Signed up to this app for what I thought was 28 days. Found it difficult to find my plan & number of repetitions etc and emailed for help.Vagueley helpful but not really. One question went unanswered when I asked about the 28 days & if I missed a day what happened?I used 6 days of this app. 2 amounts then taken for a monthly subscription.No reminders , no asking how I was getting on, nothing. Customer Service the worst I have ever experienced - asked for an escalation of the case but got exactly the same response “ terms and conditions state blah blah.”No apology, no understanding, wasn’t escalated,nothing.No recognition that this was a one off mistake and I have not got any value for £65 . £65!!! There was a new law brought in to combat the mis-use of digital subscriptions taken automatically-there should be reminders. There are none.
Babyface - like Lisa in an earlier review please see emails with Jessica Bailey. I asked for an escalation and am being ignored.

The customer service is terrible and they have no regards for consumer rights. I paid for what I thought was a 30-day trial and they took double the amount the following month. There is no way to manage a subscription through the app and, after asking to cancel, they still took the (very expensive) payment and stated it is not their policy to issue refunds. This matter is ongoing and they appear to be ignoring my emails in the hope it will go away. The exercises are boring, repetitive and there is no explanation as to what muscles are being exercised and why. There are far better, cheaper and more in-depth face yoga programs out there with a far greater level of customer service and support. Absolutely would not recommend this to anyone.

babyface.yoga - please see email correspondence between myself and Jessica Bailey. This matter is still unresolved and my concerns do not appear to be being addressed.