They have clearly no idea what customer service is. Even their CEO doesn't reply. Their clients should look for another company to avoid frustration
A empresa respondeu
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Veja o que dizem as avaliações
Each staff member I have been dealing with since day 1 has been extremely helpful and courteous, making me feel sure my business affairs were in the best hands. Special mention to Jemima, Nicola and C... Ver mais
A empresa respondeu
We`ve really found James and his merry men (Lisa) at Azets Shrewsbury an exceptionally good fit for our needs as a small company. I couldn’t agree with the general overview anymore. A professional... Ver mais
A empresa respondeu
This years audit and statutory accounts preparation has gone really well, we have communicated very well, due to a change in manager and this has enabled us to make efficiencies. We meet our time li... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With over 3,800 people across our UK office network, we are a people powered business delivering a range of accounting, tax, audit, advisory and business services, all with a personal approach. Our services are delivered either locally or digitally to suit your requirements. Whether you’re an individual, ambitious entrepreneurial start-up, a medium sized business ready to scale, or a large enterprise looking at your future strategic goals, we are here to support. Wherever you are in your business lifecycle, we can help maximise your valuable time – so you can focus on what you do best.
Informações de contato
Reino Unido
- hello@azets.co.uk
- azets.com
3,8
Muito Bom
111 avaliações
Respondeu a 91% das avaliações negativas
Normalmente responde dentro de 1 semana
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They have clearly no idea what customer…
They have clearly no idea what customer service is. Even their CEO doesn't reply. Their clients should look for another company to avoid frustration
13 de abril de 2026
Avaliação não solicitada
Resposta de Azets
Thank you Jaroslaw, for taking the time to provide your review. We’re sorry to hear about your experience. Please be assured that we follow up all feedback and it would be helpful if you were able to provide further information by contacting us directly, by emailing hello@azets.co.uk so that we can establish the details and have the opportunity to resolve.
Okunniga och överdebiterar fakturor otroligt mycket
Varit kund i 5 år "suttit fast i avtal" Bolaget har gjort så jag fått betala massa extra vid årsbokslut med revisorn.
Okunniga och tar extremt mycket betalt för väldigt lite jobb. Har varit företagare i 25 år och aldrig upplevt så här. Fick äntligen bytt till annat redovisning bolag och nu är det som det ska igen " suck "
30 de março de 2026
Avaliação não solicitada
Not great for private clients
Not great for private clients, lack of communication. Expectations for them to manage my a tax process, they did not keep to deadline costing me an interest payment and a penalty charge. They did eventually pay a ‘goodwill’ to cover the penalty advising I delayed the process. I was never once reminded of the deadline Any communications were prompted by me. No attention to detail of values or dates required. Had to correct on several points where they already held the information.
They may be ok for a large business but I would not recommend them for personal clients.
25 de março de 2026
Avaliação não solicitada
Resposta de Azets
Thank you for taking the time to share your feedback, Julie. We are sorry to learn about your experience, which falls well below the standard of service we would expect to provide our clients. Please be assured that we follow up on all feedback.
It would be helpful if you were able to contact us directly, by emailing hello@azets.co.uk, so that we can establish the details and have the opportunity to resolve.
I’ve always felt important to all of the staff …
Each staff member I have been dealing with since day 1 has been extremely helpful and courteous, making me feel sure my business affairs were in the best hands. Special mention to Jemima, Nicola and Chloe who I deal with the most - thank you ladies, you have all made me feel very welcome and my business fully supported.
20 de março de 2026
Resposta de Azets
Thank you for taking the time to feedback, Mr Smith. It’s great to hear of the excellent service from Jemima, Nicola, Chloe and the team, and that you feel your business is fully supported. We will be sure to pass this on. We look forward to continuing to work with you.
Resposta de Azets
Thank you for taking the time to feedback, Stephanie. It’s great to hear that working with our audit team was a positive experience. We appreciate your comments and will ensure this positive feedback is shared with your local office.
Great people who really know their job.
20 de março de 2026
Resposta de Azets
Thank you for taking the time to feedback, Nicola. We’re so pleased to hear that you enjoy working with our knowledgeable team. We will make sure to share this good news with your local office.
Daylight robbery and and…
Daylight robbery and and dissatisfaction that is all I have to say about these people it’s a shame I can’t give a zero star review how these people sleep on a night is beyond me
30 de janeiro de 2026
Avaliação não solicitada
Resposta de Azets
Thank you for taking the time to feedback, Anthony. We’re sorry to hear about your experience. It would be helpful if you were able to provide us with further information, so we have the opportunity to resolve, by contacting us directly at hello@azets.co.uk.
Added 30% to the agreed fee
Added 30% to the agreed fee. Very difficult to communicate with by email - inefficient responses. Made incorrect calculations of CGT, which we had to correct ourselves. Tried to charge extra to remedy a mistake they made in reporting.
12 de fevereiro de 2026
Avaliação não solicitada
Resposta de Azets
Thank you for taking the time to share your feedback James. We are sorry to learn about your experience, which falls well below the standard of service we would expect to provide our clients. Please be assured that we follow up all feedback and it would be helpful if you were able to provide further information by contacting us directly, by emailing hello@azets.co.uk so that we can establish the details and have the opportunity to resolve.
I've used Azets for my both my business…
I've used Azets for my both my business and personal accounts for the last 5+ years and can't recommend them enough. The service levels are excellent with communication always helpful and professional. The staff at the Southend branch are all lovely, especially the ladies on reception.
