SCAM COMPANY!!! Do not purchase from them!! I purchased a pair of Taylor Swift pajamas back in December 2024 that I never received, and this company has been charging my credit card $29.99 every two... Ver mais
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Veja o que dizem as avaliações
I bought my wife a set of Taylor Swift pajamas for Christmas 2024. I just noticed that I’ve been charged $29.99 twice per month since then. Like so many others, I had no idea that this was happening.... Ver mais
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Like sooooo many others, I bought a tiny Taylor Swift piano and they charge me $30 twice a month for some "VIP" membership since December 2024 !!! This is fraud and I will have my brother in law who i... Ver mais
A empresa respondeu
SCAM NOTICE! - MAJOR HIDDEN FEES!!! CHARGING $29.99 EVERY TWO WEEKS. I ordered a a pair of Taylor Swift pajamas as Christmas gift in Dec 2024 which I didn’t receive until late January of 2025. Charged... Ver mais
A empresa respondeu
1,1
Muito Ruim
419 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
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Ongoing monthly charges, despite promise to stop
Like 99% of the reviewers of this company, I have been surprised, frustrated, and am truly tired of all the time and attention I have to devote to cleaning up the mess that was created when I purchased a gift in December 2024 from their site. I received the merchandise about a month later. However, I also started seeing unexpected charges on my credit card for $29.99, starting in late December. I disputed with my credit card company, and also cancelled the card and received a new credit card (which is itself a bit of a hassle). After repeated attempts to contact the company (using the "Cancel Membership" link on their website, sending text messages to their phone number, and sending email to their support address), I finally received an email response, about two months later (Feb 15). After a brief exchange, they wrote back: "I'm happy to look into this for you! Your membership has been canceled, and rest assured, you will no longer be charged." However, I continue to receive monhtly charges from "AURELLEVIP", for $29.99 four, in Feb, Mar, Apr and May. The Feb charge was disputed and removed by my CC company. The March and April charges were disputed, and after a few weeks, were refunded. The latest is still in dispute. So, getting an assurance from the company that they have cancelled and will never charge again seems to be a hollow promise. I've spent many hours researching this problem, documenting the issues, and communicating with my credit card company (4 or 5 calls and about four hours in the past 2-3 days!)
Aurelle & Bloom: PLEASE STOP CHARGING ME for a membership I was not aware of, and never wanted!!!!
16 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Erik,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
Scammed for Months
I purchased pajamas as a gift from Aurelle and Bloom and was signed up for a “membership” without my consent. I never received a confirmation email of my order and it did not arrive until January, well beyond the estimated arrival date.
For the membership portion, I was charged once in February for the “membership,” twice in March, and twice in April. I’ve received no response from the company’s support for a refund or cancellation of this recurring charge, and as such had to reschedule out to my bank to cancel my card.
This is a slimy tactic to scam money from well intentioned patrons and I want my money back for this subscription I did not want, did not use, and did not clearly consent to registering for.
UPDATE: One $29.99 charge has been refunded. There are (6) total fraudulent charges in the amount of $29.99 that need to be refunded in order for “all related charges” to be refunded. Aurelle and Bloom - Refund the rest.
UPDATE 2: I was reaches out to via email regarding my refunds and all have been issued quickly upon leaving this review.
13 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hi Megan,
We’re truly sorry to hear about your experience, and we sincerely apologize for any frustration this has caused.
Please know that your concerns have been fully addressed—your membership has been cancelled, and all related charges have been refunded. We understand how upsetting unexpected charges can be and want to assure you that we've taken steps to ensure this doesn’t happen again.
At Aurelle & Bloom, we are always working to improve transparency and customer satisfaction, and feedback like yours helps us do better.
If there’s anything more we can do to help or if you have any outstanding concerns, please don’t hesitate to reach out.
Warm regards,
Aurelle & Bloom
Company "Membership" Scam
Had attempted to purchase a PJ set back in December and was charged multiple $29.99 AND $34.99 fees for a "membership" I was never made aware of. The company has charged me four times in under a month for said "membership" that I never consented to or was made aware of, and it was claimed that details were in a confirmation email that I never received. I have attempted to contact their customer support numerous times to no avail. Stay away!
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Alex,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a refund, and you can expect the funds to reflect in your account within 7-10 business days.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Kind Regards,
Aurelle & Bloom Support
I too experienced the same thing…
I too experienced the same thing scrolling Instagram. I saw these cute Taylor Swift pajamas. I ordered the Taylor Swift pajamas Dec. 12th as a Christmas gift. I checked out as a "guest" on the website and was then charged again around end of December. I contacted them in Jan, and they refunded my money after telling me that it was a subscription based service. I stated that no where on the screen shot with my order # did it say it was a subscription. The company took the money out again at the middle of January, I disputed and they refunded my money. I looked up the website and it looks reputable, after more digging, it looks like it falls under a Chinese LLC. Then in April, I had 3 charges come out for Feb, Mar & April AT THE SAME TIME. I disputed again and stated I was going to report them, they refunded me all 3 charges. Then today, May 13th, another charge from this company. As I Google the company, and go to their website, it says the site is down. Then I located all these comments, here on TrustPilot. It's time consuming and exhausting to have to manage this. I've gotten to the point where I don't click or shop on any of those sites via Instagram. I've reported to my bank and now I wait....... In the meantime I will be reporting this site to the FBI Internet Crime Complaint Center.
12 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom
DON'T BUY FROM THEM!!!
Not only did I fall for the same scam as everyone else in "signing up" for a membership, but it's been charging me twice a month for the past two. While their customer service did respond, this tactic is clearly a way for them to rip off their customers for more money. It's completely unethical
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Scott,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom
This company is a scam
This company is a scam. The dress they sent me is trash that only looks vaguely like the photo, and they signed me up for a $29.99/ month subscription to nothing. And the website is down so it can’t be canceled.
Edit: Thank you for offering to cancel and refund the charges. I will update this review if/when the charges come back to my account
17 de novembro de 2024
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Julia,
We’re very sorry to hear about your experience and sincerely apologize for the disappointment and frustration caused.
We understand how upsetting it can be to receive an item that doesn’t meet your expectations, and to be enrolled in a membership you weren’t fully aware of. Please know that our intention is never to mislead — the subscription enrollment is linked to our member-only promotional offers at checkout, but we recognize this may not have been clear in your case.
As a gesture of goodwill, we’ve gone ahead and processed a full refund for both your order and the membership charges. You should see the funds reflected in your account within 7–10 business days. Your subscription has also been fully canceled to ensure no further charges.
Again, we deeply regret the inconvenience and appreciate you bringing this to our attention. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Warm Regards,
Aurelle and Bloom
I cancelled my membership in February
I cancelled my membership in February, with a response from Aurelle, that they cancelled my monthly membership fee, only to discover that it is still being processed! DECEPTIVE!!
20 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Kim,
Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and frustration this has caused you.
Upon reviewing your account, we can confirm that your order was placed under a special member-only promotional offer, which includes enrollment in our VIP subscription. Details about the membership, including the recurring fee, are disclosed during checkout and in the order confirmation email for full transparency.
We absolutely understand your concerns and have taken immediate steps to make things right. Your VIP membership has now been fully canceled, and we have processed a full refund of the related charges. You can expect the funds to be reflected on your account within 7–10 business days.
Please rest assured that your details have been removed from our system, and no future charges will be made. Our intention is never to cause confusion or distress, and we deeply regret that your experience did not reflect the level of care we strive to provide.
Should you have any further concerns, please don’t hesitate to reach out to our support team—we're here to help.
Warm regards,
Aurelle & Bloom Support Team
This company is an absolute scam
This company is an absolute scam. I order the Taylor Swift Piano for my nieces for Christmas in November and didn't even recieve them until the New Year. After countless emails and no responses I finally got them in the mail. But low and behold like everyone else I've been charged montly for the memebership. I want my money back and for you to STOP charging my credit card.
10 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Brianna,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience caused by the delay in receiving your order and for the backlog in responding to inquiries during this busy period.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
Regarding your order, while our standard delivery timeline is typically within 2-3 weeks, unforeseen delays during peak seasons may extend this timeframe.
We deeply regret any frustration this situation may have caused.
We truly appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm regards,
Aurelle & Bloom Support
I too made a purchase through…
I too made a purchase through Instagram. Not only did it take two months to receive it, but I was charged for a subscription fee that I didn't sign up for either. I have been charged in December 2024, January 2025, February 2025, March 2025, April 2025 and twice for May 2025. I got no response through the web form which I filled out repeatedly and no one ever answered when I tried to call. I have sent an email through the support email address. If I don't receive a response and subsequent action I will be forced to file a claim through the BBB and my bank.
8 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Michele,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
I ordered in Dec 2024
I ordered in Dec 2024. The item arrived 2 mos later. I then began being charged $29.99 for the vip club, which was never mentioned at the time of order. I was issued a refund, after speaking with someone. Thought I was through with them. Yesterday my credit card was charged $29.99 again. Sent an email-no reply. Next step is the bank.
6 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Chris,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
Aurelle and bloom, Aurelle vip SCAM
Bought Taylor swift pajamas on dec 4, 2024, which did purchase, but just recently found Ive had charges since then ranging from 29.99 to 34.99. I did not make those charges. What a scam. Trying to work with my credit card company to get those reversed.
6 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Missy,
Thank you for sharing your feedback and bringing this to our attention. We’re truly sorry for any confusion or frustration this situation has caused.
Upon reviewing your order placed on December 4, 2024, it appears it was made using a special member-only promotional offer. As part of this promotion, your purchase enrolled you into our VIP subscription program, which is mentioned during checkout. This subscription gives members access to exclusive pricing and curated product shipments.
That said, we absolutely understand how unexpected charges can be upsetting, especially if the membership details were unclear at the time of purchase. We’ve gone ahead and canceled your subscription to ensure no further charges. The refund of the related charges have been processed and you may expect the funds to be reflected on your account within 7-10 business days.
Warm Regards,
Aurelle and Bloom
I also purchased from this site
I also purchased from this site. No shipping details, package showed a month or more later. Also getting scammed $ 29.00 USD monthly! This is obviously happening to everyone that purchased from the Facebook link. Get rid of the stupid charge and be transparent with customers. No one would sign up for this if they knew.
6 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello,
Thank you for taking the time to leave a review. We deeply regret to hear about the disappointment and inconvenience this situation has caused you. Unfortunately, we have been unable to locate your account in our system with the name provided.
To resolve this as quickly as possible, we kindly encourage you to reach out to our team at support@aurelleandbloom.com with any additional details. Our team is fully committed to assisting you with the cancellation of your VIP membership and processing the refund of the charge.
We sincerely apologize for any frustration this may have caused and appreciate your understanding and patience as we work to correct this.
Warm Regards,
Aurelle and Bloom Support
THIS IS A SCAM
I placed an order for pajamas and have been charged $30 a month since. I didn't sign up for a subscription, and when I try to cancel there is no way to do so. In my account it doesn't even show a membership. I've been charged $30 a month since February! I was laid off frm my job and this is so frustrating when i'm trying to cut my expenses. My order was #ANB42016
2 de fevereiro de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Katie,
Thank you for taking the time to leave a review. We're truly sorry to hear about your experience and the frustration this has caused—especially during such a difficult time.
Upon reviewing your order, it appears you placed it using one of our special member-only promotional offers. These offers are exclusively available through our subscription program, which is outlined during checkout. We understand how this may have been unclear, and we sincerely apologize for any confusion caused.
Please rest assured that we’ve gone ahead and cancelled your membership to ensure no further charges occur. Additionally, the refunds of the related charges have been processed and you may expect the funds to be reflected on your account within 7-10 business days.
Your situation is important to us, and we're committed to making this right.
Warm Regards,
Aurelle and Bloom Support
Be Aware
I ordered a Taylor swift piano calendar from this company December 8th 2024. I did not consent to pay for a membership charge of $29.99 a month. The first charge was on Dec 24th. Then 3 $29.99 charges in March- probably to cover being scammed for Jan, Feb, and March! I filled out
their cancellation form Twice. I even submitted my actual order number both times. No response what’s-so-ever! Now on April 30th they scammed me again out of another $29.99 and just 2 days ago- May 1st, they’ve increased the scam by dinging me $34.99! Total of $184.99 lost! What a horrible experience. Wish I never saw that add on Facebook!
3 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Kathy,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm Regards,
Aurelle & Bloom Support
I order PJs last year for Christmas
I order PJs last year for Christmas, never got them and now have paid $29.99 2 times and $34.99 I want all my money back ASAP and never to be charged again
5 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Sarah,
Thank you for leaving a review. We are very sorry for any inconvenience caused to you.
Upon reviewing the tracking details of your Order ANB#10501, it appears that the package was delivered to your shipping address on January 24th. If you have not received the order, we must conclude that the package may have been lost after delivery. Furthermore, we've noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership. Additionally, we have processed a refund for Order ANB#10501 and the membership charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us. We are committed to making this right for you.
Warm Regards,
Aurelle & Bloom Support
I was scammed
I was scammed! I ordered TS pjs for my granddaughter and have been charged $30/mo ever since for membership. Even tho I filled out a form to cancel my membership (that I never signed up for), I continue to be charged monthly. It’s infuriating!
5 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Carolyn,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us. We are committed to making this right for you.
Warm Regards,
Aurelle & Bloom Support
Negative stars
Negative stars. I bought something back in December and since then have been charged 29.99 multiple times each month. I have no idea how to cancel this or contact this BS company. I will be disputing charges on my cc. Such a scam!!!!
3 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Teresa,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our AurelleVIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm Regards,
Aurelle and Bloom Support
Unethical Business
I purchased something once and never consented to subscription fees. The website is inoperable, no receipts or communication are provided.
1 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Catherine,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the any confusion caused.
Upon reviewing your account, we noticed that your order was placed under a VIP promotional offer, which included enrollment in our Aurelle & Bloom VIP Membership. This membership provides exclusive access to special discounts and offers. Details about the membership were outlined during checkout and confirmed in the order confirmation email.
We understand your concerns and have gone ahead to cancel your membership as requested. Additionally, we have processed a full refund for the associated charges. You can expect the funds to reflect in your account within 7-10 business days from the refund date.
If you have any further questions or concerns, please don’t hesitate to reach out to us—we’re here to help.
Warm Regards,
Aurelle & Bloom Support
If there was a zero I would put it…
If there was a zero I would put it down. I’m continuing to get charged and disputed it several time. This company is such a scam
1 de maio de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Kelly,
Thank you for sharing your feedback. We are very sorry for any inconvenience caused.
After reviewing your account, we can confirm that your VIP membership was in fact cancelled, however you were rebilled due to a system error on our side. As per our communication to you from our Support Team, we have refunded the associated charge and removed your credit card details from our payment system to prevent future billing.
We sincerely apologize for the error and for the inconvenience caused. If you require further assistance, please do not hesitate to let us know.
Warm Regards,
Aurelle & Bloom Support
SHUT THIS COMPANY DOWN/LEGAL ACTION
I will continue to give bad review of this scam company. Once again charged the bogus $29.99 membership fee that I have canceled multiple times. Im pursuing legal action for theft against this company...if anyone wants to join. I'm not sure how they have not been shut down. I've contacted the BBB and they are going to assist with the legal action. This is shame, and I don't know how the employees of this company live with themselves.
26 de abril de 2025
Avaliação não solicitada
Resposta da Aurelleandbloom
Hello Thad,
Thank you for sharing your feedback. We are very sorry for any inconvenience caused.
After reviewing your account, we can confirm that your VIP membership was in fact cancelled, however you were rebilled due to a system error on our side. As per our communication to you from our Support Team, we have refunded the associated charge and removed your credit card details from our payment system to prevent future billing.
We sincerely apologize for the error and for the inconvenience caused. If you require further assistance, please do not hesitate to let us know.
Warm Regards,
Aurelle & Bloom Support
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