Bariano Avaliações 

We received that best customer serciwt (from the highpoint store) I found them
Be super helpful. They treated my 12 like a princess. I found them very respectful

Buyer beware absolute worst customer service, worst company to deal with. After dealing with Bariano to refund a faulty dress, I never received the refund have been dealing with a Clair from customer service who is clearly incompetent in her role. I cannot believe how unprofessional this company is never ever will I shop there again.
Worst customer service experience it is been six weeks and I still have not been received a refund.
In emails from Bariano, They have assured me that I have been refunded & but have not.
Clair has now ignored all my emails.
The Bariano head office phone number rings out no one ever picks up.
I have now gone straight consumer affairs Victoria and will be seeking damages and so should everybody else. I have all the emails to prove it and all the phone call dates and times.
I still cannot believe how unprofessional and careless this company is.

BARIANO WARNING! don't buy from Bariano Melbourne the MOST worst Nightmare experience my wife had with there customer service refund team. they could not make one straight decision, Claire has no talent to deal with costumers, for Bariano its all about all the MONEY they can make, a complete waist of time and effort dealing with this company. NEVER AGAIN. it went to the Point of contacting Fair-trading Victoria on there business practices. do your self a favor DON'T DEAL WITH THEM.

Inflexible return policy
Full priced item and no ability to refund
Yes, they will point you to the terms and conditions, but expensive event wear is hard to order online ! Will not do again. Wish I had read reviews first. It seems a common thread. I would have thought that a full priced dress that is unsuitable and not a good fit could be returned with a refund. This sort of inflexibility is not good for the brand. The material on the dress was not what I expected and the fit wasn’t right or flattering. Now I have an expensive credit note with a brand I now don’t trust. Unless you can try it in store. Don’t order it !

I was asked to return faulty dress I purchased online at my own cost. Despite following their instructions, I didn’t hear back for three weeks. After extensive back-and-forth communication, I finally received a refund, but not for the shipping cost. As they’ve agreed.Amy (the person who I dealt with) said they’ve offered me a $50 credit note for the inconvenience I experienced, but I have yet to see it. (Never received it) they only issue credit notes, even if the product is faulty. Stay away from them. Unless you wanna deal with just stress.

I recently made a purchase from Bariano Australia and, unfortunately, had a disappointing experience with their return process. When I attempted to return an item, I was informed that they only offer store credit or exchanges, not refunds. This policy was quite limiting, and I wish it had been clearer during the purchase process.

I even visited their store in person to make the return, but I was redirected to complete the process online. After initiating the return online, I noticed a $15 handling fee was deducted, which seemed unreasonable.

While I understand that businesses have their own policies, a bit more flexibility and customer consideration would have been appreciated. This experience has made me reconsider shopping with Bariano Australia in the future.

The dress I purchased was exactly like the photos, even more stunning. The sizing was spot on to the sizing chart. The delivery process was excellent, received my order in 5 days. Would definitely buy again from Bariano.

Instore purchase - amazing sales person in Richmond today, just delightful and super helpful. Really honest about wat looked nice and wat didn’t. Great experience

BUYER BEWARE!!! I never received my order, when l contacted them they have not bothered to reply to tell me where it is. I have contacted their courier, couriers please, and they also do not reply.

I am sending a complaint to NSW Fair Trading to get my refund.

I ordered a dress online. The website was a shamble. I ordered a copper coloured dress but was sent a white dress with silver sequins which were falling off everywhere as I carefully tried it on. Their size guide was also incorrect so the dress is too big. Never the less I can’t wear a white dress to a wedding. It was delivered in a plastic post satchel, as if they were thankful to have finally rid themselves of the white dress once and for all.
I had sent many emails to DO NOT DELIVER as there seemed to be some kind of glitch in their system when ordering. All my emails bounced back as MAILER DEAMON, so assuming they then don’t receive emails or the email address is all for show. I’ve left countless voice messages in the number they provide, and again nothing. I’ve spent hundreds of dollars for a dress I’ll not be wearing
DO NOT ORDER FROM BARIANO, I certainly won’t be again.
I would like a refund as there was a glitch in their website and the dress is faulty.

Extremely poor customer service. The website is misleading in regards to their refund/return policy. The return process doesn’t align with their refund policy. Sizing and product descriptions are inconsistent. Will not be purchasing from this company again!

Have received the wrong dress (a cheaper one than I had brought too) and have been trying to get in contact with someone from customer services to fix since the 10th of January 2024, without success.

Will update when/if it's resolved, but customer service has been horrible up till now. Would avoid if possible.

The absolute worst company in the world to deal with!!!
Very slow postage, very slow returns. Their email address doesn’t work. The phone number doesn’t work.
Try and find a different company to deal with

Impossible to get a hold of anyone in customer service!

*Edit*: Emailed them on Monday 24th July and finally heard back from them on the 28th July. Did take awhile but glad my issue is finally getting sorted.