My daughter had reason to use Attic Storage at Bow and during the course of the move into storage and also out of storage, Kapil, Sonny and Joel were all extremely helpful and went beyond normal cust... Ver mais
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The staff were very helpful, professional,friendly and thorough. I felt looked after and confident with the choice of storage place. Special thank you to Sonnie who went above and beyond.
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Stephen was really helpful and very patient throughout the process . I bombarded him with questions every now and then but he was always quick to respond. He understood my requirements and suggested... Ver mais
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Great customer service. Karl was really helpful, friendly, well informed and patient with the signing up process and getting us into our unit. We organised it very last minute and he made it simple an... Ver mais
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Detalhes da empresa
Sobre Attic Self Storage - Bow
Escrito pela empresa
Make room for the things you love
Attic Self Storage is a London-based self-storage company that is committed to providing best-in-class personal & business storage solutions. They offer:
• Safe & secure storage • Modern, clean and bright facilities • Free 24-hour access • Award-winning customer service • Flexible storage solutions • Best value for your money • 100% online check-in • Discounted packaging material • Delivery receipt and more Additionally, Attic Self Storage sees itself as part of the communities in which it operates and believes in supporting and being actively involved in the local area. They support a range of charities and initiatives, local to each of their sites, and are always looking for new ways to become involved. visit site get a quoteInformações de contato
500 Wick Lane, Bow, E3 2TB, London, England, Reino Unido
- 02039579888
4,1
Muito Bom
50 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Nice staff and good place.
22 de setembro de 2024
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for your kind words! We're pleased to hear that you're satisfied with our service and facility. Thanks again for choosing Attic.
Terrible experience
Terrible experience - unhelpful in assisting me in reporting a missing laptop when we moved out of the unit.
Stay clear.
Your response once again is testimony of how terrible is the service you offer - the laptop was reported missing to your Ops Manager 4 days after we have moved out of the unit.
21 de junho de 2024
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for your feedback, Claudia. We understand how frustrating this situation must be for you, and we're sorry to hear about your missing laptop.
We’ve reviewed the details provided by the insurance company and understand their decision was based on specific terms within their policy, particularly regarding the reporting timeline and the lack of evidence of unauthorised access to the unit. Unfortunately, as the missing laptop was only reported to us weeks after you had vacated the unit, there was only so much we could do to assist in this matter. We did, however, provide the insurance company with all the information they requested.
While this outcome is not what any of us had hoped for, please know that we take your concerns seriously. If there’s anything further we can assist you with, please don’t hesitate to reach out directly at customerservice@atticstorage.co.uk.
The whole experience from the moment I…
The whole experience from the moment I walked in was helpful, welcoming and designed to be as simple as possible.
The two guys on the desk are a credit to your company. Thank you so much.
Angela King.
28 de maio de 2024
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for your review, Angela! At Attic we strive to provide a hassle-free self-storage experience, so we're thrilled to hear your feedback. Thanks again for choosing Attic.
The whole company is a huge scammer
The whole company is a huge scammer.
I told them on the phone that I needed the storage for 4 to 8 weeks. When I was leaving I was told I needed to pay rent for 12 weeks because that’s what the contract said. So nothing what we discussed on the phone was true!
When I went to get the last boxes the lift was not working again. I had to hire someone to carry my boxes downstairs because I’m not able to carry anything.
The storage on top of me leaked and something was dripping over my stuff from the roof. I got no notification of this, I only found out when they had left a note inside saying they’ve checked my storage.
I just got £100 back my deposit which was £180.
These people steels money from you and nothing works there.
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
We regret the inconvenience you experienced during your stay with us. After reviewing your case, we acknowledge that there might have been some miscommunication about the terms of your agreement and apologise for any confusion.
We also apologise for the inconvenience caused by the lift issue during your move-out. We attempted to assist by recommending a man and van services, but we understand this may not have been sufficient.
Regarding the leakage in your unit, we were not notified during your stay. We encourage customers to report any issues promptly so we can address them effectively.
We've refunded the remaining balance of your deposit, ensuring you've been refunded in full.
Your feedback is valuable to us, if you have further concerns, please contact us directly via email @customerservice@atticstorage.co.uk
It was my first time with Attic storage…
It was my first time with Attic storage in Bow and I am very happy that I made that choice. Chad and Daniel were wonderful and patient. They were most helpful and guided me right down the smallest detail thus making it the best experience possible. The team at Bow are a credit to the company and provide a First-class service. I would have no hesitation in recommending them to anyone who needed both a modern storage facility and peace of mind.
21 de março de 2024
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Your 5-star review is a testament to the hard work of our team, Carl! Thank you for choosing and recommending Attic.
