BBQGuys.com Avaliações 

I have an outdoor bbq, that was already installed in a counter when I bought my home. Having nothing more than the brand name of the bbq, agent Rachael was able to view a photo I sent and steer me to the proper cover for my bbq.

Great service! We purchased a built -in Napolean grill and cabinet doors and received them in a few days. When my contractors went to install the doors we found out that they were too tall for our enclosure. We were a few days out of the return window but we were able to order the correct doors (which came fast, shipped that day) and return the other ones and just had to pay the return shipping cost. Very happy with our experience with BBQ Guys and I would absolutely do business with them again

We had specific shipping concerns that were voiced by phone to our sales agent. We were told whatever we wanted to hear in order to complete the sale. The minute they got our money, everything changed and they left us to try and fix their incompetence ourselves. They preferred to cancel the entire $4000 order tahn simply contact FedEx and redirect a small part of the order. Terrible company. We cancelled the oreder.

We purchased a grill for an outdoor kitchen a 4 years ago with a lifetime warrantee from BBQ Guys and Blaze. We also purchased refrigerator, side burners and a few other items. Our regulator for the gas hookup that they provided is now falling.
BBQ Guys states we have to wait months for parts to arrive before they can ship. They have many grills available to ship as a replacement but refuse to do so. I guess warrantees mean nothing to Blaze and BBQ Guys.
We will now go into the holiday season where we entertain family and friends with NO WOKING OUTDOOR KITCHEN......

Incredible customer service. Everyone ideal with was polite and competent. Great response time. 10/10.

Ordered a $3800 artisan grill and the grill does not work. This company offered 0 support and says they are a e-commerce company. Do yourself a favor and order from a local company that provides hands on support

The shipping time took too long and longer than they said it would take on the website. When I couldn't get the product in time, my GC couldn't wait for the vents and ended up using a product from a local outdoor store. When trying to return the product, they charged fees to return, which its their fault that it didn't come in on time.

So easy to place orders and delivery time was acceptable.

Do not order from them. Delivery is absolutely atrocious. Spend the extra $100, and get your order.

Order was received and delivered on day it was supposed to be delivered . The cover was same quality as delears but covered better and much cheaper.

Tiffany is the sales agent that I engaged with while reviewing and making decisions about the best outdoor grill/ kitchen that would best meet my needs. Tiffany was professional, knowledgeable and informative. She kept the conversation light and added humor to the entire experience. What a great Sales representative you have with Tiffany.

They marketed and sold a product they do not have in stock. And there was no notification of this. I've paid for it and have no idea when it will ever come in because they don't have it.

I ordered ONE grille and somehow the confirmation sent to me showed two. I called quickly to get it corrected and was told it was too late (less than two hours from confirmation receipt) that the grille(s) had already shipped. It was only after that that I received a shipping confirmation. Now they're saying I'll be charged for return shipping on an item I never wanted.

Ordered a Weber grill. 3.

very disappointed with my experience from bbq guys ...I purchased a bbq from bbq guys beginning of august 2026. Since placing the order I called approximately once a week to find out when my bbq would be shipped. Every time I was told the same thing...It would be next week run around...with no bbq and no satisfactory explanation...After weeks of repeated phone calls, I finally canceled my order today....This has been a very disappointing experience. I understand that delays happen, but repeatedly giving a customer the same promise without delivering is not acceptable...I would not recommend BBQ GUYS based on my experience....Now I have to wait till next year to get my old BBQ picked up by my trash company...UGG

Improve response time and shipping time for purchases. Uphold your guaranteed ship date. Correction: bad experience turned into greatness customer service contacted me fixed the problem and now my shipment is arriving early! Great job guys! Thanks so much

Ordered a grill yesterday and found this morning that the price went down $90 overnight. Joey in customer service was super helpful and kindly processed a credit adjustment this morning.

Dear Affirm Support,

I am writing to express my strong dissatisfaction with the resolution of my dispute regarding product ID U72H-EJP1. As previously stated, this is not a financial issue, but rather a matter of poor customer protection.

It is disappointing that you have decided to side with the merchant despite the fact that the merchandise arrived damaged from day one. This decision indicates a clear lack of support for the buyer.

I will be sharing my negative experience with your company across my social media platforms to ensure other consumers are aware of how buyer disputes are handled.

Bbqguys is probably the biggest mistake I made. The fridge door came broken, the countertops all discolored, and nothing matched. Their response was to wait 10 weeks. Even after that, they shipped new tops and said they would not put them on. That is my responsibility. Fixing the fridge door is also my responsibility.

I will never buy from these two companies again.

Sincerely,
Mike

After posting my review they reached out to address the problem
So ill upgrade it
YEs the horrible customer service reviews are accurate. Website has some false advertising
Website has offer of a free accessory with purchase of the grill. They ignore my queries about that.
Delivery services are lousy too. Grill is still sitting somewhere ina warehouse locally now for 6 days

good product selcion though.

This is an update to my review on July 15, 2026...Thanks to a friend with experience in the repair industry, he got the machine working great and we are happy with the machine. But this review is more for Jon with BBQ Guys...I spoke with him originally and I was a bit frustrated bc there wasn't anything BBQ Guys could do(GE requires you to work directly with them on repairs and service). However, for the past 3 weeks Jon was in contact with GE to give permission for BBQ Guys to help me with my issue but to no avail. Jon went as far as to offer a refund for the item since GE would not be of more assistance. Jon went above and beyond and did all he could to make sure our machine was working. Many thanks to Jon and his follow up.