I haven't built the product yet but after their 3rd party logistics company let me down last minute on Friday morning, Backyard went out of their way to organise a van to deliver my product on a Satur... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Purchased the Arcadia gazebo . Very pleased with the product, detailed instructions to assemble, quality materials and fixings. Very sturdy once constructed and looks great. On delivery we had... Ver mais
A empresa respondeu
Delivered ahead of time, in qty 3 boxes no issues. Some parts could be thicker/ heavier particularly corner sections . Its a long slow process to build and all imperial measures ( inches and feet... Ver mais
A empresa respondeu
ROCKPORT XL GRILL/BBQ GAZEBO Fast delivery, complete in three large boxes, no damage and easy to follow assembly instructions. Every single hole lined up and the gazebo looks great, a real quality... Ver mais
A empresa respondeu
Detalhes da empresa
- Construtor de Gazebos
- Construtor de Pérgolas e Garagens
- Barragem
- Estufas
- Loja de móveis ao ar livre
- Fabricante de brinquedos
Sobre Backyard Discovery UK
Escrito pela empresa
For over 30 years, Backyard Discovery has been producing the highest quality wooden swing sets, playhouses and garden leisure products for the home.
Our team of innovators and specialists are passionate about bringing our love of quality family moments to your backyard. We are everyday parents just like you, while also expert craftsmen with a long legacy of building great products for millions of customers. We strive to take kids outside (just like we were) where they can flex both their muscles and their minds.
At Backyard Discovery, we prioritise the quality of our products and never compromise on standards. Our products undergo rigorous testing to ensure they can withstand even the toughest conditions. We use heavy-duty wood and metal frames and high-quality hardware that remains durable year after year. Plus, our commitment to excellent customer service means we'll always go the extra mile to assist you.
From our attractive pergolas to our purpose-built gazebos in our patio section, we have the perfect outdoor canopy you can rely on all year round, year after year. Whether it is relaxing in your favourite space or hosting for a BBQ, we have you covered.
Our play category is filled with 100% cedar wood built playhouses and climbing frames which are designed to inspire the imagination and promote active outdoor play.
The Backyard Discovery Difference
Escrito pela empresa
- We don’t cut corners, plain and simple.
- When you order a product from Backyard Discovery, you’re getting a design that’s been tested to perform under the absolute harshest conditions, with heavy-duty wood and metal frames, hardware that stays strong year after year, and the backing of a company that will do everything possible to help you.
Warranty & Assembly
5 Year Warranty
With a five-year limited warranty and 3D interactive assembly instructions with the BILT® app, you’ll be supported from the very beginning for years and years of outdoor fun.
Informações de contato
3rd Floor 1 Ashley Road, WA14 2DT, Altrincham, Reino Unido
- 01793 205 322
- ukcustomerservice@backyarddiscovery.com
- backyarddiscovery.co.uk
Welcome to Backyard Discovery Trustpilot
4,7
Excelente
100 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very sorry to hear that our courier has not fulfilled your delivery as expected! We have just sent you an email and would like to help and ensure we can get this right for you.
Great communication and delivered on…
Great communication and delivered on time with regular updates
30 de março de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and the service provided!
We are always here if you ever need support with your pergola in the future!
I haven't built the product yet but…
I haven't built the product yet but after their 3rd party logistics company let me down last minute on Friday morning, Backyard went out of their way to organise a van to deliver my product on a Saturday. Great customer service. Very impressed.
30 de março de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are always disappointed when we cannot provide the delivery service we aim for, but we are very happy to know that we were able to turn this around for you and that you had a great experience with our customer service!
We hope the assembly of your new Saxony Grill/BBQ Gazebo will be a success and we are always here if you ever need support with your product in the future!
Backyard Discovery Team
Easy to follow instructions and plenty…
Easy to follow instructions and plenty of spare fixtures.
Good quality materials and looks great.
The delivery team were very helpful.
30 de março de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and that you are happy with the quality of your new Saxony XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product!
Backyard Discovery Team
Purchased the Arcadia gazebo
Purchased the Arcadia gazebo . Very pleased with the product, detailed instructions to assemble, quality materials and fixings. Very sturdy once constructed and looks great.
On delivery we had a couple of damaged parts. Spoke to customer services UK and these were replaced immediately and delivered within a couple of days.
We cannot fault Backyard Discovery on the service received and would like to thank Josephine in customer service for her assistance.
Highly recommend. Excellent. Thank you.
16 de março de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service and that you are happy with the quality of your new Arcadia Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Superb customer service
Superb customer service. Very helpful when I managed to break something during assembly. Was quite willing to pay but they sent it free of charge. Thank you
10 de abril de 2026
Avaliação não solicitada
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our customer service!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
ROCKPORT XL GRILL/BBQ GAZEBO
ROCKPORT XL GRILL/BBQ GAZEBO
Fast delivery, complete in three large boxes, no damage and easy to follow assembly instructions. Every single hole lined up and the gazebo looks great, a real quality product.
17 de março de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that the assembly of your new product was a success and that you are happy with the quality of your Rockport XL Grill/BBQ Gazebo!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear you had a positive experience with our courier and the service provided!
We are always here if you ever need support with your Saxony BBQ/Grill Gazebo in the future!
Backyard Discovery Team
The gazebo is really good quality
The gazebo is really good quality. Went together easily. The gazebo arrived quickly and the delivery company accommodated taking the packages around the back of the house. I m so happy with my purchase.
