Autoplicity Avaliações 

I paid Autoplicity an additional $21.43 for 2-day shipping because this was not a casual purchase. I urgently needed an A/C part for my car during a heat wave, and I had a 3-month-old baby who would be riding in that vehicle.

Because the part did not arrive within the expedited timeframe I paid for, my family was effectively stuck at home for about an additional week because I was not comfortable putting my infant in a hot car without properly functioning air conditioning.

That is why I paid extra for expedited shipping in the first place.

I contacted Autoplicity and explained the issue. On August 19, I was told that the additional shipping charge had been refunded and that I should receive it within 3–5 business days.

The refund never arrived.

I followed up again and asked for the date the refund was supposedly processed, a transaction or refund reference number, and for the matter to be escalated to a supervisor or manager. I also asked them to address the overall handling of the order and the inconvenience this caused.

They did not respond.

At that point, this stopped being just a shipping problem. Autoplicity charged me extra for expedited service, failed to provide that service when timing genuinely mattered, told me a refund had been issued, failed to provide the refund, and then ignored my attempts to get a clear explanation.

The most frustrating part is that this entire situation was preventable. If a company accepts payment for expedited shipping, especially when a customer is relying on that service for something time-sensitive, there should be accountability when that service is not provided.

Instead, I spent additional time chasing down a refund that Autoplicity had already acknowledged I was owed, while dealing with the consequences of not having a usable air-conditioned vehicle during a heat wave with an infant at home.

The $21.43 is not even the main issue anymore. The bigger issue is the complete lack of urgency, accountability, follow-through, and basic customer service.

I gave Autoplicity multiple opportunities to resolve a straightforward problem. They failed to do so.

Based on my experience, I would not trust this company with a time sensitive order, and I would not purchase from them again.

Ordered a part and received the wrong one, not even close to what the picture showed. Contacted customer service and received a case to return it, 5 days later chatted with Joram Andilab, sent an email which I replied to with pictures. 6 days later, no RMA and no response from Autoplicity. Charged back purchase on charge card.

If I could give no stars I would. I have ordered from these folks twice and both times I have had major issues. This last time was the final straw. Purchased 4 6.5 JBL speakers for golf carts that I build. I was sent two of the 4 speakers and then told the other two could not be shipped and never receive a clear reason why. I had already installed the two received in a customers cart and they had already picked up the cart. I said no big deal, just send me back the money for the two speakers. They would not do it. Said I needed to send back all 4 speakers which I replied I cannot do since the cart has left the building. They would not provide a refund for the two speakers. Fortunately for me, based on my first experience, I went through Affirm for the payment. I was able to get Affirm to stop the payments for the two speakers not received so that was great. No way in any world would I use Autoplicity for anything. Nothing. Nada. These people are not on the up and up.

phone calls go nowhere, they dont want to deal with anyone so they force you to use the website. unfortunately for them they have two separate products with the same part number but items are different and no photos to tell customers which one is which . so because they are too stupid to keep a nice website, i took my $300 somewhere else.

They are a total scam. Never try to return. They are very dishonest. Took a month to get a refund 80.00 less than it should be. Also to not order from THMotorsports. They are running the scam together.

Claims they issued a $303 refund to Amazon for the parts they verified they received back but can’t provide any proof to Amazon nor me so the refund can actually be processed.

Most likely never submitted the refund to Amazon. Amazon can not find a record of the refund either. Do not trust this company for Warranties. Pursuing litigation through California state attorney for withholding funds.

I called their Customer Service number during their posted business hours two days in a row and both times i got a voice saying they are closed. VERY frustrating!!

BEWARE, AVOID AUTOPLICITY.COM!!!

I was in a time crunch when I ordered a pair of trailer brake-hubs for my travel trailer, I should have researched the vendor, lots of bad press out there on this company. Hard $124 lessen learned. When I received them one has a quarter size chip broken out of the rim of the drum(from colliding with the other brake-hub), a crushed outer bearing, and a bent up grease seal. These two brake-hubs (approximately 20lbs each) were stacked directly on top of each other with no rigid separator and minimal shredded cardboard added around the edges. Very poor packaging/boxing. The other brake-hub appears marked up but ok. I am suspicious of unseen stress/damage, probably unsafe. I found another supplier for brake-hubs so I could make my trip departure date. All attempts to contact Autoplicity customer service through email, phone, and website chat/text, have failed.

