My wife ordered a bottle of some kind of oil to try. This company keeps charging us a monthly fee and keeps sending that junk. AuraNaturals doesn't even know how their order system works. If you order... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Was able to have my issue resolved immediately. Cancelled my first order and was able to reorder what I truly wanted. Great customer service.
I ordered one bottle of Frankincense oil and a month later was shipped a second bottle that I did not need. After contacting the company about returning the product and canceling the subscription I wa... Ver mais
A empresa respondeu
My experience has been a nightmare. Products have been sent that I haven’t ordered. I have asked for a subscription to be canceled. I’m still getting emails about orders that I did not place now I’m... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
AuraNaturals is a wellness brand focused on helping people support their health, vitality, and everyday well-being through nature inspired solutions. The brand specializes in essential oils and related products designed to promote physical comfort, emotional balance, and overall self care at every stage of life. Rooted in the belief that nature offers powerful restorative benefits, AuraNaturals develops products using carefully selected botanical ingredients. The company emphasizes purity, quality standards, and sustainable sourcing practices to preserve the effectiveness of natural extracts while respecting the environment. With years of experience in aromatherapy and natural wellness, AuraNaturals aims to create products that support relaxation, skincare, energy, and holistic well-being. The brand also contributes a portion of its proceeds to initiatives focused on environmental care and social well-being, reflecting its broader commitment to responsible business practices. AuraNaturals continues to grow its community of customers interested in natural self care, combining traditional wellness inspiration with modern quality standards to deliver accessible, nature based solutions for everyday life.
Informações de contato
Estados Unidos
- 1-256-488-1426
- support@auranaturals.com
- auranaturals.com
2,4
Ruim
41 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 96% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very timely response.
The response to my request was quick, cordial and professional. I'm impressed.
5 de junho de 2026
Avaliação não solicitada
I’m so irritated with your company
I’m so irritated with your company. I do not want anymore of your product. I keep telling you this, but you keep sending me product and charging my account. Cease and desist!
1 de junho de 2026
Avaliação não solicitada
Resposta da AuraNaturals
Hi Connie,
Thank you for sharing your experience with us.
We take situations like this seriously and are committed to reviewing all customer feedback carefully. Our goal is to ensure customers feel informed and supported throughout their experience with us.
Your case has been escalated for further review, and a member of our team will be in touch shortly to assist you and provide an update.
Kind regards,
Joselyn from AuraNaturals
Run Pyramid scam auto ship
Run. I ordered once and now keep getting bottles sent to me every 30 days. I've emailed several times and still received no response.
28 de maio de 2026
Avaliação não solicitada
Resposta da AuraNaturals
Hi there,
We take comments regarding account activity, orders, and customer support very seriously. We would like the opportunity to better understand the details of your case and provide the appropriate assistance.
As we were unable to identify your order from the information provided in the review, we have requested further details from you.
Kind regards,
Joselyn from AuraNaturals
Was able to have my issue resolved…
Was able to have my issue resolved immediately. Cancelled my first order and was able to reorder what I truly wanted. Great customer service.
26 de maio de 2026
Avaliação não solicitada
Clearly fake review on the homepage…
Clearly fake review on the homepage uses pictures from of before and after plasma treatment and passes it off as the result of using their Essential Oil Balm 'Skin Bliss'! A simple image search reveals these pictures as belonging to a clinic offering plasma treatment. It's ridiculous to think an essential oil balm could create those results but it lures people in. Then they auto-tick a hard-to-spot box signing you up to a subscription - and the nightmare begins. AVOID!!
Edited to add:
I was passed the product by my housemate when he returned from visiting his American girlfriend. She had been caught by the recurring subscription and had this and another product piling up. It looked like a pretty standard essential oil balm; I wasn't quite sure how I'd use it and he said it was expensive and meant to be really special, so I looked it up. Got genuinely swayed by the testimonials and the prominent before and after photo with extraordinary results and thought, Maybe I should actually use it on my face. Then thought the photos were suspiciously amazing; age spots eliminated, wrinkles simply disappeared, skin looking 20-30 years younger. So I searched on Google images and found the originals.
The review and fake photos are still there by the way. Clearly they're more concerned to make sure I'm an actual customer than their reviewers.
19 de maio de 2026
Avaliação não solicitada
Resposta da AuraNaturals
Hi Sarita,
We appreciate you sharing your experience.
