The product was good and everything. The only thing I didn't like or I'm not happy about it it's the customer service and on how long it took to actually package and ship the item. Like it took more t... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
DON'T USE THEM!! Order a Kholer Tap, waited 3 weeks for it to arrive, was shipped from USA. Tap was European standard fitting, not compliant nor suitable for Australia Standards. Contacted support, re... Ver mais
A empresa respondeu
The casing is of good quality and the touch screen works well even though the screen is soft. Adequate number of dampers are provided and good quality too. The only downside to it is that the power ca... Ver mais
Hi I’ve started working in a way colder climate than I userly do and where I come from the temperature hardly gets below +10 degrees,now I’m working below -10 Degrees. One of the other lads showed me... Ver mais
4,0
Muito Bom
186 avaliações
Respondeu a 87% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
They are out of their mind, selling ordro ep8 camera for $940 after 40% off original price $1545, while all the other places sells between $319 to $340.
Your prices are 3 times higher then other places.
22 de agosto de 2025
Avaliação não solicitada
Resposta da DirectNine Australia
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
DirectNine
Took a while but got here
ordered car speakers from 22nd of July, order arrived on the 15th of August. Shipped from the USA East coast and took a bit longer than expected but it did get there in the end. Goods are as expected. My only advice to direct nine would be to give your clients in Australia the option for an express service when they require the goods sooner than standard delivery. I would have been happy to pay extra for it. Otherwise all is good. Thank you.
16 de agosto de 2025
Avaliação não solicitada
Great product my phone fits nicely in…
Great product my phone fits nicely in it. Now my phone is safe.
5 de agosto de 2025
Avaliação não solicitada
I ordered a grab rail thinking it was…
I ordered a grab rail thinking it was in Australia. The totally wrong item was sent from Handelnine US & it now seems I’m dealing with Handelnine India.
I’m now fighting for a refund!
It took many unnecessary emails to resolve the issue satisfactorily.
I’m happy to say I now can look forward to a refund.
25 de julho de 2025
Avaliação não solicitada
Had an easy transaction and a great…
Had an easy transaction and a great experience
3 de julho de 2025
Avaliação não solicitada
Great little Binoculars
Great little, compact binoculars with good clear range.
12 de junho de 2025
Avaliação não solicitada
Ordered some headphones
Ordered some headphones. Was led to believe they were coming from Australia. They turned up when we were overseas, therefore didn't get to complain about the fact they disintegrated on opening. This company only has a 14 day warranty on products they sell. Disgraceful.
15 de maio de 2025
Avaliação não solicitada
Resposta da DirectNine Australia
Hi Toni,
We're sorry to hear about the damaged product. We appreciate your patience as we work to resolve this issue.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding.
Regards,
DirectNine
Because it was easy no fuss
Because it was easy no fuss , I thought it would be a drama, but was wrong, good communication,
20 de junho de 2025
Avaliação não solicitada
Ordered a laptop from DirectNine… Refund now received.
Ordered a laptop from DirectNine website. They confirmed the order and accepted my money. Weeks later I was informed they could not source the product and the would send me a refund. I noted that direct line removed the product from their website but replaced the product on their site with a price more than double the original price. I see this as false advertising. The refund took more than 8 days
21 de maio de 2025
Avaliação não solicitada
Resposta da DirectNine Australia
Hi Barry,
We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly, and corrective measures will be taken.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
DirectNine
Very easy transaction
Very easy transaction, delivery was good and within specified time frame when ordered.
7 de maio de 2025
Avaliação não solicitada
The quick service company was quick enough to notify…
The company was quick enough to notify the purchaser that order is confirmed. In my opinion it is great customer service. The product was excellent and it is what it says. Delivery day was not notified other than good happy with the product excellent. Thanks
15 de maio de 2025
Avaliação não solicitada
Good online store & good telephone…
Good online store & good telephone service, very helpful and postal was great.
30 de maio de 2025
Avaliação não solicitada
Happy with the service from ordering…
Happy with the service from ordering online & delivery service
10 de maio de 2025
Avaliação não solicitada
Great
Excellent communication and left in a safe place as requested
29 de abril de 2025
Avaliação não solicitada
Old product available
Availability of the product I requested was good and supplied alternatives.
28 de abril de 2025
Avaliação não solicitada
Fast efficient communication and…
Fast efficient communication and service.
25 de abril de 2025
Avaliação não solicitada
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