AstroVPN Avaliações 39

support email doesn't work and vpn can't be used. Avoid

Edit: I did successfully opened a support case with astrovpn and requested support - this was handled promptly and refund was issued almost immediately - so, you may have very different experience. Support email didn't work, this may have been fixed now but I didn't confirm.

Seems to be a scam. After payment it says you need to download open vpn, and set it up with a location file. The file is not on their website, as their instructions claim, and after 5 days they still haven't responded to my support request.

I purchased a 3 month plan from Veilock (previously known as AstroVPN) on 9/5/2024. It’s been 6 days and I have yet to receive any communication or login information. I contacted support on their website multiple times, but only received automated response. Messages sent to their Facebook page and discord channel also fell on deaf ears. At this point I only wish they’d honor their 7 day money back guarantee and refund my purchase.

The product didn't work. Support wasn't helpful. They were unprofessional and took many days for a simple request.

Service was exceptional and exceeded my expectations, as a startup I was impressed with the stability of the servers and the great customer support experience.

1️⃣This VPN is implemented by configuring an OpenVPN file, not a specific app, so their client cannot be found. You can use the public openVPN App so this is not quite a problem.
2️⃣The configuration file requires a username & password. Their official website says that the username & password will be sent to you after your purchase, but in reality, I received nothing immediately. It seems few supporters are working here. I was able to get all of these hours later.
3️⃣In the beginning, the speed was a little bit low in China, even when I had a special bypass server prepared for this situation. But it then gets better. This type of server does not require a username & password. But it should be noted that just being able to connect to this point is better than most famous VPN companies.
4️⃣The bypass server is few. You can only get one or two servers for China's situation. I expect to expand the number of bypass servers. And I am looking forward to the servers that can unlock video streaming in China.

Looks like a scam company. I encountered issues connecting to the VPN and attempted to contact customer service multiple times without receiving any response. Based on my observations, there appears to be only one individual handling customer inquiries. My vacation in China concludes in one month, and unfortunately, I have been unable to establish a VPN connection throughout my stay.

I had asked my Chinese friend to try a lot of VPN providers(including some of the well known ones in the market) before my China trip because I was a bit paranoid(to be honest) to not have connectivity to usual apps after landing there. Everytime I got the feedback that it didn't work until he tried Astro VPN. Honestly looking at their pricing I wasn't sure it'll work but the feedback I got from my friend was - 'It works flawlessly and is very stable'. With their bypass VPN server i was able to complete my China trip without any hiccups. Their support team is one of the best I've come across in my life. Kudos to all the hard work. I'll definitely recommend them to anyone traveling to China.

I searched for a VPN for China in October 2023. AstroVPN delivered a special bypass server for china and it worked all the tine i used it. The normal servers had trouble with the connection, some of them worked for a short while and got blocked after that. The server in Frankfurt (Germany) was working most of the time.
But due to the bypass server i had no problem and a fast connection.
The customer support answers within hours and the communication is comfortable wih a chat on the website or email.
If you get the Vpn for China you should tell them about your plans.

The customer service was so good. The vpn works as advertised. The agent was able to solve all my problems. Definitely give it a try.

Everything went wrong, nothing works

Overall I am very happy with my AstroVPN subscription. There were no issues setting up my profile and the support team responded quickly to ensure that I had a seamless experience. For a while I was struggling to find a VPN service that would work while I was traveling in China, but there were no blockers using AstroVPN there. Very reliable connection and solid internet speed.

I recently had the pleasure of experiencing an outstanding level of service from AstroVPN, and I couldn't be happier with the results. In an era where online privacy and security are paramount, AstroVPN truly shines as a reliable and efficient VPN provider. Here's why my experience with them was nothing short of amazing:

One of the standout features of AstroVPN is their customer support team, led by the knowledgeable and efficient Riley. I can't emphasize enough how helpful and responsive they were throughout my journey with AstroVPN. Riley's leadership is clearly a driving force behind the stellar customer service. Any questions or concerns I had were addressed promptly, leaving me with a sense of confidence in their ability to assist users. AstroVPN's VPN service is truly second to none. I found their servers to be reliable, fast, and stable. Whether I was streaming content, gaming, or simply browsing the web, the VPN's performance exceeded my expectations. This reliability is crucial for ensuring a seamless and secure online experience.

In a market filled with VPN options, AstroVPN stands out as an exceptional value for the price. Their combination of top-tier service, superb customer support, and advanced security features make every dollar spent feel like an investment in online safety and freedom.

In conclusion, my experience with AstroVPN was nothing short of amazing. From their helpful customer support, led by the capable Riley, to their top-notch VPN service, they have earned my trust and loyalty. If you're looking for a VPN provider that goes above and beyond to safeguard your online activities while providing an excellent user experience, look no further than AstroVPN. It's a decision you won't regret.

Thanks,
Dylan/Hypez

I'm using AstroVPN in China and so far, browsing the Internet has been as smooth as it can get in here. Astro also has an excellent & swift support for set up and subsequent issues. So far so good, then!

Very good support! Very quick to email back regarding issues and easy to work with!

High quality support, super fast speeds and friendly staff! I would highly recommend AstroVPN, and would use it over any other service.

It's all to set up yourself. That's pretty easy. Then the connection works perfectly to every provided vpn location. The only problem is the slow internet speed which on the one hand allows you to stream videos but on the other hand disallows you to quickly download a video. It just takes too long.

Good VPN, Good Support, Good Service, what more could i ask for? AstroVPN is the VPN of the century very recommended and thanks for making such a good service <3