Customer trust is extremely important to us, and we continuously review our product pages and marketing materials to ensure information is presented as clearly and accurately as possible. Any optional subscription selections are shown during checkout prior to payment confirmation, allowing customers to review all order details before completing a purchase.
We also value genuine customer feedback and follow the platform’s review guidelines carefully. Since we could not match the review to a specific order, we have reached out separately for more details so we can review your case thoroughly and provide further assistance.
Best regards,
Joselyn from AuraNaturals
"Warning to everyone
"Warning to everyone: Avoid this company! They refused to cancel my subscription and kept sending products I didn't want while continuing to charge me. Terrible customer service and completely unethical business practices."
15 de maio de 2026
Avaliação não solicitada
Resposta da AuraNaturals
Hi Jean,
Thank you for sharing your feedback with us.
Our team aims to provide clear support throughout the customer experience. Returns and refunds, including partial refunds where applicable, are handled according to our return policy, and the optional survey simply helps us provide the correct return guidance.
At this time, we have been unable to identify your order based on the details provided in the review, so we have requested additional information from you.
Once we receive your reply, we will gladly review your situation further and assist you accordingly.
Kind regards,
Joselyn from AuraNaturals
SCAM websites and Links Every "link" that I find to try to…
Every "link" that I find to try to cancel my auto-ship is deemed a SCAM link. Pleases cancel everything relating to this company.
Penelope Harrison
7 de maio de 2026
Avaliação não solicitada
Resposta da AuraNaturals
Hi Penelope,
We appreciate you taking the time to share your experience with us.
We take feedback regarding subscription management and account access very seriously. As we were unable to locate your account based on the review alone, we have requested further information from you so we can review your case and assist with your cancellation request directly.
Please rest assured that our team will gladly investigate this further and assist you accordingly.
Kind regards,
Joselyn from AuraNaturals
AuraNaturals
This is another one that I have recently had many problems with. I had a whole box of their product, and they would NOT refund or anything. They just kept shipping and charging me big time. For your sake, just don't.
23 de novembro de 2025
Resposta da AuraNaturals
Hi Cindy,
Thank you for sharing your feedback.
Customer experience is very important to us, and we take situations involving repeated shipments and billing very seriously. Your case has been assigned to a dedicated agent who will review the case with our support team in detail.
Our team is committed to working with you toward a fair resolution and assisting you further.
Kind regards,
Joselyn from AuraNaturals
Resposta da AuraNaturals
Hi Francia,
Thank you for your message. We appreciate you bringing your experience to our attention.
We would like to review your case in more detail and see how we can support you at this stage.
An agent has been assigned and has reached out to you directly. Please check your email when you have a moment.
Best regards,
Joselyn from AuraNaturals
Company is creating problems for returning product.
I ordered one bottle of Frankincense oil and a month later was shipped a second bottle that I did not need. After contacting the company about returning the product and canceling the subscription I was told the return address would be emailed to me. Instead, I received multiple offers for discounts on their products. I had to contact customer service by phone several times to request the return address. I still have not received it. I will be making a report with the Better Business Bureau regarding the unwanted practices by this company.
27 de abril de 2026
Avaliação não solicitada
Resposta da AuraNaturals
Hi there,
Thank you for sharing your experience. The situation described regarding the additional shipment and return process does not reflect the standard we aim to provide.
Our goal is to provide clear, timely, and effective support, and we would like the opportunity to make this right. Returns and refunds, including partial refunds where applicable, are processed in line with our return policy. The brief survey mentioned is optional and only helps us gather feedback to improve return instructions.
As we were unable to locate your order based on the review alone, we have requested further information from you. Please check your email when you have a moment.
Kind regards,
Joselyn from AuraNaturals
I cancelled my subscription and yet I…
I cancelled my subscription and yet I received another shipment and bill
8 de abril de 2026
Resposta da AuraNaturals
Hi Terry,
We appreciate you taking the time to provide your feedback.
Ensuring transparent subscription handling and accurate billing is a key priority for us. We do not engage in deceptive practices and carefully review feedback like this to improve our processes.
Your case has been escalated, and a dedicated agent is now reviewing it to support you further.
