DoNOT BUY! It will damage your skin and you will not get a full refund, but you might get a hospital bill. Seriously, this device nearly pulled my skin off. Even when I turned it off, it did not rel... Ver mais
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Veja o que dizem as avaliações
L'ordine non è mai arrivato, ad ogni mail che ho inviato per chiedere spiegazioni, seguiva sempre la stessa risposta con un pseudo tracciamento del pacco che non dava nessuna indicazione, come norm... Ver mais
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BEWARE. 1) Website says 30 day money back guarantee, but then they expect you to ship it back to Europe, which shipping costs cost more than 1/2 the product. 2) product is EXTREMELY painful on eve... Ver mais
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Worst product and customer service ever. To send this crappy price of plastic back it will cost you $45, because it’s from another country, so they say you should just keep it and we’ll give you a 15%... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Ascily is a body-care brand focused on developing effective, science-informed solutions to reduce the appearance of cellulite.
Informações de contato
Estados Unidos
- support@ascily.com
- ascily.com
1,3
Muito Ruim
52 avaliações
Respondeu a 69% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Worst product ever
Worst product ever! It is very painful to use. I regret not reading the reviews beforehand.
13 de abril de 2025
Avaliação não solicitada
Resposta de Ascily
Hi Rosa,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re experiencing pain while using the device.
To ensure the best experience, it’s important to follow the correct method of use. We’ve already sent you an email containing the detailed user manual, which should guide you on how to use the product comfortably.
If you continue to experience discomfort or need further assistance, please don't hesitate to reach out. We’re here to help and want to ensure you're satisfied with your purchase.
Thank you again for your feedback. We truly value your input and are committed to improving our products and services.
Best regards,
The Ascily Team
Terrible company
Terrible company. Terrible product. Caused severe bruising on the lowest setting. Tried to take advantage of their "easy return policy" and was told I had to pay to ship it to the Netherlands!!!! Really. Majorly false advertising.
4 de abril de 2025
Avaliação não solicitada
Resposta de Ascily
Hi Kristy,
Thank you for sharing your feedback. We sincerely apologize for your experience with the product and understand your frustration.
Upon reviewing your case, we see that we have already provided you with the available options and that you accepted one of those offers. If you still have concerns or questions, please feel free to reach out to us at support@ascily.com, and we’ll be happy to assist you further.
We value all customer feedback as it helps us improve, and we truly appreciate your time in reaching out to us.
Best regards,
The Ascily Team
30-day money back guaranteed is a sham as you pay shipping back to the Netherlands!
This product hurts so bad it is unusable. At lowest setting, it sucked so harshly I had to turn off and it still was difficult to remove from my leg. I used the oil. They also don’t tell you it needs filters which I wasn’t overall concerned as I could wash them but there’s no way I’m willing to use this product. Returning is a farce. If you live in the US they tell you shipping would be to the Netherlands so they’ll give you 25% off to keep the product ($14 off $63). I feel I was scammed and upset with myself I didn’t check reviews first.
10 de abril de 2025
Avaliação não solicitada
Resposta de Ascily
Hi Kathy,
We're truly sorry to hear about your experience, and we appreciate you sharing your feedback.
We’d like to look into this further for you, but unfortunately, we weren't able to locate any order under your name. Could you kindly reach out to us at support@ascily.com with your order number so we can assist you directly?
We understand your concern regarding the return process and we do our best to be transparent about our return policy, which is also stated on our website. That said, we’re here to help and want to make things right.
Looking forward to hearing from you.
Warm regards,
The Ascily Team
cellu - anti-cellulite massager
Recently purchased from this company. I used the product twice at a low setting and my legs are covered in bruises.
I have emailed and am still waiting on a response.
I want to return this item ( free returns label) and get a full refund.
This item was just painful.
8 de abril de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Andrea,
Thank you for sharing your feedback. We sincerely apologize for the discomfort you've experienced with the product. We understand your frustration and would like to assure you that we've already sent you an email regarding the next steps for your return request.
If you haven't received it, please check your inbox or spam folder. Should you need further assistance or clarification, feel free to reach out to us directly, and we will do our best to resolve this for you.
We appreciate your patience and understanding.
Best regards,
The Ascily Team
Total rubbish there team are liars I…
Total rubbish there team are liars I have emailed them 7 times no response pleas don’t buy from to bob company if you can call it that !!!!
2 de abril de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Amanda,
We’re sorry to hear about your experience and sincerely apologize for any frustration caused. We value our customers and want to ensure your concerns are addressed. To assist you further, please send us an email at support@ascily.com, and we will make it our priority to resolve this matter as quickly as possible.
We appreciate your feedback and hope to improve your experience with us.
Best regards,
The Ascily Team
Do not buy!!
