bellamoon.co Avaliações 

59
•
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Not worth the money. The stitching on the cover has come undone after just 4 months despite following the washing and drying guidelines. The pillow goes extremely flat so doesn’t feel like it gives mu... Ver mais

Avaliado com 1 de um total de 5 estrelas

Expensive? Ok but only if it’s good quality, not at all the case for their 3 in 1 pregnancy pillow. It has SO many zippers, is extremely poor quality, the filling came in CHUNKS, difficult to wash (cf... Ver mais

Avaliado com 5 de um total de 5 estrelas

Customer service from this company is the best I’ve ever experienced! I received a product that had a fault and Irene was so lovely and sorted the problem straight away by sending out a replacement... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a pillow for my elderly bedbound mum who suffering from Parkinson’s. This provided great support to treat bed sores and the home support team were very impressed with it. I’ve now purchased a... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja para Bebês

Escrito pela empresa

We're a pregnancy, breastfeeding and attachment parenting brand specialising in pregnancy, nursing and rest systems and solutions to help aid the Motherhood journey for both mum and baby.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

59 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(59)

5 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great customer service

My friends bought me the pregnancy pillow and I wanted to change the cover to something more neutral. Bella Moon were so responsive and helpful - they sent me out a postage label straight away. A lovely friendly team and I can’t wait to use my new pillow!

24 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I loved my bellamoon pillow

I loved my bellamoon pillow! Such a great product.

I had it for both my pregnancies, and it was a life saver. Prior to buying it, I was proping up my bump with pillows and really wasn't sleeping. A friend recommended Bellamoon and once I purchased the pillow that all changed. It was a great support for my back too. I wasn't sure if I would be able to breast feed so only bought the pillow. But then I did end up breast feeding, and I purchased the nest. And it was a game changer.

I loved that I could take it apart and wash it and even buy new covers.

I've bought several pillows since and gifted them to friends as a mum 'to be' gift. It really is amazing. I see they have several new nursery products now, and ill be purchasing some for my friends babies when they arrive

28 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I absolutely love my Bellamoon…

I absolutely love my Bellamoon pillow! It has been a lifesaver for me since I purchased it, allowing me to finally get a good nights sleep whilst pregnant. I used it for both of my pregnancies and couldn't be without it. Great support for sore lower back and hips. The material is cool against your skin and the covers are great as you can take them off to clean them. Both my babies used it for tummy time and sitting up time too. Its a very versatile product and extremely comfortable.

24 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best pregnancy pillow

The best pregnancy pillow! I found it so difficult to stop rolling on my back during pregnancy and had multiple pillows. Finally got myself a bellamoon and it worked a treat! Also meant I could help my PGP and sciatica as I could have the pillow between my legs! Now baby is here I am using it during the night feeds too.

16 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The Bella Moon pregnancy and nursing…

The Bella Moon pregnancy and nursing pillow is a must for any expecting mum. It is so comfortable to sleep on and provides excellent support for feeding during the new born stage. The designs are beautiful and I used my pillow up until my baby was 6 months old as it supported him sitting! I thorough recommend this product and will certainly use it again if I’m lucky enough to have a second baby. Thank you Bella Moon.

16 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A lovely company!

A lovely company with a really personal touch. Their pregnancy pillow saved me in late pregnancy when I got really uncomfortable and then I was able to use it for breastfeeding too!

17 de setembro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Huge disappointment

I have a pregnancy pillow from my first baby and thought I’d treat myself to a new one from a different brand. I liked the idea of being able to add on to the Bella Moon pillow for breast feeding once the baby is here. Also thought the prints were cute. What I didn’t anticipate was how uncomfortable the pillow would be because of the zips. I wish I’d read reviews before purchasing the pillow! I was actually pretty amazed when I opened the box and saw how small the pillow was and how cheap it looked. I wish I’d stopped then and returned the pillow. I stupidly cut off the labels so I doubt I’ll be able to return. I think the fabric is soft and is a lovely print - 1 star for that. And customer service was lovely, I mis-typed my email address in my order and they were able to help me with this. Another star for that.
Save your money and buy a cheaper pregnancy pillow. Don’t be fooled by the marketing or cute prints like I was. This is such an expensive product and a huge disappointment. order #115352.

3 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This pillow has been perfect for me

This pillow has been perfect for me. I started using it at 21 weeks pregnant and have used it every day since. It was great tonsupport around my back during pregnancy and I now use it for nursing my 11 week old boy as well as for occasional tummy time or propping him up.

The design to zip into different orientations has been so helpful so I've not got a huge nursing pillow and can adjust it based on our needs. I have 2 covers which wash so well and are soft for us both.

I ended up having an emergency c section and can honestly say this pillow saved our breastfeeding journey. Without it I really would have struggled. I used it every feed to support and protect my incision site which meant I wasn't worried about stray legs or pain when feeding my baby. I also couldn't sleep laying down for a out 5 weeks while I recovered and this pillow was used to help prop me up and helped me comfortably sleep.

It's been worth every penny and I couldn't recommend it enough!

