Avis Car Rental Avaliações 

DO NOT USE

Split Airport

I dealt with these jokers after returning a car in the exact condition I had had it in, with pictures and videos to back this up.

I was then charged roughly £400 for damage upon returning the car. Obviosuly confused, I got in touch with them and they sent me the pictures, and the damage was already there when I picked it up, surprise surprise!

It has now been over a month and I am just told they need to speak with the depot, no response to emails, nothing. It has now been over a month they have been witholding the money. Also have to sit on hold for half an hour to speak to anyone that tells you the same thing every time.

Please, please, please for your own good do not use these absolute scam srtists.

I booked a car via BOOKING.COM at BUDGET/AVIS Croatia. They fraudulently charged us an early pickup fee without explaining anything to us and by withdrawing the money from the card they had used for the security deposit. We signed on a tablet whose screens they scrolled very quickly without explaining anything to us. And in the end, we paid 443.85 euros in early pick-up fees for a rental that was supposed to cost us 863.38 euros. Scammers. No support from BOOKING.COM, even though I have been a loyal customer for over 10 years with a significant budget each year when it comes to hotel bookings. A real scandal.

The experience with them was really disappointing. Everything seemed fine when we picked up the car, and when we returned it, we were told that everything was fine. However, we later received an email claiming that we had scratched the car, even though the scratch was already there when we picked it up.

We called to dispute the charge, but they kept giving us the runaround. After several complaints, they then changed their explanation and told us that the charge was actually for insurance that we had supposedly purchased when we picked up the car — something we were never informed about or asked to purchase.

Be very careful with this company. The whole process has been extremely misleading and frustrating, and we feel we have been treated very unfairly.

Una estafa en toda regla y se lavan las manos.
Nos hicieron un recargo en la tarjeta de 339.07 euros por daños que no cometimos.
Al entregar el coche el chicos de allí fue solo a revisarlo, al llegar nos dijo que estaba todo OK e inocente de mi firme una pantalla de móvil sin leer lo que ponía( cierto el que el solo puso el cuadro para firmar, en ningún momento me enseñó lo que firmaba). Y al embarcar, me llegó un email con que habíamos cometido daños al coche, y se nos iba a cobrar daños. La sensación de estafa y recordar al chico diciendo "todo OK" se supuso un amargor al final de mis vacaciones. Por favor, cuidado con que firmáis y no cogías está compañía. También tened cuidado al llamar luego para reclamar, si número 902 no es gratuito.

Please, please I am begging people to not rent car true Avis company there are very very bad at airport in in Zagreb Croatia

We rented a car, prepaid through customer service. We asked about the deposit/hold amount before booking and were specifically told for the class of car we are booking, it would not be more than 1200-1500 euros (which is still a lot, but we were willing to go through with that). We arrive at Zagreb airport with 3 young kids, including a 3 month old, after a long 13 hour travel day. As we were about to get the car, Avis said the hold amount on our car would be 5000 euros, which would be an over $8000 Canadian hold on a credit card. We said we could not place that amount on our card and we were told specifically on the phone when we booked the car that it wouldn’t be more than 1500 euro. The rude man working said too bad, and did not allow us to take the car we had already paid for and we had to find a taxi to a hotel with 3 hungry, tired kids. Horrible experience,

AVIS/ Payless are fraudsters. I returned the rental car without damage and was surprised to find they made a charge to my credit card. I had received no documentation explaining the charge untill querying the charge. They claim it was for a missing aerial. I blame myself that I didn't take a photo of the car on return but the radio was working. I believe they unscrewed the aerial to make an easy £560. I should have expected problems after the desk clerk became very grumpy when i declined xs insurance.

Mi smo iznajmili auto na aerodromu u Zagrebu kod Avis to nam je bilo prvi put da kod njih iznamljujemo , i ko svaki put pregledamo auto , uslikamo da imamo mi slike kod preuzimanja auta .Avis je zadrzo dio kaucije , nisu nam poslali email nit ista napisali zasto zadrzavaju dio kaucije .Na nas upit preko email zasto su to napravili odgovorili su da je auto ogreban , a po nasim slikama se vidi da su te ogrebotine bile . Nikad vise kod njih iznajmiti necemo (kod drugih nismo imali nikakvih problema ).

Awful experience when returning our car at the Dubrovnik airport on August 30th, 2026 at 21:00. The rep was frantically keying stuff in his computer and barely registered us except to give us the invoice. When we asked about certain charges he made it very apparent that we were bothering him, it was all stares, rolling up eyes, sighing loudly...you get the picture. When we confronted them about such a rude way to treat a customer he told us -in an exasperated tone- that "he had 300 things to do". We chose Avis because it's always been a staple in the industry and were ok paying more for a good, no surprises service. What a shame that a once top company has come to this.

Scammers and thieves with hidden charges.

AVOID!

Cant say too much more, as I am taking legal action against them.

