Easy to sort what I needed online quick payment methods and extra quick delivery. Items arrived very quickly and as specified. Great work guys, keep it up!
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Veja o que dizem as avaliações
Wow, I have already received my order & I only placed it on Wednesday & today is Friday!! Absolutely brilliant service! More than 5 stars actually. Been kept in the loop the whole way through th... Ver mais
Excellent. Problem with the delivery rectified overnight before the long weekend. We overloaded it with an oversized pig and it performed flawlessly. I bought my first setup from these guys 10yrs ago... Ver mais
Customer service was among the best I have experienced in fifteen years. Prompt and thoughtful responses to my questions about the pizza tool stand I needed. Attentive follow up and follow through aft... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre BBQ Spit Rotisseries
Escrito pela empresa
About us
BBQ Spit Rotisseries is Australia’s largest spit roast store. Choose from over 70 models of spit rotisseries, smokers, pizza ovens, BBQs, and spit motors.
Flaming Coals Offset Smoker BBQ
Escrito pela empresa
- Flaming Coals Offset Smoker BBQ
- https://bit.ly/2Z3kTT6 If you are looking for a solid and sturdy Texas-style offset smoker without breaking the budget, then the Flaming Coals Offset Smoker BBQ is the logical choice. For added durability and efficiency, this smoker is constructed out of 3 & 4mm thick steel making it strong, the extra thickness in the body means less fuel is needed to maintain your desired cooking temperatures and together with the 20mm wide heat sealing tape around the cook chambers doors makes this one of the best value, high quality offset smokers available in Australia.
Customer service guarantee, 60 day returns, 1-2 year warranties
When you join our BBQ Spit Rotisseries family, you are covered by our Customer Service Guarantee, Returns and Warranty Policies
2-year warranty on Flaming Coals motors with our own onsite technician for your peace of mind
60 day returns policy on unused products from the date of purchase in case you change your mind
24-hour Monday-Saturday phone support
3 hour response time to emails 9am-5pm Monday-Saturday
Online live chat support 9am-5pm Monday-Saturday
Fast dispatch within 1 working day (for in-stock items)
Assembly videos and user manuals to ensure you get the support you need
Online Learning & Support Centre packed full of recipes and how-to guides
Our own Facebook community to share ideas, tips, photos etc.
Informações de contato
59 Brunel Road, 3198, Seaford, Austrália
- 1300 002 771
- sales@bbqspitrotisseries.com.au
- bbqspitrotisseries.com.au
BBQ Spit Rotisseries
4,7
Excelente
3 mil avaliações
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
It dosnt actually fix together so it…
It dosnt actually fix together so it stays in 3 pieces and just balances. Am I doing something wrong
1 de dezembro de 2025
Resposta da BBQ Spit Rotisseries
Hi Gary,
Thank you for taking the time to share your experience.
We’re sorry to hear that you’ve had some difficulty with the assembly, and we truly appreciate you bringing this to our attention. This pizza attachment kit has been part of our range for years. They're usually straightforward to assemble, so we’re confident there may be a small detail we can help clarify.
We’d be more than happy to assist you in getting everything set up correctly. If you’re able to email us a few photos of how the pizza attachment kit is currently assembled, our team can take a closer look and guide you through it step by step.
Your customer experience is very important to us, and we want to ensure you’re able to enjoy the pizza attachment kit as intended and have fun cooking.
We’ll be reaching out via email shortly and look forward to resolving this for you.
Kind Regards,
Jade D.
BBQ Spit Rotisseries
Resposta da BBQ Spit Rotisseries
Thanks Karen! Comments like these make us love what we do. Enjoy!
Satisfied customer
I am very happy with the products purchased, they were up to my expectations, but I found the postage rather expensive.
1 de dezembro de 2025
Resposta da BBQ Spit Rotisseries
Thanks for the feedback on postage costs. We always aim to keep rates as competitive as possible based on size and location, and we really appreciate your support. We look forward to serving you again.
Love it
Love it, and I love the fact that customer satisfaction is paramount for BBQ Spit Rotisseries and that is why I'm a regular customer. They have great prices and provide advice for all BBQ needs.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da BBQ Spit Rotisseries
Thanks so much for the fantastic review and your continued support, we really appreciate it. Customer satisfaction is what drives us, and we’re glad to be part of your BBQ setup. Happy grilling!
very quick service and desbatch
very quick service and desbatch. good communication and follow up
3 de novembro de 2025
Resposta da BBQ Spit Rotisseries
Thank you very much Leon! Glad you're happy!
Communication on point and on time
Communication on point and on time. Quick dispatch for my item.
11 de novembro de 2025
Easy to deal with
11 de novembro de 2025
Cant beat them!
Cant beat them!
Bought a good amount of stuff through these guys and im in the their BBQ community. Wont get a better experience
3 de novembro de 2025
Ordered yesterday after lunch and it…
Ordered yesterday after lunch and it was on my doorstep in time for morning coffee (in another state!). Absolutely amazing!
Brilliant sales and service.
5 de novembro de 2025
Customer service is great
Customer service is great, the products are fantastic and delivery is always very quick. Keep up the great work you guys do
5 de novembro de 2025
Great products and excellent service
Great products and excellent service. Will definitely be a repeat customer
8 de outubro de 2025
Just because it’s on TV shows it doesn’t…
The concept is good in trying to reduce fat /oil flare ups, however the flare up is what enhances the flavour both from the charcoal and burning fat/oil. This is easily achieved by having a small spray water bottle handy to control the flare ups.
Also the QA could be better as the wires that lift / lower the parilla where not locked at the same length causing the parilla to be lopsided.
I’ll still be using the overall assembly but having a standard grill made with round bars instead of the V channel SS.
2 de outubro de 2025
Quick response when I emailed them for…
Quick response when I emailed them for a tracking number
6 de outubro de 2025
Only reason im given 3 stars is i…
Only reason im given 3 stars is i havent received any updates on postage and the tracking doesn't work
10 de outubro de 2025
Resposta da BBQ Spit Rotisseries
Hi Corey,
We’re really sorry to hear that you haven’t received your order yet. We understand how frustrating this must be. After checking into the situation, one of our customer service team members has confirmed that your order has been ready for collection at WASLEYS LPO since the 13th of October.
We hope this clears things up, but please don’t hesitate to reach out if you need any further assistance or have additional concerns. We’re here to help!
Warm regards,
BBQ Spit Rotisseries
Excellent
Excellent. Problem with the delivery rectified overnight before the long weekend. We overloaded it with an oversized pig and it performed flawlessly. I bought my first setup from these guys 10yrs ago and gifted this recent one to a friend who didn't have one on his farm. The original one still works great. This new version has many improvements which is excellent to see. A great company with customer service levels all too rare these days
16 de setembro de 2025
Delivery was very quick and all I…
Delivery was very quick and all I ordered was there very happy.
15 de setembro de 2025
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