Do not buy!!! Does not work. When suction is on the machine doesn’t glide down leg with the oil. It caused severe bruising on my leg. Return policy is horrible, you have to pay shipping out of the country and it costs as much as the machine.
1 de abril de 2025
Avaliação não solicitada
Resposta de Ascily
Hi Melissa,
Thank you for your feedback. We truly apologize for the discomfort you experienced with the Cellu Anti-Cellulite Massager.
We understand your frustration, and we want to make sure we address your concerns. Our return policy is clearly stated on our website, and while international returns can be costly, we strive to provide the best possible customer experience.
Please send us an email at support@ascily.com with your order details so we can work with you on finding a satisfactory resolution.
We genuinely appreciate your feedback and are here to assist you further.
Best regards,
The Ascily Team
If I could give “0” stars I would
If I could give “0” stars I would. DO NOT PURCHASE this! Machine barely turns on and the unit if very cheaply made. Contacted them to return and because they are located in Amsterdam it’s $40+ shipping via USPS (the cheapest I found)
The company refuses to send a label for return shipping. Based on the reviews it’s clear why seems like the Company is bleeding money and just doesn’t care to offer customers decent service by providing return labels for those that want to return.
Complete waste of money.
Update 4/6/25 - Ascily team, saw your reply to this which is totally untrue… it doesn’t fit in with my routine because the item is faulty and difficult to work. I also stated that in my original email to you as well (if I could post screenshots here I would to prove my point). After 2 uses the unit wouldn’t even turn on, very cheaply made construction as the buttons don’t even work any longer.
Much better experience with the Sculptiflex unit instead. For those looking at Ascily, pay the extra amount to get a better made product like Sculptiflex instead. Don’t make the same mistake I did.
1 de abril de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Alyssa,
Thank you for sharing your feedback, and we're really sorry to hear about your experience. We always aim to provide great customer service and ensure our customers are satisfied with their purchases.
Upon reviewing our previous communication, we noticed that you did not mention the item was faulty or not working. You initially mentioned that the item did not fit into your routine, and unfortunately, no proof was provided to indicate any issues with the product itself.
As per our return policy, which is clearly stated on our website, the customer is responsible for the return shipping costs, and we do not provide return labels. We did offer you alternative resolutions, which you accepted and agreed to.
We completely understand that this situation is frustrating, and we want to ensure you're happy with your experience. If you have any further questions or concerns, please don’t hesitate to reach out, and we’ll be happy to assist.
Thank you for your understanding.
Best regards,
The Ascily Team
Don't buy the cellu device!
The cellu device is very painfull to use. I got bad bruises all over my legs. Wanted to return the device, but they said not having a warehouse in Europe. Sending it to the USA was more expensive than the product. So, their money back quarantee is a lie. They agreed to refund 35% of the costs.
EDIT: Reading other reviews here makes me think even more that the whole company is a scam. Some clients (probably USA based) are asked to return the device to Netherlands and European customers to the USA which makes the returns impossible. I hope I had read the reviews before ordering.
1 de abril de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Pirita,
Thank you for sharing your feedback with us. We’re truly sorry to hear about your experience with the Cellu device, and we fully understand your frustration.
We want to reassure you that we have already processed the partial refund, and the 35% refund will be credited to your account. We understand that shipping costs were a concern, and we apologize for the inconvenience caused by our international return process.
Your feedback is valuable, and we will take it into account as we continue to improve our services. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Thank you for your patience and understanding.
Best regards,
The Ascily Team
Please DONT BUY THIS PRODUCT!
Please DONT BUY THIS PRODUCT!
Although it says “not painful” it is extremely painful even at the lowest level. It will only bring you more frustration. The return, even though it says “30-Day Risk-Free Trial” is extremely cumbersome.
Let's try to be happy with the cellulite we have :) This product will only bring you headaches
29 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Heidy,
Thank you for your feedback. We’d like to clarify that we do not offer a "30-Day Risk-Free Trial" on our products. Instead, our policy states that we provide a 30-day return window from the date of delivery, which is clearly outlined on our website.
Additionally, as a resolution, we offered you a partial refund, which you accepted without needing to return the item. If you have any further concerns, please let us know—we’re happy to assist.
Best regards,
The Ascily Team
Worse thing ive ever wasted my money on
Didnt receive it and had to argue with customers service for at least 8 emails. Finally they agreed to send me a new one. Received it, cheap packaging, no instructions no brand name. Tried it out on lowest sections - the pain from this tiny machine, sucked my skin so hard, dragged it up my leg and now covered in bruises, now going to try and get my money back / i will update you on that!!!
25 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Justine,
Thank you for your feedback. We truly appreciate the opportunity to clarify the situation regarding your order.
