Bababoom Ltd Avaliações 

281
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Becky and the team at Bababoom were super helpful and knowledgeable, making us feel so comfortable and well informed with all our purchase choices They were able to talk through our options in a lo... Ver mais

Avaliado com 5 de um total de 5 estrelas

What a great informative & impartial appointment. Super friendly, no question was left unanswered, allowed us time to talk together, no pushy sales, honest & open on products & no pushy sales. A real... Ver mais

Avaliado com 5 de um total de 5 estrelas

Beautiful shop, stock only the best, safest products for baby.. all midwife approved! Service is amazing each and every time we’ve been in, all the girls really listen to what you need and giv... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have alwaya purchased my sons stuff from furniture to prams from Bababoom. Each time i needed to upgrade his car seat i have also visited bababoom who have always been so helpful at explaining the p... Ver mais

Detalhes da empresa

  1. Loja para Bebês
  2. Loja de Roupas para Bebês
  3. Loja de Souvenirs

Sobre Bababoom Ltd

Escrito pela empresa

Established in 2010 by a Midwife and mum, this family run business prides itself in outstanding customer service. Bababoom is not your average baby shop, having appeared on numerous TV shows and with one of the highest Instagram followings in the Uk the store is loved by celebrities and influencers alike. The team are very focused on your individual family needs. The world of ‘baby bits’ is so vast that our team have hand picked collections to ensure you are offered the latest high quality products from prams, car seats, nursery furniture, gifts and clothing from newborn up to 12 years, all approved by our midwife with safety being our number 1 factor when researching.

When you shop with us you will find a different experience with the team encouraging you to think about your lifestyle and what your parenting needs will be rather than encouraging you to add anything and everything into your cart.

Our mission is to not only be a luxury baby and pram boutique but to offer specialised advice for mums and dads to be which is happily given in store and online through our live chat to ensure you have the best possible experience.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

281 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,4

Todas as avaliações

(281)

24 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Very poor experience at this shop

Very poor experience at this shop. Initially they seemed to be very nice, friendly and helpful but after they take your order and your money they are quite the opposite. I needed to bring forward my collection earlier as my baby came earlier than 40 weeks so we needed to be prepared. Nothing but issues from there end. I arrived in store after being told my order was in. It was not! I then kept getting by told different stories about my order and when it would be due in, where it was etc. after being told it was in their store ! Never one apology ! Never any ownership of what they did wrong or how they dealt with me as the customer. I could go on! Fast forward to now where I want to transition my baby to the seat pack, I am missing the buckle. To now be told it comes in a cardboard box that looks like rubbish from the packaging! But I was not told this when I received the item. Despite them saying this is a very common issue. I asked why do you not tell us this and they said we try…but instead will happily offer me a new one that costs £50! Of course. Because it means more money from me ! I would not recommend getting from there store. Albeit initially they seem helpful they just want your money. I have had friends also order from here and had nothing but issues ! Very disappointed when this should be a smooth process when you have a baby!

9 de outubro de 2024
Avaliação não solicitada
logotipo da Bababoom Ltd

Resposta da Bababoom Ltd

We are naturally disappointed to see that you only felt a one star review was warranted.
When you called Mid May to ask for your order to be brought forward we explained that not all items were ready to dispatch and that the brand themselves had some delays. As the business owner I had personally called you to appologise for any confusion and to assure you we would actively work with the brand to ensure you had what you needed whilst also supply a letter from the Brand directly explaining the issues they were facing.

With that said we managed to get the majority of it to you on the 28th May, with the remaining items delivered on 18th June. Your original request had been mid June as your baby was due mid July.

With regards to the part that you have misplaced, the team member you spoke to advised you to double check the box it came in as a common mistake is thinking it comes with the seat fabric and when you enquired as to a replacement you were informed the price of these. Unfortunately we can not be responsible for reminding every customer to put this item safely to one side and not to lose it and also are unable to cover the cost.

Avaliado com 4 de um total de 5 estrelas

Fast delivery and product as described

Fast delivery and product as described. Ordered a set of sip cups and my child took to it really well. I ordered the lids and straws along with them but they’re not that secure but I think this is due to the design of them.

20 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Lots of help from Megan & Isobel

Megan was really helpful in helping me and my partner pick our pram. I went back a few days later to purchase this along with a lot of other big items for the baby. Isobel was really patient in helping me order everything and made sure everything was correct. Love that they will hold the items until baby boy is due.

6 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

Came in to buy our pram set for our…

Came in to buy our pram set for our first baby, Megan showed us all the different options and helped us choose what’s best for us. Becky was very helpful too and very friendly. Thank you both for a great experience xxx

17 de agosto de 2024
Avaliado com 5 de um total de 5 estrelas

If you’re looking for the finest baby…

If you’re looking for the finest baby products and product advice look no further. Customer service is flawless.
Pre ordered our Cybex Priam pram and accessories and have been updated every step of the way.

Highly recommend.

Thank you

7 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Pram shop visit

My partner and I visited Bababoom today and I can honestly say we were so so happy with our visit and purchases. Isabella was fantastic wanting to know what we wanted and gave impartial and honest advice which was fantastic. Not only was the customer service exceptional, but prices were very competitive and couldn’t find cheaper. It was a very happy visit and I would recommend Bababoom to anyone who was expecting or in market for anything baby related. I will be back to shop again in future for sure.

26 de julho de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Missing order

Missing order.

I ordered on the 19th of July and paid for next day delivery. I had an email to confirm the other but since then NOTHING. I have tried to live chat, email even message the Instagram!! No response still. Very unhappy. I’m not sure yet if I may of been scammed. But I’m very unhappy as this is a well known company and the lack of communication and helpfulness is shocking!

19 de julho de 2024
Avaliado com 5 de um total de 5 estrelas

Great experience

Great experience, especially for a first time mom. The staff were so helpful and friendly. The owner and her family are obviously very passionate about their business and it really shows.

My only niggle would be to have lack of seating since I'm pregnant and was tired the day we went in to order, ha ha

11 de maio de 2024

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