Aztec Diamond Equestrian Avaliações 

816
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have purchased a few items now from Aztec Diamond. I absolutely love the core leggings. They are so comfortable. They have a nice sized pocket for your phone which keeps it secure & the full seat... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Quick and efficient service/delivery from Aztec Diamond again. I love my sleeveless base layer to match my leggings. Very comfortable. Slightly more snug fit than the Le Mieux version in the same siz... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

i typed in my wrong address so my parcel got sent back to them from royal mail so i told them by email and a lovely woman - abi was helping me through this and i just want to say how much i appreciate... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

I bought some riding leggings which feel fantastic and look great but the stitching has started to come apart on the third time wearing them. So sadly I can't recommend despite these being fabulous t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de roupas desportivas
  2. Loja de Roupas
  3. Clube de Equitação
  4. Loja de Acessórios para Montaria
  5. Loja de moda feminina

Escrito pela empresa

Equestrian Fashion for Women and Children, designed in the UK.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

816 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,5

Todas as avaliações

(816)

57 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful. Fast response and sorted issue swiftly.

8 de dezembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your kind words! We’re glad we could help and resolve everything quickly for you. Your feedback means a lot! AD x

Avaliado com 5 de um total de 5 estrelas

I loveee it !

I loveee it !
I ordered the riding leggings and I am beyond satisfied with the quality! The design is stunning – elegant and comfortable. I highly recommend it !

4 de dezembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you for taking the time to leave us your 5 star review! Ad x

Avaliado com 5 de um total de 5 estrelas

A great company with fantastic customer…

A great company with fantastic customer support, they responded quickly and sorted out my mistakes ensuring my order was correct for delivery. Lovely range of products and great sizing for the teen age group. Would 100% recommend.

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your wonderful review! We’re delighted to hear our team could quickly assist and make sure your order was just right. It means a lot to know you love our product range and sizing, especially for teens. We really appreciate your recommendation! AD x

Avaliado com 5 de um total de 5 estrelas

Excellent customer services with quick responses

Black Friday is a busy period for all businesses and expecting customer services to reply to your emails after 4-7 business days or parcels to delay but not with Aztec Diamond customer services … I had the best experience with prompt responses from Annie helping me and advised me regarding my order!!!!! I can’t wait for my new set to arrive and leave another review for your products !

3 de dezembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your amazing feedback! We’re thrilled to hear that Annie and our team provided such prompt and helpful service during the busy Black Friday period. Thanks for choosing Aztec Diamond! AD x

Avaliado com 5 de um total de 5 estrelas

Always incredible customer support

Always incredible customer support, and amazing items! Thank you so much, especially to Annie :)

1 de dezembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your kind words! We’re delighted to hear you love our items and customer support, Annie will be thrilled to hear your shoutout! We really appreciate your support. AD x

Avaliado com 1 de um total de 5 estrelas

I ended up having to pay 115 Euro in …

I ended up having to pay 115 Euro in import taxes to France from the UK, which was nearly 50% of the price of my order. I was really shocked at this and don't recall seeing a notice that this could be a tax price I would have to pay. Pretty upset by this lack of transparency on the price inclusion for shipment to European countries.

28 de novembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian


I'm so sorry to read your review as we totally understand how frustrating taxes and duties charges can be. However, we do advise our customers in our terms & conditions to double-check with their local tax office to see how much these charges will be before placing an order with us. We also state at checkout that taxes and duties may apply so that our customer has prior warning before completing their purchase. Taxes and duties are not something we have any control over, we do not benefit in any way from these charges and they are solely decided upon by the customs department in the country of import.
We are unable to include these costs in any prices/shipping on our website as suggested, because these import taxes are between the customer and the tax office and we have no visibility as to what these costs may be.

We have however been working tirelessly to try and come up with ways of preventing this from being a problem for our valued customers. We do now stock our product ranges in various stores worldwide. I have attached a link with some information on our stockists which you can view on our website.

https://aztecdiamond.com/pages/international-partners

I hope this helps in clearing this up for you and again I am so sorry you have been subject to such charges. 

AD x

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Brilliant customer service. I made a mistake on my order and Annie sorted it within the hour. I wish all customer service was so good!