23 de março de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are you are happy with the quality of your new gazebo and the delivery service you have been provided with!
We are always here if you ever need support with your product in the future!
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new Rockport BBQ/Grill Gazebo!
We are always here if you ever need support with your product in the future!
First class item.lovely delivery service
Solid well made item,diagram booklet good once you got your head around it,But a lovely well priced bar.
16 de março de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that love your new Cedar Springs Outdoor Bar!
We are always here if you ever need support with your product in the future!
Solid timber Gazebo product
Solid timber Gazebo product at a very reasonable price. Delivery within a couple of days of ordering.
Overall, very pleased with services recieved.
16 de março de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with your delivery and that you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
great very happy
Had it for a while, now putting up, very happy with my new pergola, not put roof on yet but the frame is really sturdy goid quality, delivery was quick 5 ⭐️⭐️⭐️⭐️⭐️
16 de janeiro de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you had a positive experience with our courier and that you are happy with the quality of your new pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Top Quality, Fast Delivery,Excellent communication
Delivery was prompt and we were kept up to date from start to finish.
The gazebo we bought is top quality and looks like it will last for a long time.
Be prepared though, this is a heavy piece of kit and requires a lot of space when identifying and laying out the many components.
My wife and I are both in our mid 60’s and we managed to build the gazebo, although it did take us around 8 hours start to finish, including a few breaks 😂 but it was a great experience and we were impressed at the overall quality and design of the gazebo.
The instructions were detailed and made the whole project possible.
If you choose to buy a Backyard Discovery product (and I recommend you do) you won’t be disappointed, but my only advice would be to be prepared for a full day to assemble, make sure you have enough space to lay out all the parts and identify what you need as you go, and have at least one competent DIY person on the job, take your time and read all the instructions carefully !
Top quality product and excellent company - I highly recommend
⭐ ⭐ ⭐ ⭐ ⭐
9 de março de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback, which is very important to us!
We are very glad to hear that the assembly of your new gazebo was a success and that you are happy with the quality of your new product!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Service Extraudeneer
To say this company was a delight to deal with would still be selling them short. I purchased a very pleasing on the eye gazebo. Within a very short while the goods arrived. Some days later, waiting for the first proper sunny day of March, I began to assemble. With willing wife to help, we built the thing, bit by bit, one panel after the other, finally reaching the concluding part. The finishing line was in sight..... And then, things took a turn. Something happened....not sure what but before I knew it, some of the planks split .... I was now in possession of a broken, non repairable mountain of woods and screws..... Ultimately I inspected the situation and realised 4 of the planks were broken. The rest remained in good order... I reached out to Backyard Discovery and asked if they had replacement parts. I would have been willing to pay.... 24 hours later I got a response..... In a nutshell the reply started by advising they had no replacements but had ordered me, free if charge, the replacement planks I was after, from America. 7 days after that response the replacement parts were delivered to my door..... So, to more or less echo what I said at the start... The people at Backyard Discovery, I salute you.
20 de março de 2026
Avaliação não solicitada
Resposta de Backyard Discovery UK
Thank you for taking the time to leave such detailed feedback, which is very important to us!
We are very glad to hear that you have had a positive experience with our customer service and that we were able to resolve the issues you have encountered quickly for you!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Robust pergola.
Took a chance on ordering the pergola as I had never heard of your Company before. However it arrived quickly and well packaged. The builder is outside right now putting it together and he says it's straight forward, easy enough to assemble if time consuming. He has just finished, taken a good 6 hours. Looks solid and robust as well as attractive.
20 de março de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that you are happy with the quality of your new product and that the installation was a success!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Quality product
23 de fevereiro de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are so glad to hear that love your new gazebo!
We are always here if you ever need support with your product in the future!
Garden swing and play set.
This product requires considerable assembly but the instructions are clear and all the parts are provided and well labelled.
You will require a drill and some drill bits, the odd spanner etc. Battery power tools will make the job easier.
It is best to set out the parts in a clean dry area and work from there. I would advise against getting the parts out in your garden as small pieces will get lost.
Overall good quality and would recommend.
16 de fevereiro de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very grateful for the detailed feedback on the assembly of your new product, and are glad to hear it was a success and that you are happy with the quality of your new swing set!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
Great online experience to purchasing…
Great online experience to purchasing our new all steel BBQ Gazebo. The delivery arrangements were okay but were put back twice, and it was 7 days before receiving the goods. Excellent packaging and very simplistic build instructions. Good quality steelwork and it remains to be seen how the structure survives our weather in Scotland. Unfortunately, out of the 8 roof panels, one panel was not pre-drilled, and this was an extra unexpected task. Overrall 9/10
26 de janeiro de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the assembly and quality of your new Rockport Grill Gazebo!
We are sorry to hear that one of the received parts was not pre-drilled as expected, and whilst we are glad to hear that you were able to resolve this quickly, we want to reassure you that should you ever have any concerns about your product in the future, please don't hesitate to reach out to us again. Your new product includes a 5-year guarantee through which time (and beyond) we will be happy to assist you with any concerns or questions you might have!
Backyard Discovery Team
Immediately took VAT off as a Guernsey…
Immediately took VAT off as a Guernsey resident, supplied good quality product with free delivery
27 de janeiro de 2026
Resposta de Backyard Discovery UK
Thank you for taking the time to leave feedback, which is very important to us!
We are very glad to hear that you are happy with the delivery service provided and the quality of your new Pergola!
We are always here if you ever need support with your product in the future!
Backyard Discovery Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.