I had my visit with Sarah, she was lovely and very reassuring. It is always difficult when you are struggling with money and people tend to bury their heads but she was very kind and only here to es... Ver mais
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Veja o que dizem as avaliações
Wjraola Malick was wonderful she helped on numerous occasions she was extremely patient with me and went above and beyond to help me Thank you for your support
A empresa respondeu
"John Blore" should he exist never responded to any of my mails. His A I letter, a duplicate sent from a year ago is pointless, only recommending various real people that can help. His number goes una... Ver mais
A empresa respondeu
John listened, understood my situation and was empathetic and really showed he cared. In difficult situations this is what you need. He managed part of situation for me and i couldnt fault him on any... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 2009, Ascent Performance Group Ltd is one of the UK’s largest specialist debt recovery law firms. The firm has experience across all major areas of debt recovery, collections, mediation, litigation, field services, enforcement, and mortgage lender services. Our clients consist of many of the UK’s leading players in banking, including both secured and unsecured lenders, together with other global and UK blue-chip companies in the private sector.
Informações de contato
Reino Unido
- ascent.co.uk
4,5
Excelente
592 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 81% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Holly was very good throughout kept me…
Holly was very good throughout kept me informed of every thing that was going on and explained everything in layman's terms thank you again Holly you really are an asset to ascent and if you ever want a job down in the West country I would willingly give you a job
5 de março de 2024
Avaliação não solicitada
Resposta da Ascent
Hi, Thank you so much for your lovely review and kind words. We're so glad that you had such a positive experience with Holly. She really is an Asset to our team and we're thrilled that you think so too!
Kindest Regards,
Hannah
Customer Experience Team
Prompt efficiency driven by a deep…
Prompt efficiency driven by a deep desire to be of benefit
26 de fevereiro de 2024
Avaliação não solicitada
Resposta da Ascent
Hi, Thank you very much for taking the time to leave us a review. We're so happy that you found our customer service to be beneficial and efficient!
Kindest Regards,
Hannah
Customer Experience Team
Hassan was lovely and very helpful
Hassan was lovely and very helpful
21 de fevereiro de 2024
Avaliação não solicitada
Resposta da Ascent
Hi, Thank you for your kind words about Hassan and for taking the time to leave a review. We're so glad that you found the communication with Ascent to be so helpful.
Kindest Regards,
Hannah
Customer Experience Team
Great phone service
Immediate response, clear communication, and fast resolution.
15 de fevereiro de 2024
Avaliação não solicitada
Resposta da Ascent
Hi, Thank you so much for your review. We're really happy that you had such a positive experience with Ascent!
Kindest Regards,
Hannah
Customer Experience Team
Very professional manner handle my call and agreed the terms
Very professional manner listening to my unexpected personal situation and giving some helpful links. Also, we discussed the new plan and agreed.
Customer suport consultant Ms. Claire McCusker is a star.
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da Ascent
Hi, We really appreciate the time you've taken to leave us a review and for kind words about our Agent Claire. We're so happy that she was able to help you on your call.
Kindest Regards,
Hannah
Customer Experience Team
Excellent Customer Service
The thoroughness of the staff member in taking and processing my call. She went the extra mile to ensure that I had a satisfactory outcome to me problem. I was scheduled to appear in court on Monday 12 February. She was able to update my Santander sufficiently that have given me extra time to address my situation. Further she sent me extra address to obtain further support. A job excellently done and on one call.
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da Ascent
Hi, Thank you so much for taking the time to leave us such a lovely review. We're thrilled that the Agent that you spoke to was able to provide you with the support and assistance that you needed without delay.
Kindest Regards,
Hannah
Customer Experience Team
Hassan UllahMy case was dealt with very…
My case was dealt with very professionally to my satisfaction
6 de fevereiro de 2024
Avaliação não solicitada
Resposta da Ascent
Hi, thank you for your review. We're really glad that you were happy with the Agent that you spoke to and the how your case was handled.
Kindest Regards,
Hannah
Customer Experience Team
Ascent customer service
The lady was involved with my case of sorting out the surplus HOLLY JENKINS was magnificent in her customer service and keeping up to date with all of the red tape going through the process she was incredible thank you very much indeed.
25 de janeiro de 2024
Avaliação não solicitada
Resposta da Ascent
Hi, We really appreciate your kind words and the time you've taken to leave us a review. Great customer service is very important to us and I'm glad that you go this!
Kindest Regards,
Hannah
Customer Experience Team
…helpfull
Ascent staff were really understanding and helpful
Special thanks to joe for trying to help me
thank you
2 de fevereiro de 2024
Avaliação não solicitada
Resposta da Ascent
Hi, Thank you so much for taking the time to leave us a review. I'm so glad to hear that you found our team to be understanding and helpful and your kind words have been passed on.