30 de novembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your lovely feedback! We’re so glad Annie could help sort your order quickly. We agree, great customer service makes all the difference. Thanks for choosing Aztec Diamond! AD x

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service.

I made a mistake this morning when ordering my nieces present . I contacted Aztec Diamond and Annie replied very quickly . The order was changed … excellent Customer Service .

29 de novembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your kind words! We’re really glad Annie could help you quickly and get your order sorted. Providing excellent customer service is super important to us. We hope your niece loves her present! AD x

Avaliado com 5 de um total de 5 estrelas

Fantastic Customer Service!

I set an alarm on my phone for AD’s Black Friday sale. I had been strategizing since they announced the sale, and in my excitement, I forgot to add the gift wrap option, which I knew my 12 year old daughter would love. I sent a quick email to customer service on the off-chance that they could add it to my order. Within MINUTES they replied and sent me an invoice! You guys literally saved Christmas! Thank you so much! Not only will I be back for the stylish, quality riding clothes and accessories, but knowing there is a real person willing to answer my questions/address issues puts me at ease!

28 de novembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your wonderful feedback! We’re so happy to hear our team could help quickly, that means a lot to us! We’re thrilled you love our AD items and accessories, and it’s great to know our customer service gives you peace of mind. We can’t wait to welcome you back for your next order. AD x

Avaliado com 5 de um total de 5 estrelas

excellent customer service

excellent customer service, great quality products- overall a great brand.

18 de novembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your kind words! We’re delighted to hear you’re happy with our customer service and product quality. Your support means a lot to us! AD x

Avaliado com 5 de um total de 5 estrelas

Amazing Quality and Service

I discovered this brand at Horse of The Year Show. I was so impressed with the customer service and quality of the products. I am a huge fan of the leisure wear and will be investing in some of the newer range very soon! I also can’t wait for the Black Friday deals. My new favourite equestrian brand!

13 de outubro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your wonderful feedback! We’re thrilled you discovered us at the Horse of The Year Show and loved both our customer service and product quality. AD x

Avaliado com 5 de um total de 5 estrelas

The best of the best

I’ve been a long time customer of AD (over 7 years) and I just
wanted to say the quality of your pieces are second to none. Over
the past few years I’ve not reached for any other brand first,
whether I’m riding, hiking or even going to the gym. I’ve not
found any other tops or base layers that are as sweat wicking and
high quality, I go to the gym 6 days a week and never fail to be
dripping with sweat yet my AD tops show NOTHING not even slight
discolouration or wet patches. I don’t usually reach out to
brands but I’ve been so impressed by the quality I feel obliged
to. The sculpting, comfort and pure durability of your products
is incredible! I get compliments nearly every day (especially on
the sleeveless base layers from a couple years ago!!!)

4 de novembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your incredible loyalty and kind words! We truly appreciate you choosing Aztec Diamond for over seven years. It’s fantastic to hear how much you value the quality, comfort, and durability of our products. We’ll keep working hard to bring you the performance and style you love! AD x

Avaliado com 5 de um total de 5 estrelas

Gift vouchers...ideal

Bought some gift vouchers to give as a gift....easy to purchase on the site and they arrived promptly in lovely packaging..

13 de outubro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you for taking the time to leave your review Kim, we are pleased to hear how seamless the process of ordering your gift vouchers was. Team AD x

Avaliado com 2 de um total de 5 estrelas

Really gone down hill, disappointed

I used to love their stuff but recently I’ve been really disappointed 😞 the old leggings were great but I bought a few pairs of the new ones and they don’t wash well at all.
The navy pair still smell after deep cleaning and using antibacterial cleansers and all the tricks, I think they’re just not a good quality polyester as I’ve never had this with any other pair of leggings.
The customer service is also questionable, a black pair I ordered had loose threads everywhere and the seem looked like it was coming apart so they told me to send them back to them. Then with no response they just returned them back to me! I contacted and they said there was nothing wrong with them and were quite rude about it, so clearly the poor quality is what they expect which I was a bit shocked at.
I won’t be buying any more, the quality just isn’t there and they don’t wash well at all even the black pairs require a deep cleaning after every wear (rather than a normal wash).

