I had my visit with Sarah, she was lovely and very reassuring. It is always difficult when you are struggling with money and people tend to bury their heads but she was very kind and only here to es... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
"John Blore" should he exist never responded to any of my mails. His A I letter, a duplicate sent from a year ago is pointless, only recommending various real people that can help. His number goes una... Ver mais
A empresa respondeu
Wjraola Malick was wonderful she helped on numerous occasions she was extremely patient with me and went above and beyond to help me Thank you for your support
A empresa respondeu
John listened, understood my situation and was empathetic and really showed he cared. In difficult situations this is what you need. He managed part of situation for me and i couldnt fault him on any... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Informações de contato
Reino Unido
- ascent.co.uk
4,5
Excelente
593 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ashley from Mortgage Services …
Ashley from Mortgage Services has been great every time I've called this week, which has been a lot as trying to finalise my redemption. He has taken the time to explain things, answer my questions and put my mind at ease. He's found out information for me that he didn't need to but really helped me feel more settled about what i need to go and what happens next. He's helped with the next steps when another company hasn't been as open and up front
28 de outubro de 2022
Avaliação não solicitada
Resposta da Ascent
Hi, Thank you so much for taking the time to review your experience with Ascent, it's greatly appreciated! I'm so glad that that Ashley was able to assist you in any way that he could and helped to put your mind at rest. Please be assured that your kind words will be passed on to him and the team.
Kindest Regards,
Hannah
Customer Experience Team
Nigel was friendly and informative &…
Nigel was friendly and informative & made me feel at ease which is what’s needed when you’re talking about money worries. He was understanding of my situation and pointed me in the direction of other places that could help online. Felt relieved to get things sorted, thanks again
25 de outubro de 2022
Avaliação não solicitada
Resposta da Ascent
Hi, Thank you so much for taking the time to review Ascent, we really appreciate it! I'm really glad that you're happy with the experience that you have had with us and will ensure that Nigel is aware of your kind words.
Kindest Regards,
Hannah
Customer Experience Team
Made to feel at ease
Made to feel at ease and sign posted to all the places needed to help in supporting paying off my shared equity. When explained about my dyslexia helped to explain things in more detail for me to understand and even when I had a death in the family offered Me support.
10 de outubro de 2022
Avaliação não solicitada
Resposta da Ascent
Hi, Thank you so much for taking the time to review Ascent. I'm so glad to learn that our team made you feel at ease thorughout the process and supported you when needed. I will ensure that your kind words are passed back to the team.
Kindest Regards,
Hannah
Customer Experience Team
The individual I spoke with was very…
The individual I spoke with was very professional, empathetic and explained everything clearly. She was excellent.
20 de setembro de 2022
Avaliação não solicitada
Resposta da Ascent
We’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that the team were understanding and helpful. Kindest Regards Rebecca Stott Customer Experience Team.
Utterly incompetent
Utterly incompetent. Frequent emails go unanswered. Just robo-texts that it's imperative to call them, then wait on the line for someone to pickup. No joined up back office or ability to resolve things. Couldn't recognise most basic issue, and had to pester them to do most basic follow-up.
29 de julho de 2022
Avaliação não solicitada
Resposta da Ascent
Hi Mr Kramer we’re sorry to hear you felt this way. We always welcome feedback from customers, so we’ll review this communication to look at how we could improve. If there is anything else Ascent can assist with moving forward please get in touch either by calling 0330 123 0379 or you can e-mail me at complaints@ascent.co.uk Kind regards Rebecca Stott Customer Experience Team.
Very helpful service
27 de julho de 2022
Avaliação não solicitada
Resposta da Ascent
We’re very thankful that you have taken the time to make us aware of your experience and pleased to hear that the team were understanding and helpful. Kindest Regards Rebecca Stott Customer Experience Team
I spoke with a guy called Rob who was…
I spoke with a guy called Rob who was very thorough an very helpful more so than Santander who are just woeful. I would certainly recommend anyone with issues with their lender speaking to Ascent
Mike
26 de julho de 2022
Avaliação não solicitada
Resposta da Ascent
Hi Michael. Thank you for the positive review, it’s really great to hear that the team have been so helpful. We’ll be sure to pass on this on to Rob. Kind regardsRebecca Stott Customer Experience Team.
Yassar explained everything to me
Yassar explained everything to me, he was understanding and patient when I told him about my mental health struggles. I cannot praise Yassar enough, he made me feel very much at ease, he was very well spoken, professional, understanding, patient, helpful and non-judgemental
21 de julho de 2022
Avaliação não solicitada
Resposta da Ascent
Hi Caroline. We’re pleased to learn that Yassar was such a great help when reviewing your case and happy that they put you at ease. We will make sure these kind comments are passed on. Kind regards Rebecca Stott Customer Experience Team.
