Avis Car Rental Avaliações 

Would not recommend to anyone. Bad service, they tried to scam everyone in line and when we had an accident they told us to simply get help from the locals.

Do NOT rent a car from Avis in Montenegro, or any other company here.
I booked a car for 10 days via Wizzair, paying around €450 upfront, which included full comprehensive insurance. A few days before my trip, Avis emailed me asking to fill out a pre-arrival form with my bank, driving, and passport details. They never specified what type of card to use, so I registered my debit card.
When I arrived at Podgorica Airport with my 7-year-old daughter, we were made to wait over an hour in line. When I finally reached the desk, they demanded a credit card for the deposit. I explained that no one ever specified a credit card was required, and that I had registered my debit card online.
Their response? They tried to force me to pay an extra €60 for "another" insurance, completely ignoring the full comprehensive insurance I had already paid for. When I refused to be extorted, they flat-out refused to give me the car.
To make matters worse, while waiting in line, two other customers before me were complaining about the exact same predatory tactic. This is clearly a deliberate scheme to trap tourists when they land.
They left me stranded at the airport with my child. I am now fighting to get a full refund and filing formal complaints. Save yourself the stress, money, and headache—avoid Avis Podgorica Airport at all costs!

worst experience ever at Avis desk, Tivat Airport in Montenegro. we had reserved the car and additional insurance upfront via booking.com but once arrived at the airport we had to stand 1 hour in line just to then hear from 2 very unfriendly Avis representatives (they were very upset and impatient with every customer before us as well) at the counter that a third party insurance is not valid in Montenegro and we will not be able to get the car unless we buy a new insurance at the desk immediately. with only having minutes left before counter closure (due to long line cueing) we had no other choice left than buying a new insurance to be able to have the car we arranged upfront for our roadtrip through Montenegro. we were charged €300 for the same.
every customer in line had the same experience and we all agreed that this is a scam.
furthermore it got dark in the meantime and when picking up the car we were handled off quickly without any support from the crew member at the dark parking lot.
upon return of the car a week later the experience was once again bad. an overfull parking lot with very narrow space. a rude representative who was shouting at us to give him the key, complaining about dust on the foot mats (we even cleaned the car before returning!) and then starting to drive away with our luggage still in the trunk. luckily we were able to quickly get the bags out before he left without any evidence that we returned the car.
DO NOT use Avis in Montenegro!

AVIS Rome added three hundred dollars of unrequested "Options" onto my car rental contract. There was no discussion beforehand - just a surprise bill when I came home. I believe this is very deceptive and dishonest to say the least. It is fraud in my opinion and I've never seen it before with any provider.Try getting your credit card company to dispute the charges - Good Luck, they won't do it. This needs to be stopped. If there's ever a class action lawsuit for it count me in ! Be forewarned.

Extremely disappointing experience with Avis Montenegro.

Before travelling, I had already purchased separate car hire excess insurance and had no intention of buying additional cover. When collecting the vehicle, I explained this to the Avis representative, but was told my existing insurance was not valid in Montenegro and that I could be liable for the full value of the vehicle unless I purchased Avis' insurance. Faced with this information in a foreign country, late at night, and with no practical alternative transport, I felt I had little choice but to agree.

What is particularly frustrating is that I tried to resolve the matter directly with Avis almost immediately. I contacted customer service on 28 May 2026 requesting cancellation and a refund of the additional insurance, but received no response. I then contacted them again on 3 June 2026 through their customer service portal and again received no meaningful response.

I subsequently raised a dispute with my bank. Although the dispute was ultimately unsuccessful because Avis relied on the fact that I had signed the rental agreement, this completely overlooks the circumstances under which the insurance was sold. My concern was never that the charge was unauthorised, but that I was persuaded to purchase an unnecessary product based on information that I believe was misleading.

The lack of customer service, failure to respond to multiple complaints, and unwillingness to address legitimate concerns have left me with no confidence in Avis Montenegro. I would not use this location again and would strongly encourage others to carefully review any additional insurance products before agreeing to them.

Poor customer service, poor complaint handling, and an extremely frustrating experience from start to finish.

SCAMMERS!

Do not book with Avis or Payless at Podgorica airport.

