Ashridge Nurseries Avaliações 

308
•
O TrustScore é 4 de um total de 5

3,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

My First purchase was a pleasant experience. Order confirmation was given; details of the pickup and the product provided extra protection for the trip home. Nice, pleasant, knowledgeable conversation... Ver mais

Avaliado com 5 de um total de 5 estrelas

We ordered 12 175cm tall purple beech hedging plants as barefoot very late in the season (late May). We soaked them in tepid water for 2 hours when they arrived and got them straight in the ground wit... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent Excellent website easy to navigate Excellent prices Excellent choices Really fantastic customer service second to none, fast response too any questions really friendly. I had clev... Ver mais

Avaliado com 5 de um total de 5 estrelas

Hyacinthe, was really very helpful in finding me exactly what i wanted. I've just received said plants and I'm over the moon. Great care was taken preparing plants for postage and I very much appreci... Ver mais

Detalhes da empresa

  1. Centro de Jardinagem

Escrito pela empresa

Ashridge Nurseries is an online garden centre trusted by over 100,000 UK British gardeners


Informações de contato

3,8

Muito Bom

O TrustScore é 4 de um total de 5

308 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 35% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,8

Todas as avaliações

(308)

53 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent company for hedgerow plants

All aspects of this company are excellent. The website is very good information clearly laid out and easy to order. They were polite, friendly and efficient at all times. The trees are really good quality - good size and very good roots.

8 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, very helpful and quick to respond. The tree that arrived was exactly what I was hoping for.

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Incredibly frustrating to deal with

Incredibly frustrating to deal with. Order placed end of October. Delivery delayed initially because of mild Autumn, I was told delivery end December/early January. Last conversation I had was that the order was being delivered this week (I've organised labour to plant on that basis) but no dispatch notice and noone answering phones and email response is that it may take more than 3 days to respond to the mail. We order a large quantity of trees each year and with a number of suppliers. All of which have been delivered with the exception of Ashridge. I would very much like someone to call me today to let me know if and when the delivery will take place and to cancel whatever part of the order could be holding the orde up

30 de janeiro de 2023
Avaliação não solicitada
logotipo da Ashridge Nurseries

Resposta da Ashridge Nurseries

We are so sorry for the delay with your order.

A member of our customer service team has spoken with you on the phone and we are sorry that we have been unable to supply all the plants on your order in a timely manner. Your first order is due for delivery today with your remaining plants following once they are ready.

Thank you again for your feedback and once again we apologise for the inconvenience.

Avaliado com 1 de um total de 5 estrelas

bare root lol. another con company stay away

bare root lol. its a stick no needles nothing like the picture .this country is getting worse just companys ripping people off all the time.do not buy from this site...

27 de janeiro de 2023
Avaliação não solicitada
logotipo da Ashridge Nurseries

Resposta da Ashridge Nurseries

We are sorry that you are disappointed with your plant. We have checked our records and are unable to find any correspondence from you regarding receipt of your order. We would very much like to help resolve any concerns you may have with your plant and if you would like to contact us at support@ashridgetrees.co.uk we will be pleased to help you. It would be helpful if you can please quote Trustpilot in the subject line.
You are a valued customer and look forward to hearing from you so we can rectify this for you.

Avaliado com 5 de um total de 5 estrelas

Beautiful perfect Xmas tree

This is my second time ordered a Christmas tree from Ashridge, same as last time, I got a perfectly beautiful tree, it makes the whole room smells lovely and the price is so good! We will definitely keep ordering from them every year.

6 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very easy on line ordering system

Very easy on line ordering system, detailed descriptions with photos. order confirmed immediately.
Delivery arrived on time, superb Beech hedging, strong well rooted saplings.
Impressive as quality as stated,that is so refreshing !!

24 de novembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Zero communication

I order very large amounts of landscaping products and thought I’d try a new supplier. I placed two orders, one being in error. I’ve emailed to cancel the wrong one four times, tried phoning ( no answer) and direct messaged via Facebook.
I’ve received what I assume is an automated message saying the delivery I don’t want is arriving today. It will be going straight back and I won’t be dealing with this supplier again.

12 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First Class service every time !

This is the third time that i have bought a named rose from this company.
Rose trees are of the highest standard,well packaged for safe delivery.
Staff are prompt in replying to any questions and always happy to help.Will go nowhere else now!
Huge thanks to all the team at Ashridge Nurseries

11 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A Rose by any other name!!

I wanted a particular Rose to celebrate the birth of my great, great niece.
“Isn’t she lovely”. !!
Ashridge were able to supply, not only quickly, but very reasonably priced for a named rose.
Certainly recommend and delivery was within just a couple of days. The plant is extremely healthy looking and I can’t wait to see the results in the summer. Highly recommended.

7 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service delivering Glen Ample raspberries

I ordered 20 Glen Ample raspberries in July 2022. The price was already very keen compared to garden centres and I also benefited from a welcome discount of 10%. The website made me aware that they would be delivered in Autumn. In November I received an email to say they had been sent and they were delivered by DPD using “Next day”. I was able to delay the delivery to a day I would be home. The canes were wrapped in plastic and then in a large box. All look very healthy, about 30 cm long with a healthy root. I planted them the following day. Some were stronger looking than others but they should all produce good plants. Time will tell if that is the case however Ashridge did very well so far.

