Terrible deposit response time. Had to pay for a notary to sign a statutory declaration. They took over the time they had to respond to sorting out the deposit. I initially disagreed with the deductio... Ver mais
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Veja o que dizem as avaliações
Olivia really made our experience stress free from the beginning. She was really friendly during the initial viewing and then throughout the whole application process. We viewed the property and was i... Ver mais
Had a small issue with one of our appliances - nothing was too much trouble for Ashton, she arranged for someone to have a look straight away and chased to get it sorted promptly without us messaging... Ver mais
Ascend properties made renting a brand new house so easy, quick and affordable with great support from their team. Any problems are easily dealt with with their tenants portal (not that we have any re... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We are Ascend Properties, an award-winning estate agency and Build to Rent specialist with flagship branches nationwide.
Informações de contato
Ascend Properties, Stafford Court, 145 Washway Road, M33 7PE, Manchester, Reino Unido
- 0161 669 4982
- contactus@ascendproperties.com
- ascendproperties.com
4,2
Muito Bom
225 avaliações
Respondeu a 16% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My experience with ascend properties…
My experience with ascend properties has been great. In particular, Alexander Keane has been brilliant, addressing all maintenance issues promptly and offering great services and in depth updates throughout the entire process. he’s been a pleasure to correspond with and overall I’m very happy with the service received.
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to share your experience.
We’re delighted to hear that you’ve had such a positive experience with Ascend and that the service you’ve received has been a great one. It’s especially nice to hear your feedback about Alexander. Providing clear updates and resolving maintenance issues as quickly as possible is something we always aim for, so it’s great to know this made a difference to your experience.
We’ll be sure to pass your kind comments on to Alexander. Thanks again for your review.
Great home inspection.
Great home inspection.
Sean arrived on time, and was very professional and respectful during the visit.
23 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to leave a review.
We’re really pleased to hear that you had a positive experience during your recent home inspection. It’s great to know that Sean arrived on time and carried out the visit in a professional and respectful manner.
We’ll be sure to pass your kind feedback on to him. Thanks again for sharing your experience.
Property well maintained
Property well maintained and response time to resolve any maintenance issues is very fast. Property is also inspected at intervals which ensures wear and tear is identified timely and resolved. Property inspection is very fast as well max 10mins or less.
Ascend Properties do take care of their residents from summer ice cream to dinners which is absolutely free. If you think of renting then think Ascend. I extremely happy renting with Ascend. I have been with Ascend for 3 years and honestly its the best renting experience.
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for sharing such a detailed and positive review.
We’re delighted to hear that you’ve had such a great renting experience with Ascend over the past three years. It’s wonderful to know that property maintenance is prompt, inspections are thorough yet efficient, and that the community events and extras, like ice cream and dinners, make a difference. Your recommendation means a lot, and we’re thrilled to have you as a resident!
Resposta de Ascend Properties
Thank you for leaving us a 5* review - The Ascend Team
yearly property check
Had our yearly property check today. Sean is quick and efficient at his job he is always polite and respectful of our home. Very pleased with him. Highly recommended
20 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for sharing your feedback.
We’re delighted to hear that Sean carried out your property check efficiently while being polite and respectful of your home. It’s great to know his professionalism continues to make a positive impression. We’ll be sure to pass your kind words on to Sean.
Ryan really responsive
Ryan really responsive, every time there is an issue.
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you so much for sharing your experience.
- The Ascend Team
Ascent
We came to the area to rent a property due to my husbands work.
From moving in to date, Ashton and the team at ascend have been so helpful and supportive.
It’s so nice to know that real humans who care are there to help with any issues.
As we moved to a new build, ‘ teething problems’ are going to happen.
Any issues we had, all it took was an email to Ashton and her team, then it was sorted. Even the contractors, they’re all decent people. It’s good to know that people are there to support families like us. As we’re NHS staff
(A&E) appointments are always accommodated as we work shifts.
Thank you Ashton and the team at ascent. 🤗
19 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you so much for sharing your experience.
