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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This is the 2nd time our company orders from Bags of Love. They are extreemely accommodating and go the extra mile to produce what we are looking for. Kajal was our point of contact and we can't... Ver mais

Avaliado com 5 de um total de 5 estrelas

I live on the opposite side of the world to where my custom jigsaw was made and my package arrived just over 24 hours later and thats on standard delivery (faster than local companies). Kin... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have oodles of love for this company. They made my small banners for an up and coming concert. No fuss, can do attitude, enterprising, eager to help -what more superlatives can I give. A "Chat"... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a personalised lanyard on 22nd January. Stated to be dispatched 26th January. Contacted customer service agents twice only to be once fobbed off, and secondly assured it was going to be dispa... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Souvenirs

Informação fornecida por fontes externas variadas

Design products online in exceptional quality, built to last, by our talented team in London.


Informações de contato

4,0

Muito Bom

O TrustScore é 4 de um total de 5

7 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 70% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Jigsaw

I live on the opposite side of the world to where my custom jigsaw was made and my package arrived just over 24 hours later and thats on standard delivery (faster than local companies).

Kindness is evident in their way of communicating, i sensed good will in those i corresponded with.

If i were to be picky, my only suggestion is that the image on the tin be more vibrant in colour and deepened in tone,

Nonetheless my overall experience was positive.

Respectable and appreciated work

30 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kajal - Excellent Customer Service

This is the 2nd time our company orders from Bags of Love. They are extreemely accommodating and go the extra mile to produce what we are looking for.

Kajal was our point of contact and we can't say enough about how helpful and professional she is. Always responding to emails promptly and returning calls asap. Kajal was with us step by step (with us bombarding her with 100 questions along the way) up to the point of delivery.

Thank you Kajal and team for all you have done!

24 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They got it in the Bag

I have oodles of love for this company. They made my small banners for an up and coming concert. No fuss, can do attitude, enterprising, eager to help -what more superlatives can I give. A "Chat" that is almost always open for business with express responses. They have served me well and I would endorse this company 100 % ........will I be back................silly question!! Stupendously wonderful personalised leggings made in express time -quality and panache! Woweeee. In the words of James Morrison song "YOU MAKE IT REAL"

21 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic product

Fantastic product! I fully recommend!
The quality is very good, the production was very speedy and the ordering smooth. Only bummer was waiting for the arrival as I am in Portugal and had to wait for Custom's clearance. But still, totally worth it. I AM very happy with my leather bookmark

15 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Tea towel

Easy ordering, fast dispatch. Tea towel looks great, second time ordering from them, highly recommend.

19 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The products were not as advertised and poor quality

The products were not as advertised. On ordering dinner plates it turned out they could only be used for display purposes. Despite only treating them gently and following all instructions carefully the pattern on one of the plates partly came off. In addition, when I tried to raise problems with customer service, they were extremely unhelpful and would not accept the problems. They said it was nothing to do with them and instead asked if I wanted to order more products from them at full price which I will certainly not be doing this given the products are not as advertised and not good quality.

8 de dezembro de 2025
Avaliação não solicitada
logotipo da Bags of Love

Resposta da Bags of Love

We are very sorry to read about your experience and sincerely apologise for the disappointment and inconvenience caused. This is certainly not the standard of quality or service we aim to provide.

We would very much like the opportunity to review this matter in detail and make things right for you. Unfortunately, we have been unable to locate your order using the name shown on this review. Could you please contact us with your order number or the email address used to place the order so that we can investigate this promptly?

Once we have these details, we will carefully review the issue with the plates and your previous support interaction, and work with you towards a fair resolution. Our goal is to ensure you are fully satisfied and happy with the outcome.

Avaliado com 1 de um total de 5 estrelas

Truly awful to do business with.

Truly awful to do business with.

9 de fevereiro de 2026
Avaliação não solicitada
logotipo da Bags of Love

Resposta da Bags of Love

We are very sorry to read that you feel this way and sincerely apologise for any disappointment caused. This is certainly not the experience we aim to provide.

We would genuinely like the opportunity to look into this for you and make things right. Unfortunately, we have not been able to locate an order using the profile name shown here. Could you please contact us with your order number or the email address used to place the order so we can find the details and assist you as quickly as possible?

Our team is more than happy to help and work towards a suitable resolution. We look forward to hearing from you soon.

