Baby Snooze UK Avaliações 52

Ne réponde pas au mail, n envoie pas les commandes, font payer plus chers que sur d autres sites..attention arnaque

J’ai commander mon article le 06 mars je viens tout juste d’être livrer le 02 avril une honte , j’ai eu beau envoyer des tas de mails et demander à plusieurs reprises le remboursement au vue du délai aucune réponse ni aucun rappel de la société . A fuir . En plus ça arrive sous vide je ne sais pas comment je vais faire reprendre la forme originel du couchage anti reflux pour mon bébé

Grosse arnaque. Pas de chaussures reçues et pas de réponse au mails pour savoir où en est la commande.
On a tout simplement perdu de l'argent.

Chaussons ne tiennent pas aux pieds, le mail de demande de remboursement m'est revenu non delivre, a fuir.

!!!!!! A FUIR !!!!!! J'ai commandé début décembre une paire plus une paire offerte... Un mois plus tard, début janvier je n'ai toujours aucune paire de reçue. Plus aucun contact et retour et plus personne ne me répond depuis! Grosse arnaque !!

J'ai commandé sur le site début décembre et je n'ai reçu la commande que le 02 janvier 2026. La commande a pris 1 mois pour arriver au lieu de 48h à 72h comme mentionné sur le site. Ensuite, il était question d'acheter une paire et d'avoir un paire offerte mais je n'ai reçu qu'une paire. Bref, ne perdez pas votre temps à commander sur ce site.

Arnaque !!! J'ai commandé le 10 décembre. Nous sommes le 29 décembre et je n'ai rien, mais surtout aucune nouvelle malgré mes dizaines de mail quotidien!!! 50 euros en l'air ! Le mail de demande de remboursement est FAUX ! À FUIR

Bonjour babysnooze
J'aimerais faire un retour .
J'ai essayé de vous envoyer un mail sur, votre site .
Sur instagram et Facebook
Même votre adresse mail ne fonctions pas.
Les chaussons glisse trop sur le carrelage
Pas assez performant .
Dommage elle sont mignonne .

Publicité mensongère je n'est jamais reçu ma commande a fuir site frauduleux

Très mécontente. Produit de mauvaise qualité pour le pied de bébé. Publicité mensongère, il faut un meilleur maintien. Ne répondent pas a mes e-mails. Des voleurs !!!

publicité mensongère, délais de livraison à 15 jours et non 48 heures, une paire achetée , une paire offerte, MDR, vous ne recevrez qu'une seule paire soit 39.19 avec les frais de livraison et bien évidement malgré mais relances par mail aucun retour.

I ordered a cot from Babysnooze on 3rd July, which was delivered the next day. Unfortunately, 4 items arrived damaged. I contacted Babysnooze on 8th July and, after providing all requested pictures and part numbers promptly, the process quickly became frustrating.

Communication was slow and required multiple chases (8th, 10th, 18th, 23rd, 24th July). On 25th July, I was told the customer service representative Sami, had been on annual leave and my emails had been “stuck in the outbox.” I was offered a 20% refund for the damaged items, which I accepted the same day.

I then had to chase again on 1st August, and finally received a refund on 4th August — but it was for £44.99 instead of the correct £53.99 (20% of £269.95). Babysnooze admitted they calculated this incorrectly by taking the refund from the VAT-exclusive price rather than the gross amount. Despite me pointing this out on 5th August and requesting escalation to a manager on 7th August, I have received no reply as of 13th August.

Over a month after first reporting the damage, I still haven’t received the correct refund, and the lack of timely communication has been incredibly disappointing. I would not recommend Babysnooze based on this experience.

Received damaged cot, customer service is poor and took longer to solve then usual but got there in the end. Collection of damaged order and full refund within a week, happy with outcome

Aucune réponse à mes mails lors de mes demande de retour.
Évitez ce site de dropsshipping

Really impressed with these guys. I placed a pre order, within a couple of days I had an email advising this would unfortunately not arrive before Christmas and if that was okay.
It was a Christmas present so I needed to cancel, I was offered alternatives which was a nice touch and swiftly refunded as we were set on our original order.
Will definitely order again from you when the need arises.

Avoid this company at all costs. This company sent me a broken cot
Replying to the comment back,
The cot was lost in transit with your delivery company you used so was not my fault. You also told me you wasnt returning the cot to me because it was broken just wanted to keep my money and the cot also. Terrible company and i know other people who have had issues with this site so i will tell them to also leave there reviews of there problems so more people can see when thinking about ordering. I was told if i returned cot they would send me the white cot i wanted so i wouldnt of damaged the cot as there was no issue i thought the company was going to do as they said.

We decided to order the Lillian
Cotbed and it is perfect. Delivery arrived sooner than expected. Quality of the cotbed is of such a high standard. Theres also a pullout drawer which can be used to store additional items. The cotbed was so easy to assemble as the instructions were great and easy to follow. My baby already loves his new Cot. Couldnt recommend Baby Snooze enough.

Excellent customer service ordering my cotbed from Baby Snooze! We received expert advice when choosing which cotbed to go for as there were so many beautiful options! We decided to go with the Lillian Sleigh cotbed which completely exceeded our expectations. It has a beautiful sleek design and a pull out drawer for storage, which there can never be enough of! We were kept up to date with regular updates on the delivery and the instructions were simple to follow to build. The quality of the mattress is also impeccable and the best we have seen. Thank you for such a smooth customer experience Baby Snooze!

Perfect product with extremely outstanding customer service. Definitely suggest.

Thank you for the support and help. Amazing customer service will definitely be a customer again.