We’re delighted to hear that Ashton and the Ascend team have been so supportive since you moved in. Knowing that families like yours feel cared for and supported, especially with the challenges of a new build and shift work in the NHS, really means a lot to us. It’s wonderful to hear that any issues were resolved quickly and smoothly, and that our contractors were professional and approachable as well.
We’ll be sure to pass your kind words on to Ashton and the team, they’ll be thrilled to hear them. Thank you for trusting Ascend!
Great experience and help today from
Great experience and help today from
Ashton. Always replies promptly and gave perfect help of how to get our issue resolved. Thanks so much Ashton.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Sean was really nice person
Sean was really nice person . He only spend 5 minutes . Thanks for been so polite at the visit .
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Have lived here for 3 years:
Have lived here for 3 years:
Never had a problem that wasn't fixed. Easy staff, Sean in particular always been great with us
18 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Resposta de Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Property management
I had a property in Manchester that was managed by Ascend for around 10 years. They found tenants and rental income was continuous during the period. They also attend to the repairs that was required whenever there is an issue. Ascend managed the property till it was sold last year. They also handled the sale of the property.
In general, I am satisfied with the service
1 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to share your experience.
We’re pleased to hear that Ascend was able to support you throughout your property’s tenancy, from finding tenants and managing repairs to handling the sale. Maintaining consistent rental income and smooth management is always our goal, so it’s great to know you were satisfied with our service over the years.
We really appreciate your feedback and your trust in Ascend.
Faye.N has been helping me the last…
Faye.N has been helping me the last couple of weeks with the maintenance in my home. I would like to give a special thanks to her for being so understanding and so helpful. Her communication is always top tier and made the whole process super smooth! Thanks again x
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for sharing your feedback.
We’re thrilled to hear that Faye has been so helpful and understanding while supporting you with maintenance in your home. Clear communication and making the process smooth and stress-free are exactly what we aim for, so it’s wonderful to know she made such a positive impact.
We’ll be sure to pass your kind words on to Faye, she’ll be delighted!
Very smooth process
Very smooth process. Have been very helpful, thanks for everything.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Happy landlord
Ryan is my contact agent from ascend properites. I am very happy with the service so far. You have been incredibly helpful and have looked after my property with great care. I also really appreciate how available you are to assist with any queries immediately.
Thanks again for all your help in all aspects.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to share your feedback.
We’re delighted to hear that you’ve been so happy with the service and that Ryan has supported you so well. Providing attentive property care and being readily available to assist with queries is exactly what we aim for, so it’s wonderful to see this reflected in your experience.
We’ll be sure to pass your kind words on to Ryan. Thank you again for your continued trust in Ascend.
Very good customer service from Faye (…
Very good customer service from Faye ( Newton ) !
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Very helpful and polite
The guy who visited us was very polite and helpful . He checked everything throughly and answer all our questions .
17 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to share your feedback. - The Ascend Team
Responsive and was able to help with my…
Responsive and was able to help with my query immediately - thanks!
16 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for sharing your experience - The Ascend Team
Good Support from Property Management - for Approving the Mattress Replacement
I would like to sincerely thank you both for your support in approving our request to replace the old mattress with a new one. Special thanks to Faye Newton for promptly coordinating with the landlord and helping to get the approval.
We truly appreciate your understanding and quick assistance. It means a lot to us.
Thank you once again.
13 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for taking the time to share your feedback.
We’re really pleased we could support you with this request and that the process felt straightforward. Faye will be delighted to know her prompt coordination and communication made a positive difference.
We truly appreciate your kind words and are always here if you need any further assistance. - The Ascend Team
Professional and friendly
We have just moved and got a property with Ascend. They have been amazing. We have had a few teething issues, nothing has been a problem, sorting things out for us. Alexander who has been helping us has been just the best, very professional with a personnal touch. Sorting things out straight away.
10 de fevereiro de 2026
Avaliação não solicitada
Resposta de Ascend Properties
Thank you for sharing your experience.
We’re so pleased to hear that your move with Ascend has been a positive one and that any early teething issues were resolved quickly and smoothly. It’s great to know that Alexander has supported you with professionalism and a personal touch — The Ascend Team
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