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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Brilliant products and the BEST customer service I have every received! I'm new to this range so only recently sampled a selection of the products available, but truly impressed and would highly rec... Ver mais

Avaliado com 5 de um total de 5 estrelas

I must say the Advent Calendar is a good buy with full-sized items and only at £99. Their Support Team, Muhammad is very helpful and responsive. Whenever I have an issue, he promptly repli... Ver mais

Avaliado com 2 de um total de 5 estrelas

Ordered the rose lip exfoliator for Mother’s Day and it arrived promptly but when opened by my mother, was found to only contain half the product as usual. Tube was full of air bubbles with barely any... Ver mais

Avaliado com 1 de um total de 5 estrelas

Contacted me by email without consent. Never heard of them, never contacted them before. Now spamming me by email.

A empresa respondeu

Detalhes da empresa

  1. Beleza e bem-estar

Escrito pela empresa

Avant is a London-based cruelty-free skincare brand that fuses natural ingredients with innovative science to create high-performance beauty products aimed at enhancing skin health and radiance.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

29 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 75% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Contacted me by email without consent

Contacted me by email without consent. Never heard of them, never contacted them before. Now spamming me by email.

9 de abril de 2026
Avaliação não solicitada
logotipo da Avant Skincare

Resposta da Avant Skincare

Thank you for your feedback – we take consent and data privacy very seriously.

We would never intentionally contact anyone without permission. It’s possible your details were submitted via one of our sign-up forms or previous interactions, and we are reviewing this as a priority to understand what may have happened.

We have ensured your details are no longer included in our communications.

If you would be open to discussing this further, we would welcome the opportunity to review this with you. Please feel free to contact our customer care team at customerservice@avant-skincare.com, and we will be happy to assist you.

Avaliado com 1 de um total de 5 estrelas

Overpriced and seems to be used to make subscription boxes seem like much better value

I've received a variety of Avant skincare products in subscription boxes. My experience is that the price is not reflected in the overall quality. If you're going to say that 15ml of cream is worth £100, then I want to be able to see why. Nothing about Avant skincare seems luxury at all. Avant is vastly over priced. It seems to me that Avant skincare is almost entirely used to inflate the perceived value of subscription boxes.

25 de dezembro de 2025
Avaliação não solicitada
logotipo da Avant Skincare

Resposta da Avant Skincare

Thank you for taking the time to share your feedback, Caroline. We’re sorry to hear that your experience did not meet your expectations.

At Avant, our products are ingredient-focused, developed to precise standards, and dermatologist-approved, with an emphasis on results-driven, high-performance formulations.

Like many premium brands, we occasionally partner with select subscription services to introduce our range to a wider audience. The products included are curated for discovery and offered as part of an exclusive promotion, while maintaining the same formulation integrity and quality standards across our entire range.

We recognise that experiences can vary, and we take all feedback on board. If you would be open to sharing more about the specific cream you tried, your skin type, and your routine, we would welcome the opportunity to better understand your experience.

Please feel free to reach out to our customer care team at customerservice@avant-skincare.com, and we would be happy to assist you directly.

Avaliado com 5 de um total de 5 estrelas

Delighted to discover this brand after being restricted for so long

I’ve had to stick with the one brand of skincare for many years now. I have rosacea. Came across this brand and I have to say the products I’ve tried so far are amazing! The customer advice regarding product queries is amazing which is such a help when trying new skincare! So far so good. I love their eye pads for sensitive skin. The rosacea mask is also really lovely and feels very healing. I’m gradually trying more products. Really pleased so far.

1 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Much ado about nothing

Avant Skincare looks luxury, but if they spent more on the actual products than the packaging everyone would benefit. A moisterizer that leaves your skin dry after only two hours isn't doing a particularly good job - especially when compared to brands that use similar ingredients, but with a much more effective formula and then only ask for a third of the price or even less.

Don't be fooled by shiny boxes. ;)

9 de dezembro de 2025
Avaliação não solicitada
logotipo da Avant Skincare

Resposta da Avant Skincare

Thank you for taking the time to share your feedback. We're genuinely sorry to hear that the moisturiser didn’t deliver the results you expected. Our aim is always to create high-performance, clinically proven formulas that provide long-lasting hydration and visible benefits, and we regret that this wasn’t your experience.

We’d appreciate the opportunity to look into this further and understand more about the product you used, your skin type, and your routine, as this will help us support you and continually refine our formulations.

Please reach out to our customer care team at customerservice@avant-skincare.com so we can assist you directly. We value your feedback and are committed to ensuring you have a positive experience with Avant.

Avaliado com 5 de um total de 5 estrelas

Try it you will not be disappointed

Try it you will not be disappointed
Skincare worth the price tag. Reoccurring purchases made, and you can tell the difference after 1 night. Customer service amazing and packaging is super luxurious.

13 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant products and the BEST…

Brilliant products and the BEST customer service I have every received!
I'm new to this range so only recently sampled a selection of the products available, but truly impressed and would highly recommend.
From a customer service view point Muhammad is a true legend and a first class example the everyone should follow. Faultless!

14 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing experience!!!

Ok. So UPS seriously dropped the ball on my delivery. My Advent calendar sat in customs for over 3 weeks. The tracking said it had cleared but there was some paperwork that was missing. I contacted Avant and they got on top of the situation. The next thing I knew, I got a shipping notice from DHL and had my calendar within a week! Thank you Avant!

Now about the products! I have been using them for less than a week and already see a major difference in my skin! I can't believe how soft it is! The serum smells so good! It's not a really thick serum. Very thin, but it's perfect for my skin! The only thing I haven't used yet is the micellar water. I have lash extensions so I can't use it near my eyes. And my skin is so much better, that I haven't put on makeup, except some liner and shadow.

I don't look my age, but my skin is so much better I look even younger!

7 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

servicio postventa

he recibido una atencion maravillosa del servicio postventa, concretamente del Sr. Muhammad.

26 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good customer service and products

I must say the Advent Calendar is a good buy with full-sized items and only at £99.

Their Support Team, Muhammad is very helpful and responsive.

Whenever I have an issue, he promptly replies me in detail.

I really appreciate such good service!

6 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I couldn’t believe all the criticisms

I couldn’t believe all the criticisms. I got some Avant moisturiser in a very high end beauty advent calendar. It’s the best I’ve ever had. I’ve bought loads of their products since but never paid full, are often decent offers. I’ve just ordered their beauty advent calendar, it’s only £99. Since I’ve been using their products people have commented on how lovely my skin looked and one said I couldn’t possibly be 50. I told her I wasn’t. I’m 73 in 4 weeks 😹😹😹

3 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Lightweight and deeply hydrating!

Lightweight and deeply hydrating!
The Avant Advanced Bio Ultra-Fine Texture Day Moisturiser absorbs quickly, leaves my skin soft and smooth, and gives a healthy glow without feeling heavy. A little goes a long way—definitely a new staple in my skincare routine!

19 de maio de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant Product

I came across this brand using a beauty box subscription and was really impressed with the product. Love that it is cruelty free and effective on my eye area. Mid 40’s, looking to reduce signs of aging. Purchased one of the eye creams, had a slight error with the item but resolved quickly by Muhhamed. My experience is a great product and really helpful customer service. Thank you.

21 de março de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shocking for the price of the products

I have ordered a cream asking explanation why the same cream in two different packages got different ingredient duo moisturiser normal package and travel package. They reassured me that the ingredients are the same. I have just received the order, with a totally different cream. Same name but with a full list of ingredient that are not present in the one I wanted.

15 de novembro de 2024
Avaliação não solicitada

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