This was my 2nd e-bike after the motor on my first one (not an Aventon) failed after 4 years and no replacement was available. My 2 year old Aventon Pace 500 ran well until the motor failed at about 2... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
This was my 2nd e-bike after the motor on my first one (not an Aventon) failed after 4 years and no replacement was available. My 2 year old Aventon Pace 500 ran well until the motor failed at about 2... Ver mais
A empresa respondeu
The Pace 4 is a great product. Integration of all the various components and technologies is stellar. I rode 26 miles on the tobacco heritage trail in eco mode last week and 27 miles on the capital t... Ver mais
Ive heard horror stories about customer service in other Ebike companies. Im so glad I went with Aventon for my 1st ebike. Had a minor concern when I received my bike. Within one day I recieved a resp... Ver mais
A empresa respondeu
I was struggling with some of the new tech on my new Aventure.3 different from the Aventure.2 I’ve ridden the last 3 years. Cody was very patient with me and coached me thru multiple challenges. His r... Ver mais
A empresa respondeu
Ride more. Be happy. There is an undeniable joy in motion. We whole heartedly believe that every ride is an opportunity for our customers to change the way they experience the world.
3040 Saturn St Suite 202, 92821, Brea, Estados Unidos
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The Pace 4 is a great product. Integration of all the various components and technologies is stellar. I rode 26 miles on the tobacco heritage trail in eco mode last week and 27 miles on the capital trail in sport mode yesterday. I wasn’t sure if I would like the handlebars, but after trying - they are very comfortable. The Pace 4 is exactly what I was looking for and exceeds my every expectation. I’m really pleased with it. Thanks offering it.
We bought the Pace 4 that came with the fenders and rack at no extra charge. They were shipped very quickly. Assembly was not a problem. We were also pleasantly surprised to have the swept back handlebars come with the bikes as that was the style we really wanted because if we have too much forward lean our hands go tingly. So far, the quality of the bikes seems fantastic. We now bike most evenings after supper and are thoroughly enjoying biking again!
Aventon Support is second to none! Super helpful, attentive, responsive. So glad I went with Aventon!
1) I bought two mirrors after not reading the fine print. They do not fit.
2) I purchased a water-bottle holder; the bottom of the two screws won't go back in -- the threads are stripped on the bike.
Bike was delivered 23 hours after ordering it. It was impeccably packed and functions as advertized.
Got the Level 4 ADV. The bike is surprisingly easy to ride even in manual mode. This gives me the work out that I needed but able to use the power mode if needed to climb. Easy to put together and overall very happy with the purchase.
Aventon customer support responded quickly and shipped my broken part out immediately with instructions on how to return the broken part.
My buying experience at Aventon was excellent, they shipped my item quickly and it arrived in good condition.

Resposta de Aventon Bikes
The bike was exactly as described and I enjoyed assembling it. It rides wonderfully and has plenty of power. The app is very usable.

Resposta de Aventon Bikes
I had a warranty issue with a battery and Aventon replaced it promptly and at no cost. My interaction with customer service was very good!

Resposta de Aventon Bikes
The puchase experience was good and the assembly of the bike was explained well. The packaging was great and the bike arrived in perfect condition.

Resposta de Aventon Bikes
The level 4E bike was everything I was hoping for in a commuter bike. The auto setting is great for the most part. Sometimes I have to still switch gears, but no biggie. As for the customer service, I have not had to use it much, but I can tell you the bike came within three days of ordering it, which was amazing in itself. Looking forward to many miles on this beautiful bike.

Resposta de Aventon Bikes
Battery charger died, replaced under warranty quickly no questions asked. And done quickly.

Resposta de Aventon Bikes
Always great customer service and if they make a mistake they are quick to make it right for u

Resposta de Aventon Bikes
I wish I was able to speak with a live person to see if I could order just the rear fender. I had to purchase both front and back.

Resposta de Aventon Bikes
Great Service!
Had a part malfunction on my bike and was sent a replacement within the hour! Couldn't recommend Aventon enough.

Resposta de Aventon Bikes
The bike came easy to assemble, great customer service. Really enjoying my rides with my daughter.

Resposta de Aventon Bikes
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.