Recommended by my dealer Ancaster Nissan South Croydon. Great insurance for the little things like minor scratches and damage to alloys etc. And the big things like GAP Insurance. Have taken ot th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Bought a new car via Richmond recently and they were great. We dealt with Kelly who was always on hand and available (even emailed whilst not in work) to answer any questions we had, no matter how sm... Ver mais
A empresa respondeu
Decided to shop around for a new car but unfortunately couldn't even get parked at most car sales garages! Decided we would try JCB cupra Crawley and we weren't disappointed. No pushy saleman and no... Ver mais
A empresa respondeu
The app is very simple to use and although I hadn’t submitted a claim for a couple of years it remembered all my details. The email code to log in took a while to come but I guess that’s not the... Ver mais
A empresa respondeu
Detalhes da empresa
- Seguradora de Automóvel
- Corretora de seguros
- Corretor de seguros
- Companhia de seguros
- Serviço financeiro não-bancário
Escrito pela empresa
At AutoProtect, our Customer Care team is dedicated to the principles of Treating Customers Fairly and Consumer Duty. We always aim to provide our customers with a positive experience and a remarkable journey. Our award-winning AutoProtect App provides a customer journey that supports our policyholders with simple and easy to use claims and product administration capability that removes the friction from what can be a stressful time in their lives.
Escrito pela empresa
Excellent Customer Service
"Very professional and helpful staff - could not be more satisfied with the whole experience."
Irina via Trustpilot
Informações de contato
Warwick House, CM19 5DY, Harlow, Reino Unido
- 01279 456 500
- sales@autoprotect.co.uk
- autoprotect.co.uk
4,6
Excelente
25 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Phone response (a few minutes) and…
Phone response (a few minutes) and waiting time for the rescue vehicle (30 minutes) were excellent. Mechanic was very helpful.
20 de março de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Operative was very pleasant and did a…
Operative was very pleasant and did a good job. Left my drive just as he found it when he was finished.
20 de março de 2026
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear the operative was pleasant, did a good job, and left your drive tidy.
Kind regards
Billy
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear you received very good service.
Kind regards
Billy
Simple process to make a claim
Simple process to make a claim
24 de março de 2026
Avaliação não solicitada
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear you found the process to make a claim simple.
Kind regards
Billy
Looks great and cleaning is easy
20 de março de 2026
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear your car looks great and is easy to keep clean.
Kind regards
Billy
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear you were impressed with the response.
Kind regards
Billy
Excellent repair…
Excellent repair to a scratched front corner of the car. Looks like new.
17 de março de 2026
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear the repair to your car’s front corner was excellent and looks like new.
Kind regards
Billy
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear you found the service quick with excellent workmanship.
Kind regards
Billy
Excellent software easy to use.
24 de março de 2026
Avaliação não solicitada
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear you found the software excellent and easy to use.
Kind regards
Billy
Man was very nice helpful polite and…
Man was very nice helpful polite and done a good job
12 de março de 2026
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear the man was nice, helpful, polite, and did a good job.
Kind regards
Billy
George At Omoda Swindon explained…
George At Omoda Swindon explained everything in a manner which made it easy to understand. Sometimes, signing finance forms can be a bit daunting not clear as to what you are signing up to. However, this was no bother at all, and I understand fully the commitment entered into. Thank you George
22 de março de 2026
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear George at Omoda Swindon explained everything clearly and made signing the finance forms straightforward and easy to understand.
Kind regards
Billy
Staff are polite friendly and…
Staff are polite friendly and professional, they did the best they could to help me.
Great customer experience
Even supporting when I had problems with online documents
19 de março de 2026
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear our staff were polite, friendly, and professional, providing support even with online document issues for a great customer experience.
Kind regards
Billy
E-mail code requirement is awkward.
It's tricky to obtain the code via e-mail and then go back into the app to apply it - maybe just have another ID requirement, e.g. date of birth.
It would be good to know that two photos are required before starting the process.
23 de março de 2026
Avaliação não solicitada
I found the policy great value and I…
I found the policy great value and I now have peace of mind I’m covered
22 de março de 2026
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear you found the policy good value and that it gives you peace of mind.
Kind regards
Billy
How do you expect me to rate a product…
How do you expect me to rate a product that I have purchased but have never used and hope I never do. The test of your service is if/when I need to engage with you.
18 de março de 2026
Sam the operative was excellent
Sam the operative was excellent. He arrived when he said he would, explained what he would be doing and was pleasant and professional
17 de março de 2026
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear Sam was punctual, professional, and provided clear explanations throughout the service.
Kind regards
Billy
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear you found the company quick and helpful.
Kind regards
Billy
Lovely team
The team and lovely and efficient and the service is simple
11 de dezembro de 2025
Avaliação não solicitada
Resposta de AutoProtect
Hi,
Thanks for your feedback, it’s great to hear you found the team helpful and efficient, with a simple service.
Kind regards
Billy
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