Your package was initially returned to the sender due to an address issue. As a resolution, we offered you a reshipment, which you accepted, and we can confirm that you successfully received your order on March 24.
Regarding the instructions for use, we also sent you a user manual to help ensure you can correctly operate the device. We hope you had the chance to review it before use, as it provides important guidance for optimal results.
If you have any further concerns or need additional assistance, please don’t hesitate to reach out. We are happy to help!
Best regards,
The Ascily Team
BEWARE
BEWARE.
1) Website says 30 day money back guarantee, but then they expect you to ship it back to Europe, which shipping costs cost more than 1/2 the product.
2) product is EXTREMELY painful on even the lowest setting, it got stuck to my skin and was terrifying and quite dangerous actually and it would not turn off
21 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Sarah,
We’re sorry to hear about your experience with our product. Your feedback is important to us, and we truly appreciate you sharing your concerns.
Regarding our 30-day money-back guarantee, we do accept returns; however, as stated in our policy, customers are responsible for return shipping costs. We understand that international shipping fees can be frustrating, and we’re always looking for ways to improve this process.
As for the product’s intensity, it is designed to be adjustable to different comfort levels. We’d be happy to assist you in troubleshooting or finding a solution that works for you. Please reach out to our support team at support@ascily.com, and we’ll do our best to resolve this for you.
We value your feedback and appreciate the opportunity to improve our products and services.
Best regards,
The Ascily Team
Trust me don’t buy this!!
Trust me. Do not order this product. It is so painful even on the low lowest setting. I cannot use it. It’s stuck to my skin and even with pulling it would not come off. Also pregnant or nursing women do not order this product. They say they have a good return policy. It is all fake. They make you pay to ship it back to the Netherlands, which you will be paying more and shipping than the product actually cost. Unfortunate it is a waste of $60. This is my warning to consumers do not buy this product.
20 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hi Siobhan,
We’re sorry to hear that you were unhappy with your experience. Our device is designed to be effective yet comfortable, but we understand that individual experiences may vary. We appreciate your feedback and take it seriously.
Regarding our return policy, we are transparent about customers being responsible for return shipping costs, as outlined on our website. However, we strive to provide fair solutions, including partial refunds in certain cases. We have sent you an email regarding your concerns, and we’d love to work with you to find the best resolution.
Please check your inbox, and feel free to reach out if you need further assistance.
Best,
The Ascily Team
BE AWARE!!!
BE AWARE!!!! This is a Scam!!!! The machine they sell is dangerous, they sell it to you for an extremely inflated price, it is a piece of cheaply made junk. It not only was extremely painful to use, it left me with bad bruises and a painful leg for days after use. I approached the company for a refund and they said no as it was past 30days since purchase. For context the product didn’t even reach me for an entire month after purchase. It’s all just a big SCAM!!!!!
1 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hi Ellen,
We’re sorry to hear about your experience and appreciate your feedback. We understand your concerns, and we want to clarify that we have already addressed this matter in our previous email conversation.
As mentioned, your order was delivered on February 19, and your return request was made on March 20, which is unfortunately beyond our return policy window. We strive to be transparent with our policies, which are clearly stated at the time of purchase.
Regarding the product, we encourage all customers to carefully follow the recommended usage guidelines to ensure a safe and effective experience. If you need further assistance, feel free to reach out, and we’d be happy to help.
Best,
The Ascily Team
I do not recommend this product
I do not recommend this product. I was actually scared to use it. What I thought would be a relaxing self-care moment quickly turned into a traumatic experience. My device would increase its setting on its own. It worked well at first, but then, BAM, it hurt so much that I tried to turn it off, but that didn’t work—it just kept sucking! I had to pull it off. This happened to me three times in three different areas of my body. Please be careful; I don’t believe this product is safe.
14 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Kayekt,
We truly appreciate your feedback and are very sorry to hear about your experience with the device. Your safety and satisfaction are our top priorities, and we want to assist you in any way we can.
Please reach out to our support team at support@ascily.com, and we'd be happy to help resolve this for you. Your feedback is important to us, and we value the opportunity to improve our products and services.
Looking forward to your response.
Best regards,
The Ascily Team
It's horrible and now I have a huge…
It's horrible and now I have a huge bruise/blood blister on my leg. BEWARE
14 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Carol,
We're truly sorry to hear about your experience with our product. Your comfort and satisfaction are very important to us, and we sincerely apologize for any inconvenience this may have caused you.
We want to make things right and have sent you an email with further assistance. Please check your inbox at your earliest convenience, and let us know how we can help. If you have any concerns or need guidance on using the product safely, we're more than happy to assist.
Looking forward to your response. 💙
Best regards,
The Ascily Team
Do not buy!
