Astrography Avaliações 

77
•
O TrustScore é 3.5 de um total de 5

3,6

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent quality art, quick delivery, well-protected packaging. This is my second time ordering from Astrography, and I'll definitely be coming back. I cannot recommend Astrography enough. About t... Ver mais

Avaliado com 1 de um total de 5 estrelas

Just recently bought two posters for $300 and no sign from them at all about when they would be shipping or when I would be receiving them. I’ve sent emails as well as tried their “chat now” feature w... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Three things: 1. Print quality is very disappointing for the price – just based on that, I would not recommend buying and I definitely will not buy the other Astrography pictures I was going to g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I do public astronomy outreach and have been looking for a LARGE poster of the Milky Way. I've found poster-size on other sites but Astrography had the large size I needed. When I received it, it was... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de pôsteres e gravuras

Escrito pela empresa

We create stellar quality prints — posters, fine arts, and narrative albums, with a unique scientific content and beautiful design. Our mission is to diffuse knowledge about the breathtaking beauty of the space and inspire people of all ages.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

77 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 33% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,6

Todas as avaliações

(77)

8 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 3 de um total de 5 estrelas

Damaged with delayed delivery

[Updated]
Original: Item hasn’t been shipped yet, 5 days passed.

Update: poster arrived. Very excited to give it as a gift to my friend. BUT, the package was damaged and the poster has creases. Very expensive poster with folding creases… can’t return because birthday is soon.
Otherwise I like it a lot.
Good art, so so service.

4 de julho de 2021
logotipo da Astrography

Resposta da Astrography

Hi, thank you for your review (even if it's very negative). Your package was shipped on July 5. I realize how annoying this can be. We try to be more effective and ultimately send our products within 24-48 hours. We apologize for the delay. Recently, the number of orders has increased significantly, and we are still a small family studio. Thanks for your order and I hope you like the poster. Adam.

Avaliado com 1 de um total de 5 estrelas

I have received no shipping or any…

I have received no shipping or any information since I have placed my order

1 de julho de 2021
logotipo da Astrography

Resposta da Astrography

The ecommerce platform always sends automatic notifications. Apparently yours must have ended up in the spam folder. It was enough to ask us at support@astrography.com - and we would have sent the notification a different way. Whatever the reason, we are very sorry. The package is on its way.

Avaliado com 1 de um total de 5 estrelas

So far, no news after more than a week..?!

Have not received the package or any news about it. Where and when it will be delivered? Total silence, nobody knows. I don't think that is right after more than a week.
So far one star, if ever I get the packet and the quality is what I expect, I will be happy to change to more stars. But not quite yet.

1 de julho de 2021
logotipo da Astrography

Resposta da Astrography

We are very sorry for the problems. We are working on unblocking the communication channel. As we have already informed on the email - the package is on its way.

Avaliado com 5 de um total de 5 estrelas

Great products, great service!

Fast-shipping, great quality, beautiful posters and something for everyone. One of my huge posters was damaged, and I sent a complaint. One day after my complaint was registered, a new shipment was in its way. Excellent customer service! Highly reccomended!

23 de junho de 2021
Avaliação não solicitada
logotipo da Astrography

Resposta da Astrography

Very sorry to hear your package has been damaged by the courier company. The answer to the complaint was sent, maybe it got stuck in spam? In such situations, we always send a new print, regardless of the courier's complaint process. Your package is on its way. Sorry for the inconvenience. Adam.

Avaliado com 5 de um total de 5 estrelas

Excellent quality and great staff

The prints are very high quality and look great! The staff is super friendly and helpful. When DHL messed up the delivery of my order, the Astrography staff helped me instantly and send me new prints. Have a deep space themed wall now im my living room and it‘s really awesome. Can totally recommand!

20 de junho de 2021
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Hello? Anyone there?

