i made a custom order for a v part 26 inch wig with a CUSTOMIZED SMALL WIG CAP. the wig cap is huge, the v part is actually a u part and one clip fell of as i was washing the wig the FIRST TIME i got... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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i made a custom order for a v part 26 inch wig with a CUSTOMIZED SMALL WIG CAP. the wig cap is huge, the v part is actually a u part and one clip fell of as i was washing the wig the FIRST TIME i got... Ver mais
A empresa respondeu
I've ordered from Asteria Hair consistently for over 5 years and I will never use another hair supplier. Firstly, their customer service is exceptional - responsive and communicative. Then, their ship... Ver mais
A empresa respondeu
I've been buying from Asteria Hair since 2020. Really no real issues..this company is EXCELLENT when it comes to communication, they were even willing to change things to make my experience better..... Ver mais
I’ve ordered from Asteria hair a couple times and have been very satisfied with my orders. I recently ordered a pre braided wig, it was 250 density and 26inches long. My order came as pictured and had... Ver mais
A empresa respondeu
Asteria Hair sells Brazilian human hair extensions-human hair weaves,human hair wigs,weave bundles with frontal closure,wholesale human hair weaves,lace wigs-lace frontal wigs,closure wigs online-Best human hair vendor from China.
Northeast Room,10th Floor,1st Unit 1st Building,Linxiyuan,Gongnong Road, 461000, Xuchang, China
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Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 1 semana
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I’ve been ordering hair from Asteria for yearsss and never been disappointed!! It’s literally the best hair money can buy!
The hair is amazing! I purchased two 30 inch units 250 density in curly and body wave and I was not disappointed. Definitely the best wigs I’ve ever purchased throughout the years. The hairline looks so natural so no plucking is necessary. Definitely purchasing more.
Amazing quality of the curly HD lace wig (22 inch,13x4,180 density). The hair is so beautiful and soft! Communication was great and the shipping to the Netherlands went very quick and good. I will definitely order from AsteriaHair again!
I’ve been with asteria hair for 3 years now and they have never failed. Always come thru with full hair. My hair always comes within a week.. great lace and true to density. This is the only hair company I use.
This company is excellent with communicating throughout the whole order process. I was never in the dark about where the package was. Fastest shipping and delivery I’ve experienced. The quality of the items were best of the best! I would most definitely recommend.
Communication IS EVERYTHING TO ME...UNIT ARRIVED B4 SCHEDULE ...ASTERIAHAIR STAYED IN CONTACT WITH ME ALL THE WAY...I WILL ORDER AGAIN &AGAIN...LOVE MY UNIT...LOOKS JUST LIKE PICTURE....EVEN BETTER IN PERSON
I've ordered from asteria hair before and never had a problem. Loved every hair that I ever purchased. Great quality, reasonable prices,fast shipping and wonderful communication. One of my top sites to buy hair from.
Literally came tooo fast?!! Best hair I ever ordered coming back again for my birthday.
I was worried I wouldn’t get my unit in time for my birthday but it arrived on my door step today! Abby’s customer service was exceptional. Abby was hands-on and able to communicate with me throughout the whole entire shipping process. Thanks to you, I will be sporting the birthday look I envisioned!
I was so nervous my hair wouldn’t come in time but after talking to customer service they helped me and my hair got here in 2 days! The curl pattern is so nice. The hair is full and true to length. I can’t wait to wear it for my birthday!
Okay im not here to play so I'm going to give the honest truth. Asteria is a great company. The hair is always amazing and the quality is bomb. However, I did experience a mishap with the shipping. My initial wig got lost and I had to be sent a whole other unit. But the wig I did receive was 10 times better than the one I purchased. I originally ordered a 26 inch and I received a 30 inch busss down ya'll. I will say that I am a returning customer of almost two years and never had a bad experience once. Please at least give the company a chance. I remember looking at all the bad reviews and thinking "awww naww im not going here" but then I fell in love with this one wig and gave them a chance and since then its been wonderful.
🏃♀️ Don’t Buy!!!!! Nooooo
Scam Scam🤬🤬🤬🤬
Took my Money. Order Never processed!! Horrible Customer Service!!!
I ordered a wig and received it today only to see it is a synthetic wig all synthetic. I am so upset because I had been waiting for it to come for an event. This company is a scam DO NOT ORDER.FROM THEM! They will Give you a hard time when trying to return it as well. Poor customer service and overall bad company. They are also based in China so the address on the website is false .
DO NOT ORDER from this company!!! They sent me a completely different wig NOT what was advertised. Their return policy IS NOT the best process. It not a USA company you're ordering from.
Order #600132363
The communication is great, from beginning to end. The hair on the other hand is not. The hair itself comes without smell & looks great right out of the package- after bleaching the knots, I realize that the lace quality is no better than an Amazon wig. Do NOT recommend for the amount of money spent on the wig.
My shipment arrived relatively quickly and the Asteria Hair team is always great - cordial, friendly, and informative. And I looooooove my hair!! I get lots of compliments. It doesn't shed and the quality of the lace and the hair is fantastic!
I ordered this hair (600128474) on 1/09/22. I received tracking information and a text from DHL that it would be delivered on 14/09. This hair was never delivered. DHL have tried to get in touch with this company to get my package resent or refunded and still NOTHING. I have emailed them back and forth for over a month and they still have not been able to resolve this. I will NEVER order hair from this company again and will advice EVERYONE I know to STAY AWAY FROM THESE SCAMMERS
Horrible service and the product was faulty. I ordered a “custom piece it was a gray silver wig I spent $350 and paid for accidental shipping issues so on and so forth. I received my hair 3+ weeks after the order and it was purple! The company solution was to send me $15 and told me to color corrected on my own, when I told him that wouldn’t work they upped the “refund to $50 I told them that wouldn’t work and requested a return. I requested a return for this order maybe four times before receiving the slip. I have another order with them I was so upset with the customer service I told him I wanted the item returned they still have not issued the return for that item, last night the customer service person sent me the address and said send us the tracking information when you get it… Didn’t say anything about issuing a return, didn’t update me on my purchase that was previously returned and shows that they received the product. It is a nightmare and because they are overseas they only write you from midnight to 3 AM, they have a funny return policy so I have even wrote in my emails that I feel like they are jerking me around so that I cannot get the item shipped back to them. I even took photos of the hair the day I received it, sent them the pictures and requested the return be processed 4 times after that I was emailed by customer service telling me to just “try it on”and “we have higher density we can send you” no return information until I sent another 3 messages all stating I wanted the item returned the last message gave me an address in New York and said send it there send us the tracking info…. Can’t help but feel like I just got robbed for about $500
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