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Balance Coffee Avaliações 

394
•
O TrustScore é 4.5 de um total de 5

4,4

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Coffee quality is outstanding but beyond this, the company is built on great values and commitment to producing a toxin free, high quality product above profit. Everything is on point from customer se... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service. I had a small issue on ordering, got in touch with them and it was dealt with very swiftly which I hadn’t expected as it was the weekend. Can highly recommend the coffee t... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

SCAM site. no sign of order. I placed the order for a coffee lover for their birthday, the order qualified for free 1-2 day delivery as it was over the spent limit. 3 days letter the coffee h... Ver mais

Avaliado com 5 de um total de 5 estrelas

Over a year of regular purchases with Balance Coffee, I haven't had a single issue. The team always responds instantly and resolves every request positively. The coffee quality is close to excellent,... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Torrefação de Café
  2. Atacadista de Café
  3. Fornecedor de Cafeteiras
  4. Loja de Produtos Saudáveis
  5. Venda de Café

Escrito pela empresa

At Balance Coffee, we boost your well-being with our healthy, freshly roasted coffee and powerful mushroom elixirs. Our products are 100% natural, toxin-free, and free from mould and pesticides, ensuring a clean and nutritious coffee experience. We source beans from the top 1% of farms globally, supporting ethical and sustainable practices. Our roasting process maximises health benefits, delivering coffee rich in antioxidants and essential nutrients. Discover our range of ground coffee, whole beans, and mushroom elixirs. Our Lion's Mane Mushroom Coffee enhances focus and cognitive function, while our elixirs blend seamlessly into drinks for added health benefits without altering flavour. We’re committed to exceptional customer service, learning from every interaction to serve you better. Experience the difference with Balance Coffee. Shop now and level up your day.

The Balance Promise

Fresh healthy coffee, delivered with zero risk

Get fast, reliable shipping on every order and relax knowing you're covered by our 60-day money-back guarantee. If the coffee doesn’t meet your expectations, we’ll happily replace it or refund you. Your ritual is protected.

Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

394 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,4

Todas as avaliações

(394)

129 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The best clean coffee

This is the only coffee I drink now. I buy coffee beans and grind them myself for freshness. My favourite is the Stability Blend but I also drink Dark Fire which is stronger. The service is great.

22 de outubro de 2025
Avaliado com 1 de um total de 5 estrelas

Worst Customer Service I've Ever Experienced

Customer service was sunshine and light until there was a problem. These people are stellar at blame shifting, deflecting, not answering and laying all responsibility for their errors on their customer without lifting a finger to fix problems they've created.

I was extremely careful not to sign up for a subscription as I wanted the trial pack to test the coffee. A while later with no notification I received another coffee + a mushroom elixir. I was told I had set up the sub and I would have to cancel it myself, they can't do it. Yet my account clearly stated there were no subscriptions. When I asked how to cancel something that isn't there - no reply. I was then told that I should be happy with the news that I was getting a free mushroom elixir with the coffee I didn't order and wanted cancelled. I'm allergic to mushrooms and don't want that in my house, would never have ordered it and don't want it. Their reply? Crickets.

I refused delivery and they finally settled the issue with a refund. Do I trust them? No. And neither should you. As long as everything is running sweet for you you'll be fine, but God help you if there's a problem. To me that's all you need to know about a company. And I didn't like their coffee either, it's either too green or too weak and I've travelled the world drinking coffee so I know my stuff.

22 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Coffee with a lifestyle twist

Really good products - as a diabetic I need to manage my entire lifestyle ecosystem and that includes coffee. Balance coffees focus on purity helps me manage fluctuations in blood glucose better as part of my lifestyle management. I wouldn’t go anywhere else.

3 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing coffee and customer service!

Amazing coffee and customer service!
I can’t drink coffee from Costa etc anymore. Once you’re used to drinking really good coffee like balance you can’t go back to drinking average coffee.
I had a couple of issues with an order (not their fault) and within an hour of emailing they had sorted it out for me. I can’t recommend the coffee or the company high enough

20 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Quality coffee

This is some quality coffee! I have a histamine intolerance so it has enabled me to have coffee without itching which is great. The customer service is also excellent. Can't fault it and will continue to purchase 😄! Thanks!

30 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Had a slight issue with an order

Had a slight issue with an order, and it was resolved immediately!!! Amazing service as ever !! It’s why you just keep coming back !! The coffee is also some of (if not) the best organ coffee around bar none !!!

28 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Coffee

Great Coffee
This coffee is so good - our friends all love it too. We find it hard to have a coffee anywhere other than home now as it doesn't taste as good as Balance!

10 de outubro de 2025
Avaliado com 5 de um total de 5 estrelas

Amazing customer service

21 de outubro de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much for your kind words, Jason! We’re delighted to hear you had a great experience with our team. Your support really means a lot to us!

Avaliado com 5 de um total de 5 estrelas

Missing dropper

Was missing a dropper in my parcel so I emailed and they got back to me very quickly with a solution!

18 de outubro de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you for your feedback, Kelcie! We’re glad we could resolve this quickly for you. We really appreciate your patience and support!

Avaliado com 5 de um total de 5 estrelas

Customer support

I was having trouble with my order so contacted Balance who got back to me very quickly. Christian and Jallyca resolved the issue and my order was received the next day. The coffee at Balance is really lovely and even the Darkfire Energy blend, although bold, has a lovely taste and not bitter.

16 de outubro de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much for your kind words, Fiona! We’re delighted Christian and Jallyca could sort your order quickly, and we’re thrilled to hear you’re enjoying the Darkfire Energy blend. Your support means a lot to us!

Avaliado com 5 de um total de 5 estrelas

Very helpful and responsive customer…

Very helpful and responsive customer service.

17 de outubro de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you for your kind words,Joe! We’re glad to hear you found our team helpful and responsive – your support means a lot to us!

Avaliado com 5 de um total de 5 estrelas

great coffee and marvelous customer service


Not only the coffee is delicious and toxins-and-rubbish free, but the customer service is outstanding. The Balance Coffee Team was ever so helpful with managing my order while I was away, the e-mail communication was smooth and sweet.
Thank you!

24 de setembro de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much for your lovely review, Agnieszka! We’re thrilled to hear you’re enjoying your coffee and that our team could make managing your order easy while you were away. Your kind words really mean a lot to us!

Avaliado com 5 de um total de 5 estrelas

great customer service and follow up-…

great customer service and follow up- speedy response to questions. Coffee is a game changer and finding some of the mushroom products also beneficial. Expensive yes, but for quality a must- who wants to be drinking mould when you could be reducing the toxic load and supporting a new business initiative- keep up the good work

14 de outubro de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much for your wonderful review, Theresa! We’re delighted to hear you’re enjoying the coffee and finding the mushroom products beneficial. Your support and kind words really mean a lot – we’ll definitely keep up the good work!

Avaliado com 5 de um total de 5 estrelas

A fabulous find

I was delighted to come across Balance Coffee whilst searching for a gift for a coffee connoisseur and health conscious relative. The product ticks all the boxes and will be greatly appreciated.

13 de outubro de 2025
Avaliação não solicitada
logotipo da Balance Coffee

Resposta da Balance Coffee

Thank you so much for your lovely review, J! We’re delighted you found the perfect gift and hope your relative enjoys it as much as you do. Your support means a lot to us!

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