We booked the car in advance and paid insurance and they would not release the car unless we paid an additional €50 per day. We asked if this policy is written anywhere for us to see. They said “we decide how much is charged based on the car” we said okay but can you show us this in writing and they said “no we decide this and make it up it’s our policy”

We already paid £240 for 4 days and had to pay an additional €200 or they said we would lose all our money.

People at the desk specifically Rade is the rudest person I have ever met. Even after returning the car and confirming there are no issues he release 210 of the deposit not the full 300 and said it’s because there were things he forgot to charge us for at the start??

Car was given to us with tyres on 0.8 bar when they need to be 3.2 which is extremely dangerous. Completely banged up and with low oil.

Paying hundreds for nothing and to be spoken to like you are scum. Truly the worst experience.

Please note that debit cards are not accepted for the security deposit. Instead, you are sold an expensive insurance policy, even though comprehensive coverage is already in place.
Staff lack friendliness and a service-oriented attitude.
Don't let your holiday be spoiled—go to another provider.

Upon arrival, I presented my car rental reservation made via Trip.com which included insurance. Your counter agent refused to accept it, stating it was "not valid in Montenegro". I was told I could not take the vehicle unless I purchased insurance directly from Avis.
Under duress and with no alternative transportation, I was forced to sign the Rental Agreement and pay:
- €230 for basic insurance.
- €40 for full coverage insurance.
Total forced payment: €270
This is a bait-and-switch tactic. Avis accepts bookings through 3rd parties like Trip.com but then refuses to honor the terms at the counter to force customers to pay again.

It was just like from a movie. We stood in line for over 2 hours at the Podgoricia Airport, Montenegro because every person in front got also scammed. When it was our turn, we were told to get an extra insurance for 150€ or they would not give us the car. The reservation states, we do not need any additional insurance, if we dont like. They didnt care. Since the alternatives at the airport were even more expensive, we were forced to buy it, otherwises straned without a car. Worse is, that the customer service of AVIS in Germany did absolutely not care. They understood it is fraud and simply not reply the mails or calls anymore.
I wish they will get justice one day, it's just crazy how this company is still allowed to exist.

Betrug. Finger weg von dieser korrupten Vermietung.

This place is a shady operation. For some reason, it is busier than the other agencies, probably because they quote low prices and then charge a bunch of undisclosed and unauthorized fees later. The line is so long and the process at the window so lengthy (1/2 hour or more per person), that there is pressure to just get your car. You literally cannot tell what you are agreeing to. There are signatures required without accompanying documents, so it is easy for them to add insurance that you clearly declined and to add surcharges for things like premium location fees. My reservation from Avis was $179. The charge was $349. They just added theft protection and who knows what without authorization. If you make the mistake of renting from Avis, don’t use a debit card. Use a credit card because you will be disputing the amount on your receipt.

DO NOT RENT FROM AVIS!
Appallingly bad customer service and scammers work for them at Podgorica.

We rented a car (via Wizz airline) for £112 and bought insurance for £20 from Car Trawler.

When we got the the airport it took 90 minutes for 2 miserable and angry Avis representatives to process 3 people. Meanwhile Sixt and Budget queues were turning over people in 10-15mins.
The delay came in customers rightly arguing the BS charges they tried to tack onto your rental for “required” insurance.
They wanted an extra €35 per day. They wouldn’t give us a car unless we agreed. I repeatedly declined and fought it. Then the agent said I had to sign a document indicating we’d had a conversation about the insurance and I acknowledged it would be not covered by Avis, just the third party insurer. Turns out he’s charged us and then told Avis we agreed to the extra charges.
The Avis customer service replies on our email complaints are comically poor, with cut and paste generic replies and no one actually looking into the fraudulent claims we’ve made. This company is in trouble moving forward with such bad customer service!

Rent from anyone but Avis-completely illegal and corrupt practice in Montenegro.

Renting with Avis was straightforward and hassle-free. The staff were friendly and helpful, the car was clean and well-maintained, and the pickup and drop-off process was smooth. It made travelling around much easier and stress-free.