Kindest Regards,
Hannah
Customer Experience Team
Amazing Experience
I spoke to a lovely girl Angel who made me feel a million times better. She was very kind and understanding. She explained everything very clearly and ensured I understood without using all this legal jargon. Like I told her, if I were close to Manchester, I would buy her flowers
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Ascent
Hi Geoffrey. we’re pleased to learn that Angel was such a great help when reviewing your case and happy that she was able to make you feel better. We will make sure that these really kind comments are passed on to Angel, I'm sure she will appreciate it. Kind regards, Stephanie, Customer Experience Team.
Hassan Ullah was extremely helpful and…
Hassan Ullah was extremely helpful and clear in everything he said to me. His mannerisms and grasp of my case made it easy for me to understand
17 de janeiro de 2024
Avaliação não solicitada
Resposta da Ascent
Good morning Peter, thank you for taking the time to leave Hassan such a lovely review. I will pass on your comments that he was extremely helpful and clear to understand. Kind Regards, Stephanie, Customer Experience Team.
This lady was lovely
This lady was lovely. Often these meeting can be scary and I’ve put it off for too long but I instantly felt relaxed. Sarah was non judgmental, empathetic and put me at ease. I now feel like a weight has been lifted as I’m on route to sorting my finances out ! Fantastic service
16 de janeiro de 2024
Avaliação não solicitada
Resposta da Ascent
Good morning Ruth, thank you so much for taking the time to review your experience with Ascent, we really appreciate it. I'll be sure to pass your kind comments on to Sarah and the team. I'm really pleased to hear that she put you at ease. Kindest Regards, Stephanie, Customer Experience Team.
Very helpful in our area of need
Hassan was very helpful and listened to our needs offering extra advice where it was needed.
11 de janeiro de 2024
Avaliação não solicitada
Resposta da Ascent
We really appreciate you leaving a review on the experience that you’ve had with Ascent. It is also really helpful for other customers so that they can see the service that we provide. I have noticed it wasn’t a 5 star review on this occasion, if you felt that we could have done anything else to improve your experience please contact me on 0330 123 0379 and I’d be happy to discuss this with you. Kind regards Stephanie Nunn Customer Experience Team.
Hassan
I have anxiety Hassan very helpful throughout the call and made the experience as easy at it could be hassan was polite throughout the call
9 de janeiro de 2024
Avaliação não solicitada
Resposta da Ascent
Hi Steven. Thank you for the positive review for Hassan, it’s really great to hear that he has been so helpful and made the experience easier for you. We’ll be sure to pass on this on to Hassan. Kind regards, Stephanie, Customer Experience Team.
Great service
Hamid was polite, courteous and understanding on my call with him. He made understanding the information easy and was diligent in reading my notes and checking the facts.
3 de janeiro de 2024
Avaliação não solicitada
Resposta da Ascent
Thank you for leaving a positive review for Hamid and for letting us know the experience you have had with Ascent. I will make sure that your kind comments are passed on. Kind Regards, Stephanie, Customer Experience Team.
very helpful team member
Simie was a great help, understanding and very cooperative
21 de dezembro de 2023
Avaliação não solicitada
Resposta da Ascent
We’re really thankful that you have taken the time to make us aware of your experience and pleased to hear that Simi was understanding and cooperative. Kindest Regards, Stephanie, Customer Experience Team.
Holly the Xmas fairy
At a very difficult time personally, ascent treated me with dignity, respect & Holly, is truly an asset. I cannot put into words how her efficiency and precise instruction matched the urgency i so desperately required. Holly you've truly made our Christmas. Thank you
20 de dezembro de 2023
Avaliação não solicitada
Resposta da Ascent
Hi Drew, thank you for taking the time to leave a positive review for Holly. It's really nice to hear and I will make sure that I pass these kind comments onto her. Kind regards, Stephanie, Customer Experience Team.
Should that u care and sympathies with…
Should that u care and sympathies with situation. Did not rush the call. Explained everything step by step. He stopped me panicking and I was left relaxed and now understanding that there is a say forward and that I would get help all the way through the process.
Thank you so much !
15 de dezembro de 2023
Avaliação não solicitada
Resposta da Ascent
Thank you for the positive review, it’s really great to hear that the team have been so helpful and made you feel relaxed. We’ll be sure to pass on these lovely comments on to the agent. Kind regards, Stephanie, Customer Experience Team.
Made selling my flat 100% easier than…
Made selling my flat 100% easier than selling with an agent I wish I taken you guys up on offer 2 years ago
18 de dezembro de 2023
Avaliação não solicitada
Resposta da Ascent
Thank you for taking the time to review your experience with Ascent. I am pleased to see that you have received 5* service from Ascent. I can assure you that your kind comments will be passed on to the team. Kind regards, Stephanie, Customer Experience Team.
Zoe at Ascent was amazing
Zoe at Ascent was amazing, informative and professional, but most of all such a kind person, I was left astounded by her empathy. After our telephone conversation and ignoring letters that I had received from Ascent, I really wish I'd called earlier. Don't be afraid to pick up the phone and talk to debtors.
12 de dezembro de 2023
Avaliação não solicitada
Resposta da Ascent
Good Morning, we’re pleased to learn that Zoe was such a great help, kind and professional. We will make sure these kind comments are passed on to her. Kind regards, Stephanie, Customer Experience Team.
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