, nurse or vet is friendly, helpful,caring and compassionate. I feel confident I am getting the best possible care for my dog and fortunate indeed to have Arun Vets as my local practice.

I had to unfortunately take my cat to the Storrington Branch as an emergency recently where she had to be put to sleep. The care and compassion shown by the staff was amazing, they were so patient and caring and gave us time with our little girl. We also received a lovely card from the vet who dealt with her a few days later with some lovely words which meant a lot. We now have a dog and have registered at the Worthing Branch. We have had one visit and two telephone calls and already I can see we have chosen the best vet for our new girl. They are kind, caring, and quickly react to any issues always putting the dog first. Highly recommended for any pet. Jackie Atkins and Evie.

Arun Vets (Westergate) really helped me (and my puppy) out when I was in the area. They were very professional, they went above and beyond for me and my puppy, they answered all of my questions, gave me simple answers and helpful tips and I really felt like they cared. My experience with them made me wish I lived close enough to have them as my permanent vets!

On a routine visit to Arun Veterinary Group , Storrington for annual vaccinations and health check we were advised that our dog’s teeth were in need of descaling, and one back tooth needed to be extracted because of infected gums.

During the course of the operation we received a telephone call from the vet recommending that four small front teeth also needed to be removed.

When we collected Scamp (9 years old) a few hours later he was happy and recovered completely from the anaesthetic . He was not bleeding at all from the mouth. We were given advice and after care medication, including pain killer, and some tins of soft food.

A follow up check was arranged for the next day. Dog toothpaste and a sample of dried food that was intended to improve dental health was also provided.

We do not know how much longer we will be able to afford this quality of care especially when dental care was excluded from our expensive pet health care policy.

In complete contrast to our experience our daughter in Worthing was charged much more for dental treatment needed by her dog. When she arrived at reception after the operation she and her husband could hear their dog howling in distress. They had to join many other people waiting to pay their bill before their animal could be collected.

A vet or veterinary nurse was not available at the time of discharge. Our daughter’s dog was bleeding the day after the operation and he has not eaten. The routine follow up checks are not due for another six days.

So grateful that in Arun Veterinary Group we have a local and caring service in Storrington.