I rented a car in Rome driving through Italy, France and finally Barcelona. When we stopped by to have lunch in a rest area just outside Genova, our car wont start. It took road assistance to arrive after calling Avis several times 3 hours of waiting. Road assistance was not able to start it as well so we were given another car in Genoa airport. We were told that we will not be charged for not refueling the car since it wont start and it was taken by road assistance. When we returned the new car in Barcelona, we were charged for not filling up the first car that failed starting. I submitted to Avis 2x my complaints to be refunded for refueling charge twice and i was denied both times and they didn’t even bother to answer back my 2 follow up emails. So dont rent a car from A vis as if you have problems on the road they are very slow, requires several phone calls and they will charge you refueling charge on the car that you cannot drive to a gas station for refueling. Worse , we wasted one day of our precious holiday just to get a new car.

We had a very disappointing experience with Avis Car Rental at Tivat Airport. Our flight arrived late, and unfortunately, we had to wait in line for nearly 2 hours before being helped. The counter was clearly understaffed and completely disorganized.

The worst part came when it was finally our turn. Despite repeatedly explaining that we already had full insurance coverage, the staff insisted we purchase their additional insurance. They outright refused to give us the car unless we agreed to their terms. It felt like we were being strong-armed into paying extra for something we didn’t need.

It was approaching midnight, and we had no alternative means of transport to reach our final destination, so we were effectively forced into accepting their conditions. It felt predatory and dishonest.

I would strongly advise against using Avis in Tivat unless you want to deal with long lines, unhelpful staff, and shady upselling tactics. This experience left a very bitter taste and completely ruined the start of our trip.

De grootste oplichters die je je kunt voorstellen. Wij hebben een boeking gedaan voor een hybride mercedes. Onze vlucht had vertraging en wij hebben gebeld en dit was geen probleem. Bij aankomst kregen we een suzuki mee. Wij hebben aangegeven een Mercedes te hebben geboekt of gelijkwaardig. Suzuki is niet gelijkwaardig. Er werd aangegeven dat Avis Sofia helemaal geen mercedes heeft. Meteen klacht ingediend. Avis heeft bevestigd dat we hebben betaald voor een hogere klasse, maar een lagere klasse hebben ontvangen. Compensatie doen ze niet want de vlucht was vertraagd. Dat de autohuur is betaald ruim 6 weken van te voren doet er niet toe. Dit is pure oplichterij.

DO NOT USE AVIS AT TIVAT AIRPORT. Absolutely appalling service from pick up (3 hour wait) to drop off 2 weeks later. We are now out of pocket by Euro 200 (hidden costs no one told us about) and almost missed our flight due to complete incompetence on their part. I will never use Avis again for car hire.

Am I the only one who has got a cheaper category car than reserved without discount or a free upgrade to a better car?
And they dit it twice. I was offered a car that met my reservation in the other airport but when I got there 3 hours later and 1 hour waiting at the office i still didnt get a car that met my reservation car class. ( and the needed space for luggage)

Exact same as all other reviews. They are forcing you to buy extra insurance for release of the car. Which after contacting the third party company we booked with, we never need to pay in the first place. It is a complete SCAM

Oh my god, I wish I looked at reviews before booking.

Every review is TRUE, except for the one 5 star. This place uses predatory practices on international tourists. They absolutely make money from insurance selling and insurance fraud.
1) When I rejected their LDW, they asked for 25,000 euro deposit. Yep, you saw it right. 25K euro. (In contrast, I picked up a car in Bulgaria with 500 euro deposit just a week earlier)
They claimed it's company policy, but could not show the policy and the representative was very impatient and rude, saying that my inquiry was slowing him down to serve other customers.

2) when I returned the car, they pointed to a minor dent on the lower part of the right bummer. I shared the pictures with multiple people and none can tell it apart without me pointing to it specifically. Shame on me for not taking the full walk through. This will forever be a mystery if this was a pre-condition.
With 25K deposit on the line and a pending international departure, I felt I had to acknowledge there is a small chance that it was my doing. They charged me 1000 euro for that small dent. Within it, 650 euro for materials and labor but the rest are premium fees that they claim just came out of avis system. I'm willing to bet money that they won't fix that dent and will not incur any lost of time from the repair.

Please avoid this place. Don't trust them just because they are under Avis brand.

@Avis - shame on you for not taking any actions after consistent customer reviews reporting the same issues.