Scam seller. Avoid at all costs. Advertised an orthopaedic pocket sprung mattress with memory foam, but sent a cheap, basic spring mattress with zero foam. When confronted, they falsely claimed the fo... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Bought from ebay a double sized divan with two storage draws, headboard and mattress included. Superb quality at a pretty unbeatable price, was super pleased with the purchase end the delivery. Also t... Ver mais
A empresa respondeu
Brilliant service. Arrived before schedule time. Helped with taking bed base upstairs & fitted casters too. He told me his job.was just deliver bed but seeing me with painful shoulder, installed bed b... Ver mais
A empresa respondeu
Quick delivery and good price. No instruction leaflet and spent a long time trying to find out where the U pieces went to join bed. You Tube were good but couldn’t find the splits down the side so did... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Camas
- Loja de Roupas de Cama
- Loja de Móveis para Quartos
- Fabricante de Móveis
- Loja de Móveis
- Loja de Móveis de Jardim
Escrito pela empresa
BedsDivans are the UK's largest manufacturers and online spot for Cheap Divan Beds with Mattresses in different sizes with free 7-14 working days delivery. Shop now!
Informações de contato
UNIT 8A STAG INDUSTRIAL ESTATE, WV14 7HZ, BILSTON, Reino Unido
- 01902 405535
- info@bedsdivans.co.uk
- bedsdivans.co.uk
4,0
Muito Bom
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Scam seller
Scam seller. Avoid at all costs. Advertised an orthopaedic pocket sprung mattress with memory foam, but sent a cheap, basic spring mattress with zero foam. When confronted, they falsely claimed the foam was "in the middle." They then manipulated me into closing my official return/refund case by promising to send the correct mattress. Once the case was closed, they admitted they do not even stock the mattress shown in the image. Now, they are refusing a free return and demanding I pay £72 to send back their incorrect item. Total scam tactics.
20 de julho de 2026
Avaliação não solicitada
Resposta da BedsDivans
Thank you for your feedback.
After reviewing your order, we can confirm that it was delivered and accepted. We understand that you decided the mattress was not suitable for your needs.
eBay's returns policy is very clear that, for buyer's remorse returns, the buyer is responsible for the cost of returning the item. As your return falls under this category, the return postage is not covered by us.
If you disagree with eBay's returns policy, this is a matter that would need to be raised directly with eBay, as we are required to follow their Terms of Service.
Your return request remains open, and we are still happy to accept the item back for a full refund once it has been returned in accordance with the eBay returns process.
You are hereby placed on formal notice regarding your publication of the word "scam" in relation to our business.
This allegation is false, unsubstantiated, and defamatory. It has the potential to cause serious harm to our company's reputation and commercial interests.
Accordingly, you are required to remove the defamatory statement within 24 hours of receipt of this notice. Should you fail to do so, we expressly reserve all of our rights to pursue all available legal remedies, including proceedings for defamation and any other relief available in law, without further notice.
Nothing in this correspondence constitutes a waiver of any of our legal rights or remedies, all of which are expressly reserved.
Thank you.
Terrible
Terrible, unprofessional customer service, even told me my review will be removed if i write any. The return fee is unreasonably expensive, costing over half the item price. Mattress not as firm as an orthopaedic one shloud. Would not recommend at all.
---
6 de julho de 2026
Avaliação não solicitada
Resposta da BedsDivans
Thank you for your feedback.
After reviewing your order, we can confirm that two mattresses were ordered, although you later advised that you only required one. As this was an ordering error rather than a fault with the item, the return collection cost is payable by the buyer, as the fee is charged directly by the courier for the collection service.
We understand that this may not have been the outcome you were hoping for. However, we do not believe it is fair to leave negative feedback simply because we were unable to offer a free return for an order placed in error. Throughout the process, we followed the applicable policy and provided all available assistance.
We always strive to provide excellent customer service and treat all customers fairly, and we are sorry that you were disappointed with the outcome.
Stay away from this company there Con…
Stay away from this company there Con artist sell mattresses that don’t look like the picture poor Quality then try and take half of the money back. When you send back the Mattress staying it damage on return. when clearly see there’s no damage in the pictures of delivery company that returns an took pictures myself when return delivery company was with me. they also so rude think they get off with try to con people out of money they need shut down please don’t make the same mistakes I did they would get zero stars Minus stars stay away use money With a good Company look up trustpilot for your self thanks for your time
10 de junho de 2026
Avaliação não solicitada
Resposta da BedsDivans
We can confirm that your order and account were flagged through fraud prevention checks, and the matter was subsequently reviewed and resolved by eBay. As a result, no further action is required from our side.
We also note that a number of statements contained within your review do not accurately reflect the circumstances of the transaction. Accordingly, we have submitted a report to Trustpilot and provided supporting evidence for their review and assessment.
Thank you.
Resposta da BedsDivans
Thank you for your positive feedback!
recently purchased chrome gliders from…
recently purchased chrome gliders from bedsdivans, great assets to my beds, looks brand new again and very pleased! - great customer service and fast delivery - Thanks guys
19 de novembro de 2025
Avaliação não solicitada
Resposta da BedsDivans
Thank you for your positive feedback!
Great bed and Mattress
Great bed and mattress i purchased and ottoman.
