Avis Car Rental Avaliações 

Des prélèvements inexpliqués, aucun remboursement et surtout aucune réponse malgré mes nombreuses réclamations. Nous avons déjà payé 598,53 € à Auto Europe, puis 262 CAD supplémentaires, sans compter les autres sommes prélevées. Et maintenant, ils se permettent encore de prélever 60 CAD alors que le litige n’est toujours pas réglé !

Le contrat Avis indique pourtant un solde dû de 0 CAD. À ce jour, toujours aucune explication claire ni aucun remboursement. C’est inadmissible de devoir courir après son argent et de n’obtenir aucun retour du service client.

Un manque total de transparence et de sérieux. Je déconseille fortement cette expérience. Nous ne comptons pas en rester là tant que chaque prélèvement n’aura pas été justifié et que les sommes indûment facturées n’auront pas été remboursées.

Dopo quasi 2 mesi dalla restituzione dell'auto noleggiata con AVIS attraverso Discovercars all'Aeroporto di Montreal come da contratto sottoscritto non abbiamo ancora ricevuto la fattura da parte di AVIS nella quella dovrebbero essere riportate le motivazioni del maggior addebito di c.a 40 € effettuato per il noleggio fatto. 

Al ritiro dell’auto abbiamo dovuto attendere oltre 3 ore per il ritiro dell’auto nonostante avessimo comunicato preventivamente sia l’orario di ritiro sia il numero dell’operativo del volo con cui siamo atterrati a Montreal.

Alessandro

I had a very disappointing experience with this rental company at YOW. The customer service was poor from the Lead and the communication was unprofessional and discrimination from manager, and my concerns were not handled properly. The overall experience was frustrating and far below my expectations. I would not recommend this company to anyone looking for a reliable and professional rental service.

When picking up our already paid for rental car at AVIS Bloor St. Toronto office, we encountered a problem when AVIS were making a deposit reservation on our Mastercard.

The problem was that the Mastercard was a "dual card" that holds both a credit and a debit card on the same physical card. The car had already been paid for with the credit part of the Mastercard, but regardless AVIS saw the card as a debet card because it also contained a debet Mastercard. And AVIS corporate policy dictates that if so the card cannot be used for deposit reservations.

We really tried to explain how the card worked to the AVIS office people but with no result and eventually we had to cancel our reservation.

I'm very disappointed that AVIS allows for using the credit card part for paying for the car rental and then not for the deposit(!) Why don't they alert customers about that when renting the car?

So we had to get a car from another rental company that could handle the Dual Mastercard, which turned out to be a problem since they all were fully booked.

But AVIS employee Esayas Tewodros had seen the bad situation that we were in and offered to help us by using his contacts at the next door Hertz office to provide us with the next available car that was returned. And luckily that happened within an hour.

I give this review two stars; one for AVIS for refunding the money without any hassle (we got one of the men in the office to call their department for this), and one star for Esayas Tewodros' outstanding customer service when we really needed help.

Don't rent a car with AVIS Canada, I did get Unexpected Charges up to 280 CAN$ (justified as Non-pkg items (non-package items!!!)) when the vehicle was returned undamaged, at the time agreed in the contract, and with a full tank of fuel.

Smooth trip, but be sure to double-check your local charges at the desk!

I recently completed a 16-day rental from Calgary Airport to Vancouver, and overall the vehicle (VW Tiguan) and the drop-off process were excellent. However, I want to share a tip for future travelers to ensure they don't get a surprise on their final bill.

We had prepaid our rental via a third party and were expecting a local fee of roughly $300 CAD (the one-way drop-off fee). When we arrived, the agent was very friendly, but she moved very quickly through the check-in process. In the hustle, she was very fast to add the ‘Gas Service Option’ (pre-paying for a full tank of fuel) as a convenience. Because the numbers weren't fully broken down at that moment, it ended up costing us an extra $111 CAD (£60) for fuel we didn't fully use.

Additionally, we added a brother as an extra driver. While we expected a fee, it wasn’t made clear how much this would jump the final bill when combined with the fuel and local taxes. We ended up paying nearly £115 ($200 CAD) more than we had budgeted for the trip.