14 de fevereiro de 2023
Avaliação não solicitada
logotipo da bellamoon.co

Resposta da bellamoon.co

Thank you for your lovely review.

The BellaMoon Team. x

Avaliado com 5 de um total de 5 estrelas

Absolutely love this pillow!

Absolutely love this pillow!

I used it as a whole throughout pregnancy to sleep with. It really helped, (especially towards the end of pregnancy!) to make me comfier. It also helped to ensure I was sleeping on my side!

Not only have I used it through pregnancy but I split the pillow in to the 3 seperate pieces and took one of the smaller bits with me to hospital. It ended up being a great comfort and extra head support! Since then I've used the smaller bits as a breastfeeding pillow and the longer of the three as a tummy time support.

I have honestly used this pillow so much it's like it's become a part of me now! 😂

13 de fevereiro de 2023
Avaliação não solicitada
logotipo da bellamoon.co

Resposta da bellamoon.co

Thank you for your lovely review.

The BellaMoon Team. x

Avaliado com 5 de um total de 5 estrelas

I was worried after reading the other…

I was worried after reading the other reviews on Trust Pilot but loved the pattern on one of the Bella Moon pillows and had read other more positive reviews so decided to bite the bullet! I honestly have no problem at all with the zips - they have a fabric cover over them all and I have never woken up with a zip digging into me. The fabric is soft enough, washes well and provides good support in bed. My only negative point is that sometimes I do find the pillow a bit too big and cumbersome in bed! But that would be true of any pillow this size. I enjoy sleeping with it both along my back and against my front so I don't tend to move it during the night - I just have to climb over it after a midnight trip to the loo! I haven't yet used it as a nursing pillow but look forward to when the time comes.

22 de janeiro de 2023
Avaliado com 1 de um total de 5 estrelas

Disappointing - it’s uncomfortable and not good quality.

Unfortunately the reviews here are true. The material is scratchy and not great quality, the zips makes it really uncomfortable as it juts out where my chest are. It’s also hard to flip around if you sleep on both sides as it’s quite large. Really disappointed as it is also pricey and I thought it will be much better quality. Tried sleeping with it but end up with really poor sleep so back to pillows and bolster.

23 de novembro de 2022
Avaliação não solicitada
logotipo da bellamoon.co

Resposta da bellamoon.co

Hi there,
BellaMoon as a business joined Trustpilot in February 2023, therefore I am afraid we are unable to identify you as our customer. We have asked Trustpilot for more information so we can verify your review.

In the meantime, if you are a customer and are experiencing issues, please contact our Customer Service Team on +44 2896 227853 or email hello@bellamoon.info - we will be happy to help!

Best Wishes
BellaMoon

Avaliado com 1 de um total de 5 estrelas

Really disappointed with this pillow

Really disappointed with this pillow, I’ve not had it long and it’s already going flat, the pillow is made from cheap material and not designed to last. The zips are really annoying when you try to sleep, they scratch you. The material is also not soft and scratchy on your face. I bought this to help with back pain but it’s not thick enough to make my knee level with hip. Waste of money, how they have good reviews on their website I don’t know! Not suitable for pregnant women who need a stable pillow for aches and pains.

I’m afraid I did buy this product, I will send you the proof by email, my bank statement and the email to review this waste of money product. It’s a fair review, this product unfortunately does not suit people with PGP & SPD

11 de novembro de 2022
Avaliação não solicitada
logotipo da bellamoon.co

Resposta da bellamoon.co

Hi there,
BellaMoon as a business joined Trustpilot in February 2023, therefore I am afraid we are unable to identify you as our customer. We have asked Trustpilot for more information so we can verify your review.

In the meantime, if you are a customer and are experiencing issues, please contact our Customer Service Team on +44 2896 227853 or email hello@bellamoon.info - we will be happy to help!

Best Wishes
BellaMoon

**Update**
This customer recently reached out to our customer service team and the issue has been resolved. We advise all customers to contact hello@bellamoon.info directly and we will be happy to assist.

Avaliado com 1 de um total de 5 estrelas

Really not in love with this pillow

The pillow is ok and I do love the concept.
I just can’t seem to get comfortable with it after it arrived about 2 weeks ago. The zips are where I would naturally have my head and they are really uncomfortable to lay on.
To rotate the pillow in the night you are greeted with poppers that stick out that don’t have any covers on them presumably because the same pillow can also be used on the more expensive versions with additions.
The material used for the covers feel cheap and rough. Would have expected better quality
When unzipped the flaps barley cover the exposed zip so I’m intrigued to see how we get on with tummy time. I keep seeing reviews about how people are in love with it and will never get rid of it but for me I can’t wait to no longer use it which is such a shame

6 de agosto de 2022
Avaliação não solicitada
logotipo da bellamoon.co

Resposta da bellamoon.co

Hi there,
BellaMoon as a business joined Trustpilot in February 2023, therefore I am afraid we are unable to identify you as our customer. We have asked Trustpilot for more information so we can verify your review.

In the meantime, if you are a customer and are experiencing issues, please contact our Customer Service Team on +44 2896 227853 or email hello@bellamoon.info - we will be happy to help!

