Had an account with Baird for a while now and they’ve never let me down. Ordered on line what I wanted, was advised that during recent rise in gold popularity the item would take a while, got a notifi... Ver mais
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Veja o que dizem as avaliações
The quality of the product is good. The delivery times are good The delivery costs are expensive(£19) and the packaging used unecessary. The parcel could have been sent via special delivery for £9... Ver mais
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Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
A empresa respondeu
Customer service was very friendly, helpful and efficient. First time using them to scrap some silver. I was served by Jeylan who was extremely helpful. My friend also praised the customer service... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With an outstanding pedigree stretching back 50 years, Baird & Co. is one of the UK’s leading full service bullion traders, manufacturers and refiners.
Informações de contato
48 Hatton Garden, EC1N 8EX, London, Reino Unido
- 0207 474 1000
- sales@bairdmint.com
- bairdmint.com
4,3
Excelente
377 avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and always value feedback on our team.
We hope to serve you again in future.
Best regards,
Baird & Co.
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Safe but long wait
5 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days. We have also taken steps to keep these as low as possible in future.
We hope to serve you again in future.
Best regards,
Baird & Co.
Good Trustworthy company
Good Trustworthy company. Secure delivery. Pleased with my purchase.
4 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Great service and experience
Great service and experience, definitely recommended them if it’s your first time purchasing precious metals
9 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
As always Baird is amazing
As always Baird is amazing, they make shopping so easy, would totally recommend this wonderful crew! Will be back again.
10 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. and for your exceedingly kind words - we always value feedback on our team and our clients' overall experience.
We hope to see you again in future.
Best regards,
Baird & Co.
👍👍👍👍👍👍👍👍👍👍
3 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind feedback and hope to serve you again in future.
Best regards,
Baird & Co.
The quality of the products are very…
The quality of the products are very good. You may have to wait a while for them to come, but that is probably due to the demand for the items ordered.
3 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. and for your kind words on our products. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days. We have also taken steps to keep these as low as possible in future.
We hope to serve you again in future.
Best regards,
Baird & Co.
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Quick and efficient service
9 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Not same professional level of service i received before.
Last two experiences were not upto the professional level. 1st despatch product after 20 days. 2nd trying to do some more online purchase but the system is not allowing for some unknown reason.
4 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - these are currently up to three business days. We would advise you to check these before placing an order to ensure they align with your needs. Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock.
We have looked into the issues regarding placing new orders and we will reach out shortly. We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
I ordered a 1kg silver bar good price…
I ordered a 1kg silver bar good price it took a little while to arrive but i have purchased from them before and always arrived so good service overall . Pleased .
5 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. Thank you also for your understanding - our teams are working hard to fulfil orders as quickly as possible and the current lead time is up to three business days.
We hope to serve you again in future.
Best regards,
Baird & Co.
Product good, let down by delivery company.
I am pleased with the product I purchased. I did, however have concerns with the delivery company, Yolk as there was not enough information (no time or date) about when the product was being delivered.
3 de março de 2026
Resposta de Baird & Co.
Thank you for your review of Baird & Co. We appreciate hearing from our clients as it helps us to improve.
We will take your comments on your delivery experience on board and discuss them with our delivery partners. Thank you once more for taking the time to share them.
We hope to serve you again in future.
Best regards,
Baird & Co.
When placing order online getting all…
When placing order online getting all correspondence immediately and when go for collection have not to wait immeditely being served. Staff are very friendly and professional.
6 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Happy customer
My first time here, very happy with the service, friendly and professional
4 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to review Baird & Co. We appreciate your kind words and hope to serve you again in future.
Best regards,
Baird & Co.
Delivery took a very long time
Delivery took a very long time. They initiated the process of delivering after my call which is 22 business days from my order placed.
4 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to share your experience with Baird & Co. We take all feedback seriously as it helps us to improve.
We are committed to providing a high standard of service and are sorry to hear that your experience did not meet your expectations. The most up-to-date order lead times are displayed on the homepage of our website - these are currently up to three business days though peaked at twenty earlier this quarter. We would advise you to check these before placing an order to ensure they align with your needs.
Alternatively, you can visit our Hatton Garden showroom, where in-store purchases are available for immediate collection, provided items are in stock. Whilst we note your order was delivered within 17 working days from when it was placed, we apologise for the delay.
We hope to have the opportunity to regain your trust.
Best regards,
Baird & Co.
Very happy with my order
Very happy with my order. If they would also drop the delivery price, that would be great.
4 de março de 2026
Resposta de Baird & Co.
Thank you for taking the time to share your feedback of Baird & Co., we appreciate your kind words.
Our priority is for all orders to reach our clients safely and without issue - our fees reflect those charged by our chosen couriers in order to ensure this. Regardless, we actively try to ensure these are as reasonable as possible and we will ensure any savings are passed on to our clients.
We hope to serve you again in future.
Best regards,
Baird & Co.
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