Advice to others: Know your numbers before you agree to anything at the counter. Even if the agent is friendly and fast, take a minute to look at the 'Net Charges' on the screen. Unless you really need the convenience, I would recommend declining the pre-paid fuel option and filling it yourself before return. Overall a great trip, just wish there had been a bit more transparency regarding the optional add-ons at the start!

1.1%...NEVER AGAIN…!!!

I had a recent reservation with this AVIS location, and things went from bad to worse…in a hurry…!

I arrived at this location on September 11th at 5:30 P.M. and everything was as it had been in the past, as I had rented at this location before and was served by the same 50+ female AVIS employee.

She was unable to process the $750.00 hold on my credit card, as I was short by $8.36…and in a brief call to my credit card provider, it was determined that apart from the annual fee, unauthorized charges had been posted to my account.

This rental was for a funeral the next day in the GTA for a member of Darlene’s close family. I gave those exact circumstances to the 50+ female AVIS employee, but there was no empathy shown whatsoever…! I said it again in front her and another awaiting customer, but again, she was oblivious to our situation. No caring. No feeling. Could not give a S**T…!

I also offered to provide $300 in cash as further security, but AVIS does not accept cash…!

I asked, and asked again, but no flexibility, whatsoever…!

I walked out…and in reaching out to Darlene, she had called the location and spoke to the same 50+ female AVIS employee, in which she reiterated the scenario, but as she was crying on the phone, the 50+ female AVIS employee hung up on her.

1. A certain degree of flexibility must be allowed, especially with a shortfall of C$8.36
2. No emotion or empathy was shown by the employee, which should be documented on her employee record
3. I incurred C$41.92 using UBER getting to and from the AVIS location.
4. All of this occurred within thirty (30) minutes of the closing time of this location, and no other options were available to us

As a frequent renter and a senior management executive in the travel industry, with over 40+ years of experience and global connectivity, I reached out to the Canadian head office of AVIS and was connected with the newly appointed Regional Manager, Global Partnerships, who has been in the role for only one month, but after that telephone call, and subsequent email in which I detailed all of what we endured, she replied with a very “formal” or “canned” response.

“I apologize on behalf of Avis Budget Group that this interaction fell short of the empathy and understanding we strive to deliver to every customer. We understand how frustrating this situation must have been, and we regret that we could not make the process easier for you.

We sincerely hope this experience will not deter you from renting with Avis Budget Group again in the future.”

SO CANNED…!!!

Even reviewing this with Darlene today, the emotions she felt over two weeks ago are still VERY apparent.
Something must be done to show some degree of flexibility, especially in extraordinary circumstances.

$8.36 is 1.1% of $750.00…as a part of the 98.9%, we must CEASE doing business with AVIS Budget Group as this is a real testament to their “policy”…and their lack of empathy…!

AVIS / 1737 Dundas Street, London ON N5W 3E3

I booked a car for 2 weeks in Calgary in August. When we arrived at the airport from a 9 hr flight, There was a queue down the stairs and into the main airport terminal. 3 hrs we had to wait! Then they tried to charge for an additional driver which we had already paid for! We then had to wait another hour for the car. When I picked the keys up, they could see I was very upset and angry, so the person actually apologised and said we had been given a full tank of fuel, free due to the very long wait. And to bring the car back empty of fuel.
I dropped an undamaged car off after our visit explaining about the fuel and was told it was all ok and they knew about it. It had just over half of tank in it when we returned the car.
2 weeks after we got home, my credit card was charged $292, no explanation from Avis, no authorisation from myself, no email, text or contact from Avis. We have contacted them over a week ago and still nil reply!
We have now just been told that it can take at least 2 weeks for Avis to respond!
So I will be raising a formal complaint re the whole experiance!

My daughter rented a car from Avis in Guelph, Ontario. She had a flat tire on the highway, 3 hours from Guelph. CAA came to change the tire for her and there wasn’t a spare tire in the car. They told her to buy a new tire and they would reimburse her for it. Now, she cannot get the money from them, so she asked for the tire back since she paid for it, it was hers. They have evaded her, lied to her, been extremely rude to her - the dealership as well as the people in their head office.

Vi leje en bil i 14 dage. 2 dage efter vi afleverede den blev vi trukket 70 canadiske dollars, som ikke var aftalt eller en del af kontakten efter endt leje. Vi har henvendt os pr telefon og via deres klagesystem, men nu efter 4 uger har vi ikke fået beløbet retur.

