I’ve been using the Avalla K-45 for around three years now, and I can honestly say the quality has been excellent. It still works properly, heats consistently, and has been very reliable in day-... Ver mais
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Veja o que dizem as avaliações
I contacted the company by email after my Avalla dehumidifier stopped collecting water after over two years. Claire Dollery got back to me almost immediately, ran through some questions, th... Ver mais
Fuyez cette marque et le produit AVALLA T-30 !!!! Après 2 utilisations les pignons sont déjà totalement morts. Normal ils sont en plastique, qualité déplorable !!! J'appelle le fabriquant qui me dem... Ver mais
A empresa respondeu
Delivery was really fast unfortunately the spinning discs on the mop stopped working after using for about Five minutes. I emailed customer service with a video of the fault,it was a Friday evening so... Ver mais
Detalhes da empresa
Escrito pela empresa
With over 100 years of expertise, our mission is to facilitate better living through practical solutions for the home. Our air quality range focuses on improving the air we breathe, protecting you from harmful pollutants and issues such as damp. Our home life range offers practical and affordable vacuums and steam mops, focussed on healthier living, whilst our love food range is all about experience and cost saving. We care about our planet which is why we plant one tree for every purchase and are committed to a carbon neutral future.
Informações de contato
Avalla Ltd, Draper Tools, SO53 1YF, Eastleigh, Reino Unido
- support@avalla.com
- avalla.com
Respondeu a 68% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Recommend, good quality
I’ve been using the Avalla K-45 for around three years now, and I can honestly say the quality has been excellent. It still works properly, heats consistently, and has been very reliable in day-to-day use.
For a couple, the 4.5L capacity is more than enough for regular meals, whether we’re making rice, soup, stew or beans. I also really like how easy it is to use, with clear settings, useful preset programmes, and handy features like delay start and keep warm.
What impressed me most is how well it has held up over time. After three years of use, it still feels dependable and practical, which says a lot about the build quality. It’s a great kitchen appliance for anyone who wants something convenient, and the right size for everyday cooking.
Very happy with it overall and would definitely recommend it.
Excellent product and brilliant customer service…
Excellent product and brilliant customer service from Claire when I had a query some time after purchase. Would definitely recommend.
Fantastic customer service!!
I contacted the company by email after my Avalla dehumidifier stopped collecting water after over two years.
Claire Dollery got back to me almost immediately, ran through some questions, then sent me a returns form.
I packaged the unit up, and it was collected from my home on the date and time arranged with Claire.
Just over a week later, I received a brand new unit!!
I cannot praise Claire, or this company, enough for their fantastic customer service. If only other companies were half as good as these great people!!
Thank you so much.
Really good all round
Arrived on time portable air conditioner works perfectly have had several other makes of air conditioner this is by far the quietest all good avalla s80
Outstanding customer service
Claire went above and beyond 100% customer service, sourcing a part for my dehumidifier. I would definitely recommend this company.
Bought the mop some time ago - Great performance
Bought the mop some time ago, but it is still working like the first day I purchased it. It is lightweight and very flexible, getting to the hard-to-reach places.
Based on the performance of their mod, I would definitely buy another product from Avalla.
Fabulous customer service Delivery was really fast unfortunately…
Delivery was really fast unfortunately the spinning discs on the mop stopped working after using for about Five minutes. I emailed customer service with a video of the fault,it was a Friday evening so I didn't expect a reply until Monday when Claire answered, she was very helpful and by 9am on the Tuesday I had a new machine I didn't even have to return the faulty one.New one working well and cleans beautifully
Superb customer service
I purchased a steam mop from Avalla and was delighted with it. Unfortunately, after eight months it would not work. As the item had a two year warranty I used the contact form to inform the company of this issue. This was dealt with promptly by customer agent Claire Dollery, Claire was efficient, professional, friendly and arranged for a new steam mop to be delivered. I could not have asked for more from the company and agent Claire.
Rubbish courier
I don’t suppose that it’s the company’s fault but the courier that they used was rubbish,TNT.
The major saving grace was that Claire was an absolute superstar in getting things sorted.
Thank you Claire 🙌🏻🥇
Avalla is great
Avalla is great, i have already other avalla products and I'm very satisfied with the brand,i will shop always there and i would recommend avalla to anyone
Sam went out of his way.
Sam went out of his way to sauce and supply a handle for my steam mop, and shipped it to us very quickly.
Sent a used item, resolved quickly.
I received a steam mop originally that came used and clearly was meant to be a return. I got in contact with customer service and the issue was rectified quickly and a new one was shipped out and received the next day. The steam mop is excellent and I’m happy the mistake could be resolved without hassle.
I purchased the Avalla R4200
I purchased the Avalla R4200, wow I’m well impressed with it, it’s great how it changes colour and fan speed when it catches changes in the air.. The air feels so much better clean and fresh even my friends commented on how good it feels 😃 it’s doing a great job with the dust in my house too.. I will be purchasing another machine for my bedroom soon.. The company kept me updated with delivery, I received the item within 48hrs. 5 BIG FAT STARS FROM ME.. TY
Brilliant Steamer
Ordered one day. At my house the next.
The steamer is fantastic! Great value for money too. I am like a child with a new toy.
No more smelly mops for me 😂
Excellent products
Excellent products, great value for money and super fast delivery!
Attention
Attention, la société est en liquidation et ne renouvelle pas les stocks.. donc impossible d'obtenir des consommables et encore moins de la pièce de rechange...
Dommage les produits avaient l'air bien.
À la vue de votre réponse, content de savoir que votre entreprise se porte bien et que vous négligez juste les clients de l'étranger qui vous ont fait confiance....

Resposta de Avalla
The Delivery was very bad
The Delivery was very bad. Otherwise I would have given 5stars. However I don't think bad delivery is the fault of Avalla. That's down to TNT! The product when I finally received it is very good. Beautifully designed, very stylish and whisper quiet. My Home smells much fresher and it was a pleasure to come Home after suffering awful smells from a Neighbour's Apartment.
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