26 de janeiro de 2026
Resposta de Azets
Thank you for taking the time to share this great feedback, Rayleigh. It’s great to hear of our team’s excellent service and helpful and professional communication. We’re also really pleased to hear that you would recommend Azets. We will share this feedback with everyone in the team and we look forward to continuing to work with you.
James and team, a winning combination!
We`ve really found James and his merry men (Lisa) at Azets Shrewsbury an exceptionally good fit for our needs as a small company. I couldn’t agree with the general overview anymore. A professional company with national standards of service but still with an approachable, supportive local feel.
Well done guys!
4 de fevereiro de 2026
Avaliação não solicitada
Resposta de Azets
Thank you for taking the time to share this fantastic feedback, Pete. We appreciate your recognition of the team’s hard work and local, approachable and professional service. We look forward to continuing to work with you and supporting your business needs.
Horrible and unprofessional
Azets is a horrible provider of services. Starting from their unclear explanation of what services they offer, their timeline for responses takes months or you never get a response despite many follow ups, the quality of delivery in a rare case of response is substandard. All they do is keep you waiting that they ll respond. I strongly recommend not to use Azets, especially for small to medium businesses where we don’t have much time and money to spend on waiting.
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Azets
Thank you for taking the time to feedback, Uma. We’re sorry to hear about your experience. It would be helpful if you were able to provide us with further information, so we have the opportunity to resolve by contacting us directly at hello@azets.co.uk.
Positive experience
I have recently had to file a self assessment and have completed it through Azets. Every client’s experience will depend on the specific advisor they work with, however this review is a reflection of the exceptional service I have received from Emily and the personal tax team in the Cardiff office. They were very efficient (even with late submissions from my end!), proactive, with excellent communication. They made process very easy and I would 100% recommend them to others.
19 de janeiro de 2026
Avaliação não solicitada
Resposta de Azets
Thank you for taking the time to provide a review Andrew. We are thrilled to hear about the exceptional service you received from Emily and the personal tax team that helped ensure your Self Assessment process was straightforward. We’re also really pleased to hear that you would 100% recommend working with the team. Your feedback is greatly appreciated and we will ensure this is shared. We look forward to continuing to work with you.
The service provides professional
The service provides professional, reliable, and fast submission of quarterly VAT and annual accounts, as well as the payroll and personnel tax, company house filing...etc. Recommended to any company
1 de dezembro de 2025
Resposta de Azets
Thank you for taking the time to share your feedback, Fateh. We’re delighted to hear about your positive experience with our team and that you would recommend Azets. We will be sure to pass your comments on. We look forward to continuing to work with you and support your business.
Cant rate them any better
Cant rate them any better. Always wuick tk respond and very helpful
24 de dezembro de 2025
Resposta de Azets
Thank you for taking the time to feedback. We’re thrilled to hear that you find our team quick to respond and very helpful, and of your 5-star rating of our service. Your feedback will be shared with the team and we look forward to continuing to work with you.
Great team of peole
16 de dezembro de 2025
Resposta de Azets
Thank you for taking the time to feedback, Mr Gray. We’re really pleased to hear of your positive experience with our team and we’ll be sure to share this with them. We look forward to continuing to work with you.
Happy Client
I've retained AZETS (previously Clark Howes Francis Clark) for two decades both for commercial and personal accounting. I have remained a customer for this long because I've been happy with the service I receive and I'm treated by people who are reliable and provide a service where they really care. It feels like a personal service.
17 de dezembro de 2025
Resposta de Azets
Thank you, Edward, for taking the time to share your review. We are delighted to hear that you are happy with our personal and reliable service over two decades, from a team who care about supporting you and your business. Your feedback is greatly appreciated, and we will share this with the team. We look forward to continuing to work with you.
Prompt response to queries
16 de dezembro de 2025
Resposta de Azets
Thank you for taking the time to share your feedback. We’re pleased to hear that our team provide prompt responses to your queries. We will share this with our team, and we look forward to continuing to work with you.
Azets are very helpful
16 de dezembro de 2025
Resposta de Azets
Thank you for taking the time to provide your feedback Alan. We are so pleased to hear that our team are providing helpful support. We look forward to continuing to work with you.
Statutory Audit and statutory accounts preparation
This years audit and statutory accounts preparation has gone really well, we have communicated very well, due to a change in manager and this has enabled us to make efficiencies. We meet our time line as expected .
Big thank you to Meg, Eve, Lewis and Shohaibi from the audit team in Wolverhampton and to Matt Dodd in the Shrewsbury Abas Team that put up with my changes and did these very swiftly and of course James Dawson who made sure that this client was happy
Good job done by both sides
12 de dezembro de 2025
Avaliação não solicitada
Resposta de Azets
Thank you for taking the time to share this fantastic feedback, Gill. We’ll be sure to pass your thanks on to Meg, Eve, Lewis, Shohaibi, Matt Dodd and James Dawson - they will be thrilled to hear their efforts made such a positive impact.
We truly appreciate your recognition of the team’s hard work, and we’re glad the collaboration has been so effective on both sides.
We look forward to continuing to work with you.
Been with this company for years
Been with this company for years , sadly they’ve priced themselves out of doing my sole trader accounts they don’t offer flexibility on fees which i need now im slowing down my work load
8 de dezembro de 2025
Avaliação não solicitada
Resposta de Azets
Thank you for taking the time to provide us with your review. We’re sorry to hear about your experience. We value all feedback as it helps us identify areas where we can improve and ensure our clients receive a high level of service. Therefore, it would be helpful if you were able to provide us with further information by contacting us directly at hello@azets.co.uk so that we can follow up your points raised.
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