Very helpful
Very helpful, extremely patient. Put my mind at ease.
29 de junho de 2022
Avaliação não solicitada
Resposta da Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards Rebecca Stott Customer Experience Team.
Gary was so easy to deal with.
Gary was very polite, thorough and non-judgmental. A pleasant and professional experience, where my advice would be: don’t be afraid to deal with Ascent - it was a reassuring conversation with a good outcome.
28 de junho de 2022
Avaliação não solicitada
Resposta da Ascent
Thank you for the positive review. It's really great to hear that the team have been so helpful. We'll be sure to pass on this on to Gary. Kind Regards Rebecca Customer Experience Team
The person I spoke with was so helpful…
The person I spoke with was so helpful and explained everything so clearly. A real asset to the company.
24 de junho de 2022
Avaliação não solicitada
Resposta da Ascent
Hi David. Thank you for the positive review, it's really great to hear that the team have been so helpful. We'll be sure to pass on this to Naomi. Kind Regards Rebecca Customer Experience Team.
The different members of staff i spoke…
The different members of staff i spoke with throughout the process was very helpful.
16 de junho de 2022
Avaliação não solicitada
Resposta da Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind Regards Rebecca Customer Experience Team
John was great and very informative
John was great and very informative. Really easy interview
14 de junho de 2022
Avaliação não solicitada
Resposta da Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed onto the team. Kind Regards Rebecca Customer Experience Team
Excellent call with your agent John…
Excellent call with your agent John today, listening to all points I had to cover , taking me through a difficult process easy and making me feel listen too
31 de maio de 2022
Avaliação não solicitada
Resposta da Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the individual concerned.
Kind regards
Rebecca
Customer Experience Team
Professional - Patient - Supportive
My experience with Joshua was wonderful. He was professional, patient, and supportive in helping me understand the details of my circumstances, and highly knowledgable in what was necessary for moving forward and resolving the matter. Thanks Josh.
25 de maio de 2022
Avaliação não solicitada
Resposta da Ascent
Hi Mr Parker. Thank you for the positive review, it’s really great to hear that the team have been so helpful. We’ll be sure to pass on this on to Josh. Kind regards Rebecca Customer Experience Team.
The lady that we saw was helpful…
The lady that we saw was helpful informative and understanding.
14 de maio de 2022
Avaliação não solicitada
Resposta da Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team.
Kindest regards
Hannah
Customer Experience Team.
Mortgage arrears Jenny
My husband and I have been going through a financial crisis and I bank put us forward to ascent.
Jenny was/is an absolute god send. Considerate understanding polite.
With her help and understand the arrears that we occurred have now been put to the back of our mortgage.
I can honestly say she has been a breath of fresh air.
Thank you so much Jenny
Kind Regards
The Jones
4 de maio de 2022
Avaliação não solicitada
Resposta da Ascent
Hi. We’re pleased to learn that Jenny was such a great help when reviewing your case and happy that they put you at ease. We will make sure these kind comments are passed on.
Kind regards
Hannah
Customer Experience Team
I have found my review of financial…
I have found my review of financial problems with mortgage excellent customer service and did not make it difficult to discuss my problems with I would say that if you need to be contacted by them with anything do not hesitate to take the call
25 de abril de 2022
Avaliação não solicitada
Resposta da Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team.
Kind regards
Hannah
Customer Experience Team
I struggled at first to speak to any agent but got a champion in the end.. Yassar Ahmed
I struggled at first to speak to someone or get a call back as promised after trying since December 2021, however I got help from Yassar Ahmed in April 2022, and he was just brilliant. He was patient and extremely helpful, resolving my issue to absolute satisfaction.
I would like to personally thank him as he made all the difference to me sleeping at night again, and restored my faith in humankind. Thank you Yassar from my heart ❤
11 de abril de 2022
Avaliação não solicitada
Resposta da Ascent
Thank you so much for taking the time to review your experience with Ascent, we really appreciate it. I'll pass your kind comments on to Yassar and the team. Please do let us know if there's anything else that we could have done to improve the experience that you had with us. I’m contactable on 0330 123 0379 or you can e-mail me at complaints@ascent.co.uk if you wish to discuss this further. Kind regards
Hannah
Customer Experience Team
Gary ellis
Gary ellis , i found to be very sympathetic and listened to what i had to say , and was not judgemental at all, made me feel at ease , and made the process a lot less intimidating . thanks
5 de abril de 2022
Avaliação não solicitada
Resposta da Ascent
Hi, Thank you so much for taking the time to review your experience with Ascent. I am pleased to read that you were happy with the service you have received and I will pass your kind comments on to Gary and the team.
Kindest Regards,
Hannah
Customer Experience Officer
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