BackupVault Avaliações 141

We used Backup Vault for our remote backup services for over 16 years and have always found the support to be reliable and responsive.
As an accountancy practice, data security and peace of mind are extremely important to us, and throughout our time with them the service has been consistent and dependable. Any queries were dealt with promptly and professionally.
We have recently moved to a new cloud-based IT setup due to a wider infrastructure change, but our decision was purely operational and not a reflection on the service received.
Thank you to the team for many years of solid support , it has been very much appreciated.
KMS Accountancy

What a lovely company to deal with. Rob and Brian have been so helpful througout my dealings with them. I highly recommend BackupVault!

Fantastic service from Rob. As a financial services business having a UK data centre was essential. Set-up was very straightforward

Always helpful and willing to assist they always are quick at responding and seem to be they need to reconsider the SLA as they are well quicker than what they state

I've been working with Backup Vault for years, as I started my Accountancy Consultancy in January 2000 and I've been able to use the software to file my client Annual Accounts with HMRC and the CT600's with Companies House at the touch of a button. The support provided to me when required has been outstanding!!!

I came across BackupVault when I needed to find a new back up provider for my accountancy practice. My previous provider stored data in the US and that was contrary to GDPR regulations for the finace sector. My experience with them has been excellent from the outset. They are helpful, always reply to emails immediately and even assited in helping me to keep my storage bill down by flagging uneccesary file back-ups I was including. I totally recommend Nick and his team.

The quality of service was clear right at the stage of setting up. Backup Vault have been professional and knowledgeable, but still maintained personalised customer relations. We are very happy with the product and service they've provided.

I was looking for a UK-based replacement for our current school backups provider. Staff at BackupVault have been thoroughly professional and knowledgeable throughout the transition process. They were also very patient with our fairly slow internal finance processes and kept updating quotes as needed without quibbles. I was provided a lengthy trial period to test and I cannot fault the team at BackupVault at all. Cost-wise, they work with a number of backup vendors to ensure a tailored solution at a really great cost. Highly recommended to anyone, but especially anyone in education.

Required an M365 backup service to replace one included in a wider offering. Looked at a few options. Backupvault looked like it gave me everything I wanted at a good price. And it did. All interactions friendly and professional.

Reliable, honest and compliant with UK GDPR. Speedy to respond to technical issues. I have been 100% satisfied

Really easy to setup the trial. Trial works perfectly, application is great and intuitive to use. As a UK Trade organisation we have to maintain our data in the UK and ensure that it is secure - this service offers all of this cover for our GDPR policies, ISO and Cyber Essentials Accreditations.

We’ve been using BackupVaults O365 backup services only for a month, but the whole process from procurement to implementation has been nothing short of exceptional. Their solution offers comprehensive coverage for Teams, SharePoint, OneDrive, and Exchange, ensuring that every piece of our critical data is protected (games industry).

Their setup process was straightforward, and the user-friendly interface makes managing backups and restores really simple. Backups run seamlessly in the background with no performance hits that we can see, and the guys are always quick to assist with any queries we may have. Highly recommended!

Great product and service from BackupVault. Peace of mind that our offsite cloud backups are in safe hands. The software is easy to use and allows for full or incremental/partial backups. We have been using BackupVault for the past 6/7 years and have found customer support is excellent. Would highly recommend.

Technically, was easy to set up, monitor and operate. A big credit to the service though - proactive without being pushy, responsive and really helpful. In an age of anonymous blanket emails and opaque FAQs, offered welcome personalised support.

I got in touch with BackupVault recently to explore options available for cloud to cloud migrations and they introduced me to AvePoint Fly and supported me throughout the whole project. The support team and BackupVault have been amazing and the response times were great. If you are ever looking for a backup or migration solutions, reach out to them and speak to Brian!

Solid professional company.

We have been dealing with Backup Vault now for a few months and have had nothing but great support, the account managers have been really helpful with arranging costings for us when we are quoting for business.

Their response to support tickets and costing update's are exceptional.

I have no worries about recommending their services

As a small company we were looking for a provider for our clients that delivered on

1. Honesty

2. Reliability

3. Support

4. A direct contact

5. Experience in the industry

6. Vendor agnostic

Backup Vault was the best fit for us. Great team, they are extremely thorough and flexible in terms of shaping the most cost effective and secure solution for our clients.

Thank you.

As a school, we have a legal obligation to maintain and verify data integrity, ensuring compliance with DFE and NCSC guidelines. Initially, we found these responsibilities quite challenging.

Through our experience with various vendors, I can genuinely say that Backup Vault has been exceptional. They not only exceeded our expectations but also provided an unmatched level of support.

Their Support Team consistently monitors and performs regular backup checks, responding to our inquiries with remarkable speed and clear solutions—no unnecessary delays. Moreover, they went beyond the typical service by helping us tailor our backup strategies to meet our specific needs, including Cyber Security checks and Malware scanning. Instead of pushing for a sale, they took the time to understand our requirements, resulting in cost savings and a stronger sense of security for our data.

Backup Vault, your service truly stands out, and we sincerely appreciate your impeccable support.

Our experience working with them has been excellent and hassle-free. We have been utilising their services for a few months now and have only good things to say about their products and customer service.