Bass Avaliações 

I've been playing on bass win for a while, received a few payments and then the problems started. 3 payments totalling €600 never made it too my bank. Did everything they asked, up to date statements showing payments hadnt gone through, letter from the bank , more statements and every time I did what they asked they came up with something else I needed to do. Extremely unhelpful. my bank advised doing a forward trace but they said they couldn't do that without the relevant paperwork from the bank, which the bank cannot provide. Went round and round in circles for months, have given up of ever getting the payments. Stay well away from this site

I have over £2000 in my account from a £20 deposit...ive gone through hoops trying to verify my account,they keep making excuses saying documents are not readable...bollocks,they are perfect..have a good mind to jump on a plane and find their head office with all my details.

Had a couple of wins but I am sure the RTP is super low,

Stay away,

Deposited 50 euros amonth ago but still have'nt been able to play any games . Totaly ignored by customer service . Would have given them 0 stars if it was possible .

Scam casino, stay away

If I could give minus stars i would! I constantly play (my own stupid mistakes) I never win and when I do they constantly stop you from being able to withdraw, they prey on you and call you! Yesterday I won 450€ I gave my game "manager" 50€ as a tip to help get my winnings faster and I got told I would! They cancelled and recredited it to my account 4 times yesterday!! PLEASE DO NOT USE THIS SITE, THEY ARE LIARS AND CON ARTISTS ... TAKE TAKE TAKE FOR NO PAY OUT

Thieves scumbag

The work of our casino is regulated by our internal rules. It's your choice if you want to play with us or not. We offer you European-level returns, quality service, and timely payments.

Can get contact to ADR
Olivia
we are unable to provide direct contact to an ADR. Please understand that all disputes are handled according to our internal rules and procedures. If you have concerns, submitting a detailed request through our support team is the proper way for it to be reviewed.

Linda
I will help you!
Unfortunately, your withdrawal was rejected as the payment provider was not able to credit the payout to your card. The issue appeared on the side of our payment provider, who was trying to process the payment. The issue has only technical character, and it is not your fault. We totally understand your frustration, but we hope that very soon the situation will be resolved for you. We kindly apologize for the inconvenience. Furthermore, we will do our best to review and resolve your new request as soon as possible.
Olivia
I want to inform you that our payment department can approve your withdrawal and proceed with the transaction.
However, occasionally there are difficulties with specific payment methods that could potentially lead to the transaction failing.
We recommend attempting the withdrawal again
to see if it goes through
successfully.
Charley
I understand your situation, we will do our best for the transaction to be processed successfully, unfortunately, the transactions may get rejected by banks sometimes since not every bank accepts transactions from casinos or international transactions. But our payment department always tries to process the payments many times. I hope your next transaction will be successful, we kindly ask for your patience. It is in our best interest as well for the transaction to be successful and for our players to be satisfied.

Finally won 800 euros, went to withdraw and I could only take 400. So I withdrew 400, left 400 in and started playing with the balance. I then checked on the withdrawl and it had been rejected. I asked customer service why and they said by playing with funds I had left, it had reversed the withdraw request and then I used all my funds. I didn't. Any other casino, only the player can reverse a withdraw request. How are these guys allowed to operate in the UK. Scam Scum

Being verified takes a good while. I would suggest you do it on setting up your account.

Customer service was very helpful when I was having issues having my account verified due to no longer having the card I initially used to deposit.

Withdrawal was in my account same day it was accepted.

If I could give less stars I would.
Scam site. Won’t pay you. Uses nuked games (won’t pay on features). Will pester you with phone calls and emails about “bonuses” that will pester you to deposit of course.
However much you feel the need to gamble. Please do yourself a favour and steer clear of this site. For your own sake. I made the mistake to deposit, so you don’t have to!

Customer service lie about their own terms and conditions. I made a mistake by not checking trust pilot so it’s my own fault that I’ve lost the £100 I deposited over this week. I have a £140 withdrawal ‘pending’ but the hoops they want me to jump through, I’d rather just learn a lesson and delete the app. I gave them an email I never use. Don’t be like me - check trust pilot!!

In my opinion your gaming sites a joke your quite happy to take deposits to your gaming site when it comes to withdraw funds it's impossible I've tried to withdraw funds on several occasions only to be rejected why is this answer rogue site trying to get you shut down a s this seams like a con

Please read reviews, they are bad for a reason! They will let you deposit as much as you want, but trying to withdraw is another matter! I’ve never experienced such bad KYC, I’ve hesitated in putting a review but it’s perfectly clear they don’t want to pay! These are not regulated by the UK gambling commission so be warned, if I finally get my winnings I will change the rating at I won’t hold my breath, I wish I would have taken notice of reviews, thankfully I didn’t deposit that much. At the moment they keep asking me to withdraw and the verification will be done quicker but they have blocked my from withdrawing?? Emails from them are always the same, thankfully I have all evidence.

Avoid at all cost, over £1000 down only one decent bonus within 15 games. Make it so hard to withdraw and you can’t self exclude. This is a pure rip off and should be closed down by the ukgc it’s the worst site I’ve been on without a doubt, an avid gambler this site is shocking avoid avoid avoid

They have been contacting me for months 2/3 times a day saying I have won or got a bonus on my A/C. I do not have an A/C nor do I want one as they are a bad company have complained to the gambling commission but they will not do anything as they are paid for by the bookmaker firms.

Not sure why people aren’t getting their withdrawals. I got mine within about 28hrs, customer service was really good too and replied quickly.
Good game selection too.
I’ll update after I’ve played a few times.

****update**** seems they lure u in with a small win then nothing after. Hardly any bonuses, no bonus rounds and no wins unfortunately which is a shame as I though it was a good site!

SCAM ,!!!!!
STAY AWAY FROM THIS SITE.
🤬🤬🤬🤬🤬

PLEASE TAKE THIS ADVICE… If you give this company your email and phone number they will sell it on… I had to change my number because I was spammed with so many sms messages , phone calls and emails every day and there’s nothing you can do about it

Seems I’m not the only one being told payment department are sorting!
Withdrawal approved 5 days ago and nothing has changed, apparently payment provider has frozen withdrawal funds. 1st withdrawal declined to “bug”and 2nd attempt approved and then frozen.
Told funds will go back into balance but doubt this very much as been 5 days