Fast delivery
Handled with care
Great prices
Would recommend
1 de outubro de 2025
Avaliação não solicitada
Resposta da BedsDivans
Thank you for your positive feedback!
King Divan that completely broke
Bought a king divan that completely failed. One half collapsed completely and other half sank in. Refused to repair or refund even though it was within 6 months as per the Consumer Goods Act & Sales of Goods Act. Rude, dismissive and no help at all. Avoid at all costs and spend your money elsewhere otherwise you will regret it!
30 de novembro de 2024
Avaliação não solicitada
Resposta da BedsDivans
Thank you for your feedback.
Following a thorough review, we can confirm that the items were damaged during use due to exceeding the recommended weight capacity. This information was clearly provided prior to your purchase.
We note that you contacted us approximately seven months after delivery, requesting a repair or replacement. However, as the damage resulted from use beyond the specified limits, this is not covered under the warranty. Additionally, no insurance was purchased to cover such circumstances.
As a result, we regret to inform you that your request for repair or replacement has been declined.
Thank you for your understanding.
Black divan base
Fab delivery thet called me 25 mins before which was amazing carried it with care and I couldn’t have asked for more
9 de julho de 2025
Resposta da BedsDivans
Thank you for your positive feedback!
Excellent service
Excellent service! Bed came in faster than I expected. Brilliant quality I highly recommend you buy from this business
19 de maio de 2025
Avaliação não solicitada
Resposta da BedsDivans
Thank you for your positive review!
Great company, polite staff and brilliant quality of beds
Great company, I was in a rush to purchase a bed due to a previous company letting me down on delivery. I visited the beds divan showroom and spoke to the staff who were very polite and welcoming. I explained the bed I wanted and they got everything sorted for me within the day! Brilliant service and bed is amazing thank you.
16 de maio de 2025
Avaliação não solicitada
Resposta da BedsDivans
Thank you for feedback !
A 5⭐️service provided from ordering to delivery
The service and communication that I received was first class with prompt responses to my queries. I was informed at every step of the delivery, with the delivery guys phoning me when they were 20 mins away.
The delivery guys were happy and polite and my bed was delivered with a smile.
Regarding the bed, the bed was delivered within the quoted time frame and the quality of the materials and finish are excellent. I personally recommend the Seller. A 5⭐️service provided from ordering to delivery
29 de abril de 2025
Avaliação não solicitada
Resposta da BedsDivans
Thank you for feedback !
Excellent divan double bed
Excellent product, good communication, free delivery. More than happy to recommend.
18 de abril de 2025
Avaliação não solicitada
Resposta da BedsDivans
Thank you for feedback !
Resposta da BedsDivans
Thanks for getting in touch, We have today sent out 2 clips for you after our call today - You should received within 2-3 working days - Thank you
Asked for a hard firm mattress
Asked for a hard firm mattress received a very soft mattress...really dissatisfied....will not buy from you again..
22 de março de 2025
Resposta da BedsDivans
Thank you for your review.
As stated on our website, mattresses require approximately 6–8 weeks to fully expand, settle, and take their intended shape. This information is clearly outlined on the product page.
We also note that one of our agents has previously contacted you to explain this process, and at that time, you confirmed you were happy to allow the necessary time.
We kindly recommend referring back to the product details for further clarification on how the mattress functions.
Have a lovely day.
Terrible service
Terrible service. I ordered a bed for a tenant on March 15th ×025, The payment screen said expected delivery, 20th March. I then received an email telling me if the address was within 100 miles of their postcode delivery would be 7-10 days, if outside the 100 miles, which the address was, it would be 10-15 days. I phoned the company directly, twice to see when the delivery would actually be but they couldn't tell me on either occasion as the delivery company was a 3rd party and I would have to wait for a text message from the delivery company. The bed was finally delivered on April 1st. 12 days over them originally saying the 20th March.
15 de março de 2025
Resposta da BedsDivans
We’re sorry to hear of your concerns.
As stated in our delivery terms available on our website, delivery typically takes between 7–14 working days. We are therefore unclear as to how the dates referenced in your evaluation were determined.
We have reviewed your order and can confirm that the products were delivered within the agreed delivery timeframe and in accordance with our stated delivery conditions.
We kindly advise reviewing our delivery terms and timescales for future reference.
Thank you.
Quality of the product was great also…
Quality of the product was great also very competative price’s an delivery of the product was ontime!!!
2 de abril de 2025
Avaliação não solicitada
Resposta da BedsDivans
Thank you for feedback !
Thank you very much love my new BED…
Thank you very much love my new BED SWEETDREAMZZZ
1 de abril de 2025
Avaliação não solicitada
Resposta da BedsDivans
Thank you for feedback !
Good quality for the money
Good quality for the money, easy to install. I gave 4 stars only for the lack of communication with the customer after I placed the order. I had to send them and email two weeks after and ask about it and even though they weren't able to give me an approximate date. The delivery company called me one day before which was good for me but maybe not ok with others
15 de março de 2025
Resposta da BedsDivans
Thank you for feedback ! - We will also feedback to the couirers regarding delivery issues.
I was kept informed about my purchase.
I was kept informed about my purchase.
Received telephone call the day before delivery giving time to expect it. They were true to their words. Bed delivered by two very pleasant polite young men.
I would recommend this company.
15 de março de 2025
Resposta da BedsDivans
Thank you for feedback !
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