J’ai récupéré 1 VW Atlas à l’aéroport de Montréal, 100 km plus loin, pression roue arrière droite à vérifier et il manquait 0,5 bars. Je remets la pression après 1 longue côte, il me dit problème liquide de refroidissement, effectivement il n’y en a plus et l’ordi de bord m’ajoute pile télécommande à changer. Je m’arrête dans 1 garage, j’achète 4L de liquide et 1 pile.
On reprend la route, 0,5 bars de pression en moins… bref en 5 jrs j’en ai remis 3 fois 0,5 à 0,7 bars !
Escale à Québec, je vais au comptoir Avis pour changer de véhicule, on me dit de tester pendant mon séjour car j’ai corrigé tous les problèmes et la veille de quitter Québec encore 0,5 bars…
À l’aéroport je viens samedi matin à 9h, on me dit de revenir à 13h pas de véhicule dispo (alors que celui qu’on a récupéré était garé sur le parking).
À 13h je le récupère j’informe qu’il y a le voyant vidange qui est allumé et on me dit il sort de révision ils ont oublié de remettre à 0… ok sauf qu’aujourd’hui l’ordi de bord me dit vidange échu (15.023km ce qui me paraît logique car il n’y a à mon avis jamais eu aucun entretien sur le véhicule car il est neuf !!!).
J’ai encore 700km de road trip à faire qu’elle va être ma prochaine galère, je sens 1 achat d’huile car le niveau est plutôt bas…

Absolute scam!
I pre-booked my car through Costco UK. Everything is paid for. When I picked up the car at Toronto airport, the agent there said they gave me a free upgrade, and confirmed everything is paid for. They issued a CA$0 receipt.
Two months later, I was charged CA$111 on my car. I needed to call internationally (they don't have an email - trust they don't like things black and white). They gave difference reasons: first told me it was a toll, then said my car was not pre-paid (which is plainly unture); then I was transferred to another agent, who first suggested I had to pay for an upgrade, have to pay for the upgrade, after some argument they finally settled with the suggestion that I have to pay for an upgrade insurance because they car I booked was unavailable and I received an upgrade. I protested that I was not the one who asked for an upgrade and it was Avis who did not have the car I booked to begin with. They finally agreed to refund me after spending 30 mintues on an international call. It sounds very scammy - like they tried their luck that I may miss this charge if I don't read the statement. Will never use Avis again.

I made my reservation with AVIS on the Canadian website for a car in Costa Rica. It clearly stated that all insurance was optional if you had insurance already through a credit card or your own personal car insurance. I opted for no additional insurance, since I am covered by my own car insurance and my credit card. When I arrived at the Liberia Airport AVIS office, the agent said I was required to sign up for duplicative insurance coverage and protections because they were mandated by Costa Rican law. This added another $300 to my weekly rental. I tried to write on the contract that I did not believe the extra charges were required by law, but was signing the document solely because I didn't know if I would be able to find another car to rent at the last minute. The agent ripped the contract out of my hand, tore it up, and told me I could not write on a legal document. He also told me that if I wrote on the contract that he reprinted, he would keep printing it until I signed it without writing anything in the margins. Otherwise, he said, I should leave the office and go find a car elsewhere, and that it would be useless because all companies required the additional insurance as mandated by law. I finally signed because I was afraid I wouldn't be able to get another car, and I figured if the agent was lying, I would be able to get a reimbursement from AVIS. Well, after I returned home and established that the agent was indeed lying, I reported this to AVIS Liberia, AVIS Canada, and AVIS International and asked to be reimbursed for the duplicative charges. The "disputes team" contacted the Liberia office and the agent lied again, saying that I signed up for all the insurance willingly, and so AVIS replied to me that the charges were valid and closed my file. They didn’t even get my side of the story before closing the case. When I insisted that they review all the documentation I had showing I didn’t want the insurance and explained in detail how I was coerced, the disputes team simply sided with the deceitful agent. There was no real investigation into what happened, customer service blew me off, and the AVIS office in Liberia is free to keep ripping people off by lying and intimidation. This is a company that couldn't care less how their customers are treated. I am so angry and disappointed and will never rent with AVIS anywhere again.

If I could do less than a star I would!