1 de setembro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Hi Hollie, I am so sorry to hear you have had a bad experience with the return of your leggings. Please could you email me at info@aztecdiamond.com and I will have a look into this with you and see if I can help. We would hate for you to remain disappointed and look forward to hearing from you. Many thanks, Annie

Avaliado com 5 de um total de 5 estrelas

First experience

Recently bought a coat , base layer and trousers . Fit was amazing and service brilliant . Clothes are warm and comfortable

15 de outubro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your lovely feedback! We’re delighted to hear the fit was perfect and that you’re happy with both the quality and service. AD x

Avaliado com 5 de um total de 5 estrelas

Couldn’t recommend this brand more!

Bought from Aztec diamond for the first time last week, and had a discount code that wasn’t working on my order. After placing the order I emailed the customer service team, not expecting a response until it was likely my order had already been delivered. I was so surprised to receive my order with a pair of free socks (what the code was for) only a day after contacting them. Amazing customer service, so efficient and of course I am obsessed with the quality of the leggings. I can’t wait to order from Aztec diamond again and have already recommended to my friends. These are now my favourite pair of riding leggings and I don’t want to wear anything else!

6 de outubro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your lovely review! We’re so glad our team could sort out your discount quickly and that we managed to get the free socks added to your order in time. It means a lot to hear our leggings have become your favourite and we’re thrilled you’re recommending us to your friends! We can’t wait to welcome you back for your next order. AD x

Avaliado com 5 de um total de 5 estrelas

Excellent product and fairly priced

Excellent product and fairly priced. Will definitely be back.

1 de outubro de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you for your review! We are thrilled you love your new AD items and look forward to seeing you shopping with us again. Team AD x

Avaliado com 5 de um total de 5 estrelas

The most amazing active-wear!

I have followed AD on Instagram for some time now and love all their designs. I wear active wear most days but really wanted some new items which were better quality & design than the usual sports brands.

I placed my first order a couple of weeks ago and I am in love with all of my new pieces! First impressions when I opened my parcel: I was so impressed with the thought and care that had gone into packaging each item (I have actually used the individual bags for packing my daughters suitcase when we went on holiday instead of buying new travel bags).
The core leggings are so comfortable, stylish and honestly just stunning, my new favourite gym legging! I also bought a gilet, socks, a black mesh jacket (which I adore) and a jacket for my little girl which is absolutely gorgeous and so comfortable!
Delivery came promptly and communication throughout the buying process has been fantastic. I couldn’t recommend AD enough and I can’t wait to place another order! I need the core leggings in every colour!

23 de agosto de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your review! We are thrilled to hear that you are pleased with your Aztec Diamond items. It's wonderful to know that you are reusing the packaging, as sustainability is also very important to us. Your feedback truly means a lot - Team AD x

Avaliado com 5 de um total de 5 estrelas

Had to purchase a second one

Great service, extremely quick in delivering my purchase. This is the second long sleeve base layer I have purchased. They fit extremely well and I love the feel of the material.

16 de agosto de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you for taking the time to leave your review. We are incredibly proud of our base layers, and it brings us great joy to hear how much you love them. Your feedback is truly appreciated, and we are thrilled to know that our products are meeting your expectations Team AD x

Avaliado com 5 de um total de 5 estrelas

WOW, so glad I found Aztec Diamond

WOW, what can I say! Fantastic quality equestrian clothing! The breeches are super soft and look so flattering with a wide waist band, the colour is lovely, the pockets are fab with grips inside so car fob, phone etc don't fall out. The core tops are beautifully soft and flattering. The turnaround time was fantastic, I ordered a number of items, they were dispatched the following morning and then arrived a day later. I wore my new breeches riding at the weekend and event got compliments on them. I am SO glad I found Aztec Diamond and will be placing more orders in the future!

12 de agosto de 2024
Avaliação não solicitada
logotipo da Aztec Diamond Equestrian

Resposta da Aztec Diamond Equestrian

Thank you so much for your 5-star review! We are so pleased to hear that you love your Aztec Diamond items. We have some exciting new products in the pipeline that we think you will also love. Thanks again, and we look forward to seeing you shop with us again in the future! - Team AD x

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