Best Wishes
BellaMoon

Avaliado com 1 de um total de 5 estrelas

Really not a comfortable pregnancy…

Really not a comfortable pregnancy pillow. The zips are all over so one of them is always going to be digging in as you fall asleep. And the times I have tried to persevere and sleep with it all night I’ve had the worst nights sleep, woken up really achey. It’s completely overpriced and I feel really sad that I’ve spent the money on this that could be better used for baby items! Thought it would be an investment for a good night sleep but hasn’t helped at all. Just got another ordered from Asda which I hope will help the aches and pains, and give me a better nights sleep.

30 de junho de 2022
Avaliação não solicitada
logotipo da bellamoon.co

Resposta da bellamoon.co

Hi there,
BellaMoon as a business joined Trustpilot in February 2023, therefore I am afraid we are unable to identify you as our customer. We have asked Trustpilot for more information so we can verify your review.

In the meantime, if you are a customer and are experiencing issues, please contact our Customer Service Team on +44 2896 227853 or email hello@bellamoon.info - we will be happy to help!

Best Wishes
BellaMoon

Avaliado com 1 de um total de 5 estrelas

Extremely overpriced

Extremely overpriced. Really uncomfortable fabric and zips poking into you. Wouldn’t recommend at all.

31 de dezembro de 2021
Avaliação não solicitada
logotipo da bellamoon.co

Resposta da bellamoon.co

Hi there,
BellaMoon as a business joined Trustpilot in February 2023, therefore I am afraid we are unable to identify you as our customer. We have asked Trustpilot for more information so we can verify your review.

In the meantime, if you are a customer and are experiencing issues, please contact our Customer Service Team on +44 2896 227853 or email hello@bellamoon.info - we will be happy to help!

Best Wishes
BellaMoon

Avaliado com 1 de um total de 5 estrelas

DO NOT BUY!

DO NOT BUY!! Overpriced and not fit for purpose.
Pregnant women suffer from aches and pains and no sleep. Add to this a “pregnancy pillow” with scratchy starchy “cotton”; filled with sweaty filling that doesn’t allow air flow and makes you sweat profusely; not particularly supportive or special in its shape - thus no assistance to usual aches and tenderness linked to pregnancy; add to all that a premium price tag = a VERY disgruntled customer.

Having done some “homework” I wish I had gone with the cheaper options on Amazon, or the JoJo Maman one. This Bellamoon product is a waste of money.
Don’t be sucked in by the “reviews” and lovely website!!

Not to mention the shipping - was supposed to 48hrs but took twice as long but they still charge the price.

The item turned up and I believe the covers were returns owing to the way in which they had been packed in crumpled up tissue in a huge box!

I made contact with the company, and Jordan told me to wash the covers in my chosen fabric conditioner. Nope - still horrible cheap starchy rough cotton!!

These products are meant for mother and baby - at the prices they charge they can afford to source better quality cotton. Not one that feels like old bobbled-up manmade fibres. I wouldn’t want to use this as a nursing pillow once my baby arrives. The fabric isn’t soft at all!!

Also the fibres in the filling are awful. I am not overweight, I am 7 months pregnant but this product made me sweaty and very uncomfortable. I woke up from a brief sleep and the pillow around my upper body was wet! Gross!!
For the price I’d expect a thermal control filling. Shocking!!!!

7 de setembro de 2021
Avaliação não solicitada
logotipo da bellamoon.co

Resposta da bellamoon.co

Hi there,
BellaMoon as a business joined Trustpilot in February 2023, therefore I am afraid we are unable to identify you as our customer. We have asked Trustpilot for more information so we can verify your review.

In the meantime, if you are a customer and are experiencing issues, please contact our Customer Service Team on +44 2896 227853 or email hello@bellamoon.info - we will be happy to help!

Best Wishes
BellaMoon

Avaliado com 1 de um total de 5 estrelas

Ordered one of their pregnancy pillows…

Ordered one of their pregnancy pillows on the 20th of April. Got a notification it was shipped on the 29th with a tracking number. On the 6th of May I checked the tracking details and it was showing delivered in a different location from my shopping address (It showed a completely different county). I emailed them and didn’t get an answer so today the 10th I decided to ring the delivery company. I was informed that my address on the label was incomplete (when I went to my order to check which details I input I could see was completed with eir code + my phone details). My order was on the process to be returned back to the sender. I managed to update the details and I’m still waiting for my delivery. The lack of reply from them is quite disappointing and the error on the label just delayed even further my delivery.

10 de maio de 2021
Avaliação não solicitada
logotipo da bellamoon.co

Resposta da bellamoon.co

Hi there,
BellaMoon as a business joined Trustpilot in February 2023, therefore I am afraid we are unable to identify you as our customer. We have asked Trustpilot for more information so we can verify your review.

In the meantime, if you are a customer and are experiencing issues, please contact our Customer Service Team on +44 2896 227853 or email hello@bellamoon.info - we will be happy to help!

Best Wishes
BellaMoon

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