Two posters ordered. First, the Stages of Saturn V mission, looks good. Second, 'Earth' has the Sun and Mercury missing off the bottom. The whole thing that MADE this poster for me, was the way it had the 'sub-map' at the bottom, with Earth highlighted. I contacted their support three days ago and have yet to get a response... if I'll get a response.
If something is done to fix this issue, I may change my rating because it's a real shame for the lovely packaging and other poster to get let down by non-existent customer service.
=========== Update 28/06 ===========
Replacement poster arrived. Solar system map now starting from the sun, thank you very much. Stars adjusted.

17 de junho de 2021
Avaliação não solicitada
logotipo da Astrography

Resposta da Astrography

Hi, you should receive an email from us. We apologize for the error and will of course send you a new print.

Avaliado com 1 de um total de 5 estrelas

I ordered $1500 dollars worth of stuff…

I ordered $1500 dollars worth of stuff from this site. About 2 weeks later I get an empty box delivered to my house via Fed Ex. Box completely empty. I have now submitted 3 support tickets and gotten no response. Their "chat now" feature has never, ever, been open. I've tried at all hours of the day including the business day in Poland where they are located. (big mistake not making sure this was a US company first) Now Im forced to report this as fraud and am meeting with a lawyer on Friday to discuss options. Total scam. I highly doubt these good reviews this site is getting on here. Likely planted from the scammer themselves.

15 de junho de 2021
Avaliação não solicitada
logotipo da Astrography

Resposta da Astrography

You have received a reply from us. We know which order it is, because such a situation has happened with us for the first time in history. The package on the FedEx side weighed as it should, indicating that it was not empty (we sent you a confirmation document from FedEx). We do not discuss with our clients in such situations and we always send them a new copy. This was also the case for you. Nevertheless, we apologize on behalf of FedEx (with whom we have a self-complaint).

Avaliado com 5 de um total de 5 estrelas

Amazing

Delivery was on time and the pictures are absolutely stunning (have ordered "The creation of Cosmos" and "The majestic Andromeda"). I have to admit I would have been ready to pay twice as much to have them delivered already with frames and ready to hang. Still 5 stars though as this is clearly stated on their website.

29 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Abysmal delivery and shipment

I'm making this review before the product arrives and this is only based on the "fast" delivery (2-3 day) service offered.

I placed my order 23rd January (Saturday) and noticed that my order has a status of printed by end of play 25th. For some reason it then took until the 27th for them to do anything with the order but I did then receive an email confirming it had been shipped. If I exclude weekend deliveries (which from the tracking I can see the item was still moving over the weekend) this has taken 4 days for a no show on the item, based on the tracking the item is still in the Netherlands and based on the current speed I guess it will still take another 4 days before it turns up.

My advise, even if the products are an eye orgasm, don't bother with the quick delivery.

2 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Product, Excellent Service

Very happy with both the ordering experience and the quality of the print itself.
Ordering process was simple, order was shipped quickly, arrived on time and tracking information was provided throughout.
Excellent service

27 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing quality

Amazing quality. Great if you need smth as a gift as well. As soon as you put that print in the frame and hang it up your wall, your apartment gets automatically +5 to the look! Fast and reliable way of packing it.

2 de novembro de 2020
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful fine art prints and great service

We purchased 4 large fine art prints and are very happy with the quality of the prints.... impressive detail and color.
Great service, and the owner quickly responded to questions (even over the weekend). He also thought along with us, offering custom print sizing.

24 de outubro de 2020
Avaliação não solicitada
logotipo da Astrography

Resposta da Astrography

Thank you for taking the time to post a review. We really appreciate this effort. Besides, it fills us with great satisfaction when we manage to provide our customers at least a little joy in these strange times. Let these fine art prints inspire you. Many thanks <3

Avaliado com 1 de um total de 5 estrelas

Probleme bei Rückgabe

Rückgabe war sehr schwierig und langwierig.
Die ursprünglichen Versandkosten wurden nich erstattet, obwohl dies vom Verkäufer versprochen wird.
Sehr enttäuscht, da kaufe ich nicht mehr.

26 de agosto de 2020
Avaliação não solicitada
logotipo da Astrography

Resposta da Astrography

Please contact us regarding this problem: support@astrography.com (+order number). There must have been a mistake. We will definitely solve it.

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais