Autocabprivatehire Avaliações 

I got a taxi through Autocab today and was picked up by Talha. He's a lovely guy, and an excellent driver. He got me to my destination quickly, safely and kept me entertained the whole way with a great conversation. He's a credit to the company!

I am not happy regarding my pre booking ID 22812556 on Wednesday 19th Aug at 13.00 pick up Stoke On Trent railway station to Leek I was quoted £17.00.
The booking was a complete shambles as the taxi was sent to a different entrance of the station and I was at a different entrance as I have never been to this station or Stoke and didn't know they were two entrances surely the driver if there was a problem would have called me so I had to keep calling your office and finally got a taxi after waiting for nearly a half hour.
I then was charged £25.00 for the trip to Leek and another £25.00 back to Stoke train station I find this totally out of order and feel I have been ripped off as I said my quote was £17.00 so the total fare should be £34 not £50 so I would like a refund.
No reply from this company what a joke.     

I’ve used this company since moving to Stoke around 7 years ago and, despite the occasional strange driver, I’ve generally had very few issues. Unfortunately, what happened this past Sunday has completely changed my view of the company.
I got a taxi from The Range back to my home in Smallthorne, carrying an art canvas and some new paints I was excited to try. I placed the canvas in the boot and sat in the back with my bag of paint.
What I find particularly unsettling in hindsight is just how much interest the driver took in my painting and the canvas. Almost as soon as I got into the taxi, he was asking questions about the canvas, what I was painting and repeatedly asking me for tips about painting houses. At the time, I just assumed he was making friendly small talk, as taxi drivers do. Looking back at what happened afterwards, however, the amount of attention he paid to the canvas feels particularly uncanny.
When we arrived at my house, I thanked the driver and told him I was just going to get my shopping and belongings out of the boot. Before I could do so, he suddenly drove off with my canvas still in the boot, taking a sharp turn into one of the small alleyways around Smallthorne.
I have CCTV footage showing the incident, including me trying to flag the driver down.
I immediately contacted the taxi company and explained what had happened. Initially, I was told that the driver was simply going to another job and that the operator would contact him and ask him to return my property. I was told to call back if I hadn’t heard anything within an hour.
After an hour and a half, I called again and had to explain the situation all over again. I was then told that the driver had apparently received a higher-paying job and therefore couldn’t return my property. I was also told that I would be charged £6 to have my own property returned.
To be completely clear, if I had simply forgotten my canvas in the taxi and the driver had returned to the office with it, I would have had absolutely no problem paying the £6 fee. I completely understand that returning forgotten property can take a driver out of their way. But this was not the situation. I hadn’t forgotten my item — I had specifically told the driver I was getting my belongings out of the boot, and he drove away before I had the opportunity to do so.
I found it completely unacceptable that, after this had happened, I was being told the driver had a higher-paying job and couldn’t return my property, while I was expected to pay for it to be brought back. I understand that drivers have other jobs to attend, but surely returning a passenger’s property after leaving their home with it still in the vehicle should take priority.
After going around in circles, I was eventually told I could collect my canvas after 6pm from their Longton office. As someone who doesn’t drive, this wasn’t a realistic solution. It would cost me around £15 each way in a taxi to get there — meaning I would have to pay around £30 to retrieve an item that had been driven away with by one of their drivers.
At this point, I felt I had no choice but to contact the police regarding the matter. I will also be reporting the incident to the relevant local taxi licensing authority and Wolverhampton, as appropriate. Thankfully, because I booked through the app, I have the driver’s name and registration details, as well as CCTV footage of what happened.
After 7 years of using this service, this experience has completely destroyed my trust in the company. I will not be using Autocab again, and my friends and family have also deleted the app.
I’ll update this review if the situation is resolved.

Obvious scammers, booked online for a later time and they called to say they turned up (early) and that we will be charged. They don’t supply a booking ref with the time it was booked for so they clearly set this up to scam ordinary people. Avoid being ripped off and ruining your trip.

Booked a taxi home on the app. Got in with 2 friends and I asked the driver to drop them off on the way back to mine, which I have done countless times before. However this time the driver refused to take us saying that I should have added their destinations when I booked. Like I said I have always booked for home and added destinations when I get in the taxi and this has never been an issue! And the correct fare is taken from my credit card. Both friends live on my route home and it would not have been out of the way at all! After a bit of too and froing I was assured by the driver that I would not be charged. So we ordered another taxi. However this morning I checked the app I have been charged a £3.90 cancellation fee even though I was promised I would not be charged and I DIDN'T CANCEL, THE DRIVER DID! This is basically misuse of my credit card details and nothing short of THEFT. Also, if I had opted to pay cash, they wouldn't have been able to do this so what is the point in using a credit card to pay when they abuse it?

Got completely ripped off by a low life theiving thug wont be using this cowboy firm anymore.

Autocabprivate hirer / magnum taxi are the worst taxi company to deal with. Very unprofessional service they render. I forgot my wallet in one of the taxi. Made several calls to get in touch with the driver. They never got back. One of the operators was shouting at me on the phone. No decorum, bad customer service,just bunch of people put together.
I have also reported one of their drivers who was very unprofessional,no apologies nor feedback from this company. I am done with this company. Uber is more reliable than this set people

Used this taxi company on 26th June 2021 between Stoke train station and Alton Towers. Booked online both ways and they just needed 30 mins notice. £19 each way was very reasonable and the driver arrived early each time, and I received a text saying they were waiting.