2 de novembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

How to go from 1* to 5*

How to go from 1* to 5*, and why I tried again. Well the quality was there, hence the retry. Again, the quality is very good, if not excellent. But most important was delivery of a very big fig tree within less than 2 working days.

11 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From my experience with 3 clematis I've…

From my experience with 3 clematis I've just had delivered I'm a happy customer came well packaged they let me know when they were coming all way through delivery and good sized plants 😊 so would recommend with clematis plants

22 de setembro de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

AVOID. AVOID. AVOID. RIP-OFF MERCHANTS!!

They sent me a dead (or dying) tree. I watered it like they said. I fed it like they said. It died. They wanted to charge £20 for delivery for a replacement. No refund offered. They're greedy and have no ethics, only interested in profit. They hide behind a contract which is unethical (you sign away your rights).

16 de setembro de 2022
Avaliação não solicitada
logotipo da Ashridge Nurseries

Resposta da Ashridge Nurseries

Dear Peter.



I’m sorry that you aren’t happy with your experience at Ashridge. We always work hard to ensure that all of our customers are happy, but unfortunately we obviously haven’t succeeded in this instance.



I just need to clarify some points in your review. The tree we sent to you was not dead. As with all of the plants we send out, it was of high quality and alive. We are dealing with living plants and very occasionally having been planted, it can be the case that they don’t take or grow. This can be for any number of reasons, the most common of which is lack of water. We go to extensive lengths on our website and in our emails to help customers care for their plants.

When that happens, whilst we have fulfilled all our original selling requirements, we go the extra mile and offer a replacement. We just ask for the customer to pay for the P&P. This is exactly what we have offered you in our correspondence.

Now that I’ve clarified the situation, if you would like to proceed, please just contact our customer service team and they will get this sorted for you.

I’m sorry that you feel that we haven’t dealt fairly with you in this instance. As with every business we always try to keep every customer happy. That’s not always possible, but we work as hard as possible to do so.

Avaliado com 1 de um total de 5 estrelas

Beware of FREE P&P it's a LIE!!

Advertised free P&P this weekend. The system accepted the code for free P&P right up to the pay point where without notice £15 was added to the total for P&P, whilst at the same time in large image the total at the top of the page was showing free P&P

23 de julho de 2022
Avaliação não solicitada
logotipo da Ashridge Nurseries

Resposta da Ashridge Nurseries

Thank you for your review. The free P&P discount code was valid on postage and packaging and did not include any surcharges that are passed on to us by our couriers. The surcharges are for delivery to certain areas of Scotland and the Isle of Wight and this is clearly notified in the terms and conditions of the offer.

Without knowing the details of your order it is difficult for us to comment further. Please contact us by email at support@ashridgetrees.co.uk letting us know the details of your order including your delivery address so we can help further.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

I ordered some white cosmos purity seedlings for my stepdaughter's wedding. When they flowered they turned out to be pink which is not what we wanted. I told Ashridge customer service about it. My money was instantly refunded and within a few hours 25 white cosmos purity arrived as a replacement on my doorstep from them. We all make mistakes but it is how you handle them that is important. In this case Ashridge Nurseries deserve a five out of five review.

18 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service, wonderful plants

Ashridge Nurseries were, in the first place, very communicative about my queries prior to ordering. They advised how they could help. And everything went as they said; my plants are wonderful. They were well packaged and protected for delivery. Now the bees are busy exploring them!

11 de julho de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Nice plants but customer service is Jekyll and Hyde!

I ordered 2 honeysuckle plants. They arrived in a timely manner but before the planter which I was having made to fit the space. This meant I had to keep them in their pots for 4 or 5 days. I was disappointed with the state of the plants as about 1/3 of the leaves on one plant and about 1/6 of the leaves on the other were discolored and somewhat shriveled. I thought they would recover if I watered them well, which I did everyday. However, by the time the planter arrived they actually looked much worse. I took a photo and emailed the company to ask what was wrong with the plants. The reply I got was rude and condescending stating that I had failed to water and should not have kept them in their pots for even 1 day. I was very annoyed as the plants were not inexpensive and to be replied to in that manner was unacceptable. I emailed again expressing my disappointment and received a very polite reply explaining the issue which can happen when honeysuckles are transported in a box is a kind of fungus which quickly passes when they are in the air and planted. I was offered a satisfactory price reduction and the plants are growing beautifully as the second customer service agent assured me they would.

10 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

great company

So pleased with first order of jasmine ordered 5 more, they are fantastic, came well wrapped. will be ordering more from this company

10 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service replacing damaged plants

I have ordered from Ashridge about 3 times now and returned because of the good quality plants and delivery. This 3rd time there were two boxes of lavender plants. In one some of the plants had clearly shifted and toppled over, presumably in transit, and broken stems to the base as a result. Whilst maybe better packing might have helped I suspect rough handling of boxes would account for it. I sent photos of the plants requesting replacements and within half an hour I had a reply apologising and saying that replacements would be sent. They arrived in good time and condition. That was a problem quickly resolved and in a friendly manner for which I am grateful and they have retained my trust and I would order from them again.

30 de junho de 2022
Avaliação não solicitada

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