Do not buy!! I purchased this product with high hopes. It came in a dirty box which was not shrink wrapped. The directions only explained how to turn it on and off and were dirty and crinkled. The seals on the oil do not even break. They just pull straight upward. The oil does not smell like ginger at all so I don’t think it’s authentic . My legs have become black and blue from using this product. I contacted the company to exchange it for a new one because it appeared like it was used. They asked me to send them a video, which I did. Then they told me that everything appeared new and I could start the return process if I wanted to, But they would not send out a new product. The box and product do not even have the name of the company on them. Don’t waste your money.
3 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Jennifer,
We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. We have sent you a message regarding your concern, as we want to make things right for you.
Please check your inbox, and we’d be happy to work with you toward a resolution. Your satisfaction is important to us, and we’re here to help.
Looking forward to your response.
Best regards,
The Ascily Team
Do not Buy!!!
I wish I’d checked out the reviews before buying this product. It is almost dangerous it’s so painful. I use with oil on lowest setting and it still sucks skin to the point of bruising I’ve asked for a refund in full still waiting to hear back
I’d like to ask the so called positive reviews how they use it I also didnt get any instructions but have assumed how to use it. And it hurts every time!
12 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Carol,
We’re truly sorry to hear that your experience with our product hasn’t been what you expected. Your comfort and satisfaction are very important to us.
The device is designed to provide deep stimulation, but it should not cause excessive discomfort. We recommend using plenty of oil and keeping the device moving continuously to prevent bruising. Additionally, starting with shorter sessions can help your skin adjust over time.
We apologize if you didn’t receive the user manual—please let us know, and we’d be happy to send you detailed instructions to ensure the best results. Regarding your refund request, our team is working on it, and we’ll follow up with you as soon as possible. Please email us at support@ascily.com so we can assist you further and provide a resolution.
We truly appreciate your feedback and would love to assist you further. Please reach out to us directly so we can make this right for you!
Best regards,
The Ascily Team
misleading, no "no questions asked return" you have to pay
Edit after below reply: I have done all this, and it would seem you didn’t check this before replying me with your standard reply. If you read the review you would see that I am awaiting a reply from your team.
The item does not show online that you cannot use it if you have varicose veins. When I asked to return it after the first day, I was told that it’s very expensive and that they will give me a reduction to keep it, a 25% reduction. The cost of returning is only £ 8.00 by Royal Mail, I asked them to confirm how long my refund will take and no one has replied.
10 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Vannesse,
We’re sorry to hear that you’re not satisfied with your experience. Our goal is always to provide clear information and a smooth return process.
Regarding returns, we do have a policy in place that requires customers to cover return shipping costs, which is stated in our terms. We understand that this may be frustrating, and we truly appreciate your feedback.
Please reach out to our support team at support@ascily.com, and we'd be happy to assist you further.
We appreciate your patience and value your feedback as it helps us improve. Please don’t hesitate to contact us directly if you need further assistance.
Best regards,
The Ascily Team
Does not come with any instructions on…
Does not come with any instructions on what to do and the instructions for how to operate it are minimal also. The one I have doesn’t appear to change intensities and I’m following instructions. The suction is too much and could cause serious damage if used incorrectly.
There needs to be a video or something showing how to use it.
10 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hello Tinealle,
Thank you for your feedback, and we’re sorry for any inconvenience caused.
We have sent you an email with a detailed user manual to help you properly use the Cellu Anti-Cellulite Massager. We understand that clear instructions are essential, and we truly appreciate your patience.
If you need further assistance or have any questions, please don’t hesitate to reach out. We’re happy to help!
Best regards,
The Ascily Team
Ouch. Don't do it!
I tried using this cellulite sucker device three different times each time equipped with additional instructions/information that made me hopeful that my experience would eventually match the online ads. Nope. Bruise after bruise after bruise. If I could only use one word to describe this tool it would be OUCH!
These are for sale on Amazon for $30 with free returns. But if you buy directly from Ascily, you can pay $60 and there are no returns. Unless you want to pay to ship it back to the Netherlands. They might offer you $20 back if you email them 4 times first.
Would I recommend this? Never in a million years! What a waste. Unless you enjoy torture and lots of bruises.
1 de março de 2025
Avaliação não solicitada
Resposta de Ascily
Hi Chani,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with our product was not what you expected. Bruising can sometimes occur if the device is not used correctly, and we always recommend starting at the lowest intensity and following the user manual for best results. If you’d like, we can send you additional guidance to help improve your experience.
Regarding our return policy, we aim to be as transparent as possible. We understand that international returns may not be ideal for everyone, and we’re always looking for ways to improve our policies.
If there’s anything we can do to make this right for you, please reach out to our support team at support@ascily.com. We truly value our customers and want to ensure you have the best possible experience.
Best regards,
The Ascily Team
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