Terrible! My best advice is to rent from someone else. Rented car here june 25.june 2026 - 30.june2026. Car was parked in hotel garage, No damage to the car, no accidents, still, 2 days later they charged my creditcard 450,-Euros. No notification or phonecall no email, nothing. When i call them from Norway, they cant access the system or tell me what the reason is. Everything myst be in writing, but they don`t answer your emails either.
Luckily i got cashback from my creditcard company. Today is july 27. 2026, still haven`t got reply from Avis. This is no single accident, this is systematic fraud of customers. I have reported Avis Budget Croatia to EEC: ecc-eu .com
I urge anyone who experience this systematic fraud, to report Avis Budget group in the EU to report them to the EEC.
I have also filed a Police report in Split/Dalmatia against Avis Budget for fraud. You can send them an email on their website - splitsko-damlatinska-policija.

Review Avis Budget Group, and stop using them!

Stay away from this place folks if you value your money!
They have added their insurance and extras on to my policy without telling me and costing me more than double the price that I originally paid!
When reviewing back now the whole process of paper work when getting your car I can clearly see that is their common fraudulent practice!

I rented a car from Avis Dubrovnik Airport after booking through Booking.com. The total cost of my car rental was around €200.

However, when I collected the car, an additional €277.13 was added for an optional Vehicle Coverage+ insurance. The employee simply asked me to sign several times and said I was signing to accept responsibility for the vehicle and to return it in good condition. At no point was it clearly explained that I was purchasing an optional insurance policy that cost more than the rental itself.

Two days later I emailed Avis to dispute the charge and ask why this insurance had been added. I never received any response. Despite my complaint, the €277.13 was still charged to my credit card.

This experience left me feeling misled. Optional products should always be clearly explained, and customers should give informed consent before being charged.

Based on my experience, I cannot recommend Avis Dubrovnik Airport.

Scam company that WILL charge you exorbitant fees over tiny minuscule marks you likely missed when you picked up the car. They did it to the couple who turned in before me too. Avoid.

The charges I never asked for, and two months of being told they stand
April rental at Dubrovnik Airport. Quoted one price, charged more than twice that.
The extras I was billed for — a cross-border option and a ferry option — were things I explicitly declined at the counter, because I never planned to leave Croatia and never did. The rental document was regenerated several times due to alleged system problems, and the final version I signed on the pad had both back in it, along with roadside assistance and a premium location fee. I believe it was done on purpose.
What made this worse than a bad rental is what happened afterwards. I formally disputed the charges. I asked whether they could confirm from vehicle GPS whether the car ever left the country or boarded a ferry. Their answer: no GPS tracking in their fleet, so no way to check. Their conclusion nevertheless: the charges are valid, because the options were "made available" once they appeared on a signed agreement — regardless of whether they were used or ever requested.
So an unverifiable service becomes non-refundable purely because it ended up on a document you signed under time pressure at an airport desk. After two months of correspondence, nothing was returned.
Judging by other reviews of Avis in Croatia, this is not an isolated case. Check every line before signing and keep a photograph of what you signed.

Biggest Scam you Can Imagine. Very Rude Service. Not trustfull at all, Made Photos before and they still had us Pay 300€ because something was missing which was Not inlcuded before. Dont spend your Money at Avis let the Scammers go broke, they deserve it.

I am an experienced traveler who has rented hundreds of vehicles worldwide, but my recent experience at Avis Dubrovnik Airport was an absolute disgrace. The counter agent added the most expensive insurance coverage available (€277 on top of my €177 prepaid booking) completely without my knowledge, consent, or verbal disclosure.

I was instructed to sign an electronic signature pad simply to "collect the car." The device was a simple pad that only recorded a physical signature and did not display any text, contract line items, or pricing information whatsoever. At the same time, my credit card was requested for what I was explicitly told was a standard security deposit hold. This calculated tactic avoids raising any immediate suspicion, as no extra charges are mentioned. The Avis system then took my blind signature, electronically stamped it across every insurance acceptance field, and quietly charged the extra €277 directly to my card after the rental was completed.

When I discovered the fraud and protested, I was met with dismissive customer service telling me that it was a "legally binding contract" and that having the extra insurance was a "good idea anyway." This is not a transparent sales practice; it is underhand thievery designed to trick customers out of large sums of money. I trusted the Avis brand name to avoid this low-end market behavior. I am deeply disappointed and will be escalating this formally. Avoid this location at all costs and demand a printed itemized statement before touching any signature pad or handing over your card.

Avis car rental in Kefalonia, we got two cars for our party and we were advised to return the cars empty as it would be cheaper than filling it up at a petrol station locally. We returned the cars 2-3rds full as we didn’t use them that much and was sent a bill of 108/114 euro an absolute rip off’ what a scam. I will never use Avis again anywhere.

We returned our car to an Avis worker on time at 9:35 (had booked it till 10am) on a Wednesday and were charged a 75 euro late fee, saying they received it after 11pm. we contacted corporate with cell phone locator evidence and our flight information showing we flew out on time and couldn't have returned the car late, but they backed their franchisee and refused to adjust the charges. They also charged a 75€ premium location fee that was not disclosed in advance even though we. booked with the location from the start, so it should have been disclosed.

Scam artists who invent damage to vehicles to get back at you for not purchasing their overpriced insurance, which they aggressively oversell on pickup. Avoid at all costs.