Rented a car whilst on holiday in Canada. Whilst driving on the highway, a small stone hit the windscreen causing a small chip that overnight cracked a few centimetres. Lucky for me I had the waiver needed and when I called AVIS they said it was fine, happens all the time and I needed to fill in a form for accident/damage. Handed the car back at the airport and again was reassured this happens all the time. About 2 weeks after returning home $730 was taken off me credit card. For a solid week after I have been trying to find out what it is for as I was told both on the phone and at the airport I was good. Admittedly there is a challenge as I’m no longer in the country but every email reply that comes back is from a different customer service worker. We are sorry blah blah blah, not very much clarity, thanks for choosing AVIS. After 5/6 emails, they are now saying the $730 is for a booster seat I picked up at the airport, which was used for 5 days. They described this as a ‘rate default’. This despite on my booking it says $20 a day extra(pay at the airport). They also tried to say it is something to do with early pickup. So I checked my receipt and I signed the agreement in the airport 4 minutes before 4pm which was the time I booked for. I’ve asked 3 times for a full, itemised bill for what my charges are, including the extra charge once I got home. Still yet to have someone supply it. So I’m none the wiser!

Starting to give up now as there doesn’t seem to be a person with 3 brain cells who can either tell me why I’ve been charged or refund me for a mistake someone has made.

Never, ever again!

I booked rental car early for a good price, but when I called to let Avis know I’d be arriving late, they changed my rate to the current market price. They later promised in writing to honor the original price and refund the difference, but that refund never happened. Instead, they added extra charges, including a $258 fee labeled as a wrong drop‑off charge that was never communicated to me.

It has now been over a month with no resolution, and all my attempts to follow up have been ignored. This has been extremely frustrating and reflects unacceptable customer service. Very disappointed with my experience.

I rented a vehicle and had to return it within 12 hours due to the snowstorm and road conditions. Instead of charging me for the time I had the vehicle ,they charged me for the 3 days and had the opportunity to rent the vehicle again. Their customer service is terrible and their business practices are unethical. Last time we use this service, I hope it was worth ripping us off.

I had a reservation one month before. When I arrived there, there was no car for me. Could they help me? NO, they say. Do anything online. No empathy. But they keep sending you all sort of emails. Terrible service. Avoid if you can.

arnaque au surclassement non signifiée, une tablette signée sans information , un agent de comptoir menteur et donc un vol de + 400 € !
Location payée par intermédiaire QEEQ mais pas tenu compte par l’agent qui m’a donné un autre véhicule parce qu'il n'avait plus de véhicule U.S. à cause de TRUMP !
L' agent a l'aeroport de Montreal est un voleur !

Le véhicule était très convenable MAIS lorsque l’on signe pour une certaine somme , on est prélevé bien davantage sans être prévenu . Plus de 100 euros supplémentaires …
Nous sommes passés par Authentik Canada qui a cherché à comprendre ce surplus mais n’a pu que l’expliquer par …des taxes … ( nous n’en savons pas davantage) .
Un mois plus tard , nouveau prélèvement de 30 euros sans aucun détail ni avertissement .
L’organisme s’est encore occupé de chercher l’origine de ce prélèvement .Conclusion : frais d’autoroutes.
Toujours aucun message de la société Avis …. Nous sommes extrêmement déçus par cette société et éviterons à tout prix de louer chez eux .

If I could give zero stars, I would. This was our first trip to Canada — and our honeymoon — and Avis managed to turn what should have been a special experience into a nightmare.

From the time we joined the queue to finally receiving the keys, we waited two full hours — a full hour later than my reserved pickup time. When we asked how long it would be, we were told 15–20 minutes, but it dragged on for over an hour.

The worst part, however, was the attitude of the staff. When I asked one particularly rude staff member how long it would take, he simply said, “She has them” (referring to the woman who served us). She had apparently been holding our keys for ten minutes but never bothered to call us up. When I asked if he could request that she serve us, he snapped back, “No, you ask her.” The level of unprofessionalism and disrespect was staggering.

To make matters worse, the chaos wasn’t just affecting us — I have also included a picture showing dozens of Avis customers waiting endlessly for their keys. Clearly, this is not a one-off issue but a complete failure in how this branch operates.

I don’t remember if Avis was cheaper than other rental companies, but even if it was, it’s absolutely not worth the stress, wasted time, and shocking service. Avoid Avis at all costs.