I would NOT recommend this gate company…
I would NOT recommend this gate company based on my experience. Several issues arose during and after the installation process that left us dissatisfied.
Motor and Electrical Issues: The motor had multiple problems, and despite initial assurances that the company would handle all electrical work, we had to hire our own electricians to complete parts of the job. A new motor had to be ordered as the first one was non functional.
Functional Problems: The gate frequently malfunctioned, struggling to open and close properly.
Unplanned Charges: We were billed for additional parts that were not part of the original agreement, which felt misleading and unprofessional. This appears to be a common occurrence, I have heard this from other individuals that have used the company.
Payment Dispute: We requested a delay in making the final 20% payment until the gate was fully functional, but this was refused. The company insisted on immediate payment, stating they are "only as a small business", and initiated a debt collection agency.
Installer Behavior: During the installation, multiple neighbors complained about the character and behavior of the installation staff. While the engineers were professional, the conduct of the installers was disappointing and unbefitting of a company charging premium rates.
Given the high cost, we expected a smooth and professional experience, which this company failed to deliver. I recommend seeking an alternative provider to avoid similar frustrations. Very disappointing, do not recommend.
Resposta da Autogate Services
Dear Mr Singh
Thank you for taking the time to share your feedback that you also detailed on Google ratings. As expressed previously, we regret that your experience with us did not meet your expectations and would like to address the points raised.
Firstly, we acknowledge there were issues with some components, including the motor, during your installation. While these challenges were unforeseen, we acted promptly to replace and resolve them at no additional cost to you. We apologise for any inconvenience this caused during the process.
Regarding the electrical work and intercom part, there was some confusion over responsibilities with your electrician/builder. Once this was clarified, we ensured you were not charged for that part of the project.
Having followed up on outstanding payments, we were grateful to receive confirmation from you that the delay was an oversight, and we appreciated you taking action to resolve this.
The majority of our customers rate our teams and our service as "Excellent" or "World Class" on our customer satisfaction survey, so we were surprised and disappointed to hear of any behaviour during the installation that did not reflect our company’s values, although this was not raised with us at the time. However, all feedback is valuable and we have shared your comments with our team to ensure they are used as an important training point to uphold our high standards.
We understand your expectations were quite rightly for a flawless experience and are sorry that we fell short in some areas. We are committed to improving and learning from this situation to ensure smoother processes for future clients.
Thank you again for your feedback.