barstools.co.uk - the bar stool and chair specialist Avaliações 1.389

Nice bar stools and good quality, would buy again.

All great ordered 2 stools
Right colour right stool all fanastic

Gorgeous stools, great quality and super comfortable

From the moment I placed my order it all went down hill website states free mainland delivery I was charged even tho I live mainland Britain order was take then next day I’m advised it’s out of stock even though the item was still being advertised on there site for next day delivery! I am
Not offered a refund as an option even tho item out of stock I am then advised it will arrive end of Jan I placed order in November! January comes and goes no correspondence from customer service I continue to chase into Feb and ask for order to be cancelled I am finally offered a 20% refund and advised my order should come end of Feb I ask to be kept updated on the logistics of the delivery and I will accept the refund! Feb comes and goes no update from barstools I chase on 2nd of March as again still not had my 20% refund and no update results in me asking for full refund to then be told finally I can have the refund but it will take time to refund! I email back advising I wish to be refunded within 48 hours to ofcourse have no response Absolutely shocking service completely understand stock being stuck in transit but the whole experience from start to finish with this company was awful they are happy to take the money yet still waiting for a refund for items I paid for and ordered in November and if I hadn’t continued to chase would never of been updated on! Would not recommend to anyone! Customer service fell so short coming from a customer service day job I have never experience a service as bad as this!

I wanted white bar stools - after seeing some that looked white on the website - I emailed twice and called twice to make it very clear I only wanted brilliant white not off white or cream..
They still sent cream out 6/02 -arrived 7/02 - the box said white but it was a horrid yucky yellow colour- plus horrible quality...I emailed and called the lady arranged with DPD to collect - parcel arrived back 11/02 no apologie for the inconvenience and then I had to chase my refund up after a week- then open a dispute with PayPal! So another company that likes sitting on other peoples money...just rude!
I would avoid ordering white barstools from this company ! Unless you're not bothered about the colour that turns up!

The reply below needs editing - you did Not refund in a timely manner -PayPal reviewed and refunded in full, I still have emails of prompting you to refund and making you well aware that i would review honestly.

I have just received my new American diner stool for my kitchen. It's absolutely brilliant and looks amazing.
Having looked for weeks to find the right stool I'm so glad we found Barstools .co.uk
M J Russell

The delivery was when expected. So great. The barstools were packaged well & all items were correct & not damaged. They look great now they are assembled but the same screw out of each barstool keeps falling out (so 1 screw in each barstool) when i move them to clean underneath! Also the instructions to assemble were definately not the best & could be better, explained. Video shows 1 person assembling the stools & infact needed/required 2. So better instructions would help.Wanted to give this a 4 but instructions & iffy screw made it 3 star.Thank you.

Great quality stools
Good price
Very pleased

Easy ordering, quick delivery, easy assembling.
All good.

Great quality barstools, fast delivery.

Fantastic stool. Will defo buy another one

Great product, quick delivery.

Would definitely recommend and use again.

Order arrived promptly. One item damaged. Got in touch it was replaced immediately. Top customer services.

Brought 4 orange harlequin bar stools. Very easy to order and arrived within two days. They were quite straightforward to assemble, 5 to minutes per assembly. At less than £250 for four, they are very good value for money. More importantly they look great, are stylish and comfortable and complement our newly renovated kitchen.
Very well done.

Excellent customer service. I ordered the wrong coloured bar stool. A simple phone call is all it took to correct my order and the item arrived the next day. No hassle. Product as described.

Fast delivery and stools were as described plus v comfortable.

Great stools and customer service but what soured the whole experience was that after you couldn’t supply my first choice, I chose another stool which was delivered promptly and are great but I then had to chase and wait over two weeks for a refund on the difference in price of £160

Prompt delivery. Great choice. Good value.

I would definitely recommend this company and purchase from them again. The product arrived promptly and exceeded my expectations. Great customer service experience.