Great service from staff at Bow…
Great service from staff at the Bow branch, helped us through a really tough time
14 de fevereiro de 2024
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for your review, Chidi! Your feedback has made our day. Thanks again for choosing Attic.
Very good customer service, people are very nice. Good decent space, no complaints
Nice space, nice staff, no problems
13 de fevereiro de 2024
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for your review, Michael! We're pleased to hear that you were satisfied with your overall experience. Thanks again for choosing Attic.
Attic Bow- excellent service from a…
Attic Bow- excellent service from a really friendly and helpful team, Erum, Danieland Jamie. I have been very pleased with their service.
10 de fevereiro de 2024
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for taking the time to review us, Margaret! The team will be thrilled to hear your feedback and that they were able to help you with everything you needed. Thanks again for choosing Attic.
Great service at Attic
Daniel was super helpful, explained everything very well and stayed in touch to make sure everything goes smoothly on the moving day.
Attic storage is straight forward and would definitely recommend.
28 de janeiro de 2024
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for your review! t Attic, we strive to make our customer's storage experiences as hassle-free as possible, so Daniel will be thrilled to hear your feedback. Thanks again for choosing Attic.
Resposta da Attic Self Storage - Bow
Thank you for your review, Ram! The team will be pleased to hear your feedback. Thanks again for choosing Attic.
The staff working here are fantastic…
The staff working here are fantastic especially Kat really helpful. Facilities good and easy to access. Price good also and secure.
15 de dezembro de 2023
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for your wonderful review, Robert! We're pleased to hear that you are satisfied with the facility, service and access. Thanks again for choosing Attic.
Fantastic customer service from Jamie &…
Fantastic customer service from Jamie & Raj. It was clean well located storage facility Highly recommend.
6 de dezembro de 2023
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for taking the time to review us, Erum! We're pleased to hear your feedback. Thanks again for choosing Attic.
Daniel good customer clear voice clear…
Daniel good customer clear voice clear instructions
6 de novembro de 2023
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for your review, Ralph! Daniel will be pleased to hear that he was able to help with everything you needed. Thanks again for choosing Attic.
Fast and friendly
Daniel and Stephen were proactive, responsive, clear and concise with information. This made organising arrangements easy and swift. The facilities are well organised and clean. They took time to ensure a smooth process and were affable and approachable when responding to questions. Great professional and friendly customer service.
25 de setembro de 2023
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for your review, Paul! At Attic, we strive to provide a best-in-class self storage experience, so we're thrilled to hear your feedback. Thanks again for choosing and recommending Attic.
First time writing a review - Bow Team were the best
First time writing a review. I had to as the team at the Bow branch is great. I'm a happy customer.
1 de outubro de 2023
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for taking the time to leave us a review, we really appreciate it. The team will be thrilled to hear your feedback. Thanks again for choosing Attic.
Stephen was really helpful and very…
Stephen was really helpful and very patient throughout the process . I bombarded him with questions every now and then but he was always quick to respond.
He understood my requirements and suggested me a storage unit even though I thought I will need more storage.He assured me if I needed more he would accommodate accordingly and there was nothing I should be worried about.
There was indeed nothing to be worried about and my belongings are stored safely. Such a professional and helpful guy!
26 de agosto de 2023
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for taking the time to review us, Farzana! Stephen is brilliant and we're glad you think so too. At Attic, we strive to provide our customer's with the perfect storage solution to suit their needs, so we're thrilled with your feedback. Thanks again for choosing Attic.
They were very accommodating and they…
They were very accommodating and they provided a great service and were very understanding to my complicated situation.
19 de agosto de 2023
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for your review, Rinski! We're pleased to hear that we were able to help you with the right storage solution to meet your needs. Thanks again for choosing Attic!
10/10 service
10/10 service, quick, polite, funny and willing to go out of their way to help you even if they didn't have to.
You practictally saved my life yesterday. Thank you from the bottom of my heart.
20 de agosto de 2023
Avaliação não solicitada
Resposta da Attic Self Storage - Bow
Thank you for this wonderful review, Johannes! We strive to make our customer's experiences as hassle-free as possible, so we're thrilled to hear your feedback and happy to know we could help. Thanks again for choosing Attic.
Great storage spaces
Super friendly and helpful staff! Clean storage spaces for all needs and sizes for a reasonable price. Thank you!
3 de junho de 2023
Resposta da Attic Self Storage - Bow
Thank you for taking the time to review us! We're pleased to hear that you were satisfied with the service and facility. Thanks again for choosing Attic.
Great Service
A very professional service and once the paperwork was done and everything explained you could come an go as you pleased.
15 de julho de 2023
Resposta da Attic Self Storage - Bow
Thank you for your review, Ken! We're pleased to hear your feedback. Thanks again for choosing Attic.
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