I am amazed that Sean McWherter, the CEO and co-founder of this company, allows his company to be run this way. MAKES NO SENSE. I cannot imagine this company being around much longer when you treat customers this way.

BEWARE, AVOID AUTOPLICITY.COM!!!

Been a month still has not shipped my order
Straight stealing from customers horrible company and website

Ridiculous. If you love sitting on hold or talking to chat bots and waiting for a live person for 15 - 20 - 30 minutes, you will love this place. The price they finally quoted was ridiculous. Can get them locally for less.

I placed an order with Autoplicity for 4 items, but when the package arrived, only 1 item was inside. There was no packing slip included. The shipping label directly on the box explicitly stated a package quantity of 1, proving that Autoplicity only packed a single item and never handed the remaining 3 items to the carrier.

When I reached out to customer service regarding the missing parts, they ignored my initial inquiry. After filing a dispute with my credit card company, Autoplicity sent a generic, automated template blaming the shipping carrier for "lost or stolen" packages and refusing to help unless I had purchased their add-on "shipping insurance."

Carriers can't deliver items the merchant never gave them. Refusing to take responsibility for clear warehouse packing shortages and hiding behind boilerplate lost-package excuses is completely unacceptable. Avoid this vendor—if your order has a shortage, you will likely have to file a credit card chargeback to get your money back.

Don't order from them can't get a part returned. Have emailed them multiple times and have gotten no response.

Purchased a dometic penguin ii ac for 1600.00. Unit arrived as new and appeared to be new old stock as this model has been discontinued. Had unit installed and it lasted 15 mins. Contacted customer service who instructed I have to go through dometic warranty and refused to accept defective unit back or replace. Customer service will not return mt calls or answer emails.

Attn: All, never, never, never purchase anything from autoplicity!!!

Received parts but items were missing. Called several times with no answer even during “Supposed business hours”. Also emailed 3 times with no response. Will not do business again with them. Will not recommend to anyone. Very disappointed!

STAY AWAY THESE PEOPLE SHOULD BE SHUT DOWN,QUICK TO SELL YOU A PRODUCT,BUT WHEN IT HAS A ISSUE THEY WILL TRY EVERYTHING NOT TO GIVE MONEY BACK,YOU SELL THE PRODUCT YOU STAND BEHIND IT,PERIOD,A BUNCH OF RIP OFF ARTISTS,STAY AWAY

I'll amend this if they fix it. If I have to dispute with my CC, it stays up.

I was sent disc brake pads instead of the Bosch PS856BM 12V Max Brushless 1/4 in. Hex Impact Driver Bare Tool that I ordered.

I have sent my request, but I'll likely have to dispute this with the CC based on the feedback on Trustpilot and other sites.

I ordered 3 marine fuel waterseperators from them and received 6 engine valves that fit god knows what? I recieved them on a Thursday afternoon and tried to contact them. After 3hrs on hold the automated message said they were closed. I tried again Friday morning and stayed on hold for another 2hrs. I immediately contacted my bank to dispute the transaction. I sent the several emails and finally recieved a RMA authorization and return label. I emailed the last Tuesday and told them I wasn't interested in a refund, just please send my the correct parts that I ordered. That's where I stand thus far. I would recommend dealing with them on anything no matter how good their prices look.

These people are crooks. They sent one third of the product I ordered which was clearly labeled as a 3 pack on the product description. Did not respond to several emails requesting a resolution, but seemed helpful when I initiated an online chat and requested a return. After submitting a return request within the 30 day window, they seem to have disabled the chat function, and now the order status page shows that the product is ineligible for a return. Do not believe the prices; too good to be true.

Returned an unopened item, received less a 60% refund, due to 200+ dollars in restocking and other minimal bs fees. No response via emails. Stay clear and don't let their lower price fool you like it did me.

We received 2 of a high priced RV refrigerator by accident and refused delivery of the second one. The "restocking fee" was almost $600 on a $1200 item. Might want to rethink dealing with this company.