Kind regards,
Joselyn from AuraNaturals
NIGHTMARE
My experience has been a nightmare. Products have been sent that I haven’t ordered. I have asked for a subscription to be canceled. I’m still getting emails about orders that I did not place now I’m trying to contact somebody about returning an order exactly what to do. It’s been a nightmare.
8 de abril de 2026
Resposta da AuraNaturals
Hello Joanne,
Thank you for sharing your feedback.
We take customer concerns seriously and aim to ensure all orders and account settings reflect user preferences accurately. Your case has been noted and passed to the responsible team for review.
After reviewing your account, we can confirm that your situation has already been addressed. If anything remains unclear or requires further support, please reach out to our support team so we can assist you promptly.
Kind regards,
Joselyn from AuraNaturals
It doesn’t work for me please cancel my…
It doesn’t work for me please cancel my subscription
8 de abril de 2026
Resposta da AuraNaturals
Hi Timothy,
Thank you for your feedback.
We take concerns regarding product performance seriously. An agent has been assigned to your case.
We appreciate the opportunity to support you further.
Kind regards,
Joselyn from AuraNaturals
I did not sign up for your…
I did not sign up for your subscriptions. I am 83 years old. I retired from the Air Force after 50 consecutive years of civilian service. I had breast surgery on Feb 18 and a second Mar 24. During this time, my sister-in-law encouraged me to get frankincense which I did but now regret it. I do not have the energy to deal with these types of issues. I believe that you use deceptive ways to get subscriptions. I will return the 2 bottles and request my money back.
7 de abril de 2026
Resposta da AuraNaturals
Hello Mary,
Thank you for your feedback and for sharing your experience. We value your time and understand the importance of a straightforward process.
We take concerns about subscriptions seriously and aim to ensure everything is clear and transparent. Your case has been escalated, and an agent is reviewing it to help process your return and refund promptly.
Kind regards,
Joselyn from AuraNaturals
I do not want to subscribe to this…
I do not want to subscribe to this product. Please cancel subscription. Thank you.
7 de abril de 2026
Resposta da AuraNaturals
Hello Gloria,
Thank you for sharing your request.
We have assigned an agent to review your case and ensure your subscription is canceled promptly. Your experience is important to us, and we are committed to making this process smooth and straightforward.
Kind regards,
Joselyn from AuraNaturals
I ordered ONE jar of balm to TRY
I ordered ONE jar of balm to TRY. Please stop sending me one a month! This is very sneaky. I do not want ay more.
6 de abril de 2026
Resposta da AuraNaturals
Hi Del,
Thank you for your feedback.
Your experience regarding the recurring orders is important to us. We have assigned a dedicated agent to review your case and ensure that the shipments are stopped.
Our team is eager to support you and reach a resolution as quickly as possible.
Kind regards,
Joselyn from AuraNaturals
After using a full jar on my knee I…
After using a full jar on my knee I found no difference in pain or range of motion. I have canceled my future orders.
3 de abril de 2026
Resposta da AuraNaturals
Hello Melind,
Thank you for sharing your experience.
Providing transparency and confidence during every step of the purchasing process is very important to us. We take concerns like yours seriously and do not engage in deceptive practices.
Upon reviewing your order, we can confirm that all charges have been refunded in full.
Our support team is available if you need any further assistance regarding this case.
Best regards,
Joselyn from AuraNaturals
Wasn't any good didn't feel any relief…
Wasn't any good didn't feel any relief and you changing 38.00 for no good stuff so please stop sending me that stuff and I'm calling my bank to stop future withdrawal from my account
22 de março de 2026
Resposta da AuraNaturals
Hi Clarence,
Thank you for providing your feedback.
Your concern regarding the product effectiveness and recurring charge is important to us. An agent has been assigned to review your case.
We are eager to work with you to address this situation and provide a satisfactory resolution.
Kind regards,
Joselyn from AuraNaturals
I had emailed to cancel my order last…
I had emailed to cancel my order last month as was billed and shipped another order this month! Have requested a credit be issued back to me immediately.
30 de março de 2026
Resposta da AuraNaturals
Hi Beth,
We appreciate you bringing this to our attention. Your case has been escalated to a dedicated agent who will review your case.
All return and refund requests are processed according to our policy, and our team is committed to resolving your case as efficiently as possible.
Kind regards,
Joselyn from AuraNaturals
not good at all
30 de março de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.