Avaliado com 5 de um total de 5 estrelas

Great quality

I thought they'd struggle to get my photo blanket to look right because the main subject was my black dog. But all the pictures look fantastic and really clear.
The delivery took slightly longer than I expected, but they sent me an apologetic email to say they'd reprinted the blanket because they weren't happy with the quality of the first print.
Thank you Bags of Love!

11 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Don’t bother

Ordered a personalised lanyard on 22nd January. Stated to be dispatched 26th January. Contacted customer service agents twice only to be once fobbed off, and secondly assured it was going to be dispatched that day (as of yet it hasn’t). This is now nearly two weeks on from the original order. I despise companies that can’t live up to expectations and deliver. I loathe it when things go wrong and they are flakey and deceptive - rather than be active and accountable and sort the problem out.
IF it ever arrives (which I am strongly starting to doubt), I will return and comment on the quality of the item.

22 de janeiro de 2026
Avaliação não solicitada
logotipo da Bags of Love

Resposta da Bags of Love

Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we truly apologise for the delay and the frustration it has caused.

We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Could you please contact us with your order number or the email address used to place the order so we can locate it in our system and review what has happened?

Please be assured that we take comments like yours very seriously. Once we have your details, we will do our very best to sort this out and ensure it is handled properly. We genuinely care about our customers’ experience and would love the chance to make this right for you.

Avaliado com 1 de um total de 5 estrelas

Bagsoflove asking me to change my review

Unsure how to edit my previous review but the company keep emailing me to ask me to change it. They finally refunded me after many email exchanges and after I said that I was going to trading standards because it was going round in circles. They did offer a replacement but they couldnt get it to me in time as it was for a present. Royal mail tracking did say that it had been delivered but the photo showed a different house. Bagsof love incinuated that i had put the wrong address in, which i had not. I gave bagsoflove photos of my house and a screenshot from Google maps Street view (which also stated the same delivery address) to prove that it was sent to a different house to the photo in the tracking picture and they still didnt want to accept that. It was Royal Mails fault, but the way bagsoflove handled it was appalling.

17 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fun wedding T Towels and coasters

Bags of Love produced tea towels and coasters for our pre-wedding event, featuring lovely cartoon illustrations of us, and the whole experience was absolutely perfect.
The quality was excellent, the colours came out beautifully, and everything looked exactly as we had hoped.
They were incredibly quick to deliver, and when we realised at the last minute that we needed to add more items to the order, they handled it smoothly and efficiently with no fuss at all.
Faultless service from start to finish — highly recommended.

24 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best service possible!

The best service possible!
I needed something super-urgent after another provider let me down. The staff at Bags of Love could not have been more helpful and got my order processed urgently. They really saved the day - thank you SO MUCH!

31 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beautiful, high quality cushion, really impressed

I designed a cushion to bring some comfort to our family after losing our dog. I chose the 40cm soft velvet with duck feather interior and printed on both sides. I was nervous about spending nearly £50 on something I couldn’t return and really didn’t know what the quality would be like. I needn’t have worried. It’s beautiful and of a high standard, so soft and just what I was hoping for. Brought a tear to my eye. If you’re considering a cushion I wouldn’t hesitate.

14 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered two custom microfibre towels…

I ordered two custom microfibre towels with personalised photos on them and received it 8 days later. Delivery from UK to Perth! I was blown away, so impressed with not just the amazingly quick delivery but the gorgeous quality of the towels. My dad is going to love his 80th birthday presents. THANK YOU for such a high quality product Bags of Love, what a winner!

12 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered a personalised puzzle

I ordered a personalised puzzle, but when it arrived it wasn’t up to standard, so I raised a complaint. Bags of Love were extremely helpful and replaced the puzzle at no extra cost, sending out a new puzzle promptly and free of charge. I was really delighted with their customer service.

5 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely gorgeous products- l ordered…

Absolutely gorgeous products- l ordered some photo placemats for my mum for Christmas & they were so lovely l ordered another one for my grandson! I have had many products over the years from bags of love & they are by far superior to other companies who offer similar products.l have never been disappointed, my daughter has a duvet cover from many years ago & the print is still as vibrant as it was brand new !!

20 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Photo Blanket

I ordered a photo blanket, the quality was outstanding, delivery super quick. Very happy to buy from this company again and recommend to others!

30 de dezembro de 2025
Avaliação não solicitada

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