BeMove Removals Avaliações 

131
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

5 stars are not enough to rate them. Vlad and his team did an amazing job: there was clear communication before the moving day, and they were punctual and super careful with all my belongings on the d... Ver mais

Avaliado com 5 de um total de 5 estrelas

Such hard working guys, very professional, they moved us in 35 degree heat and honestly did not stop. Great service and care, no complaints at all and we will definitely use them if we move again. Al... Ver mais

Avaliado com 5 de um total de 5 estrelas

The removal guys were excellent and 'heroic". Actually I cannot fault them. They took all the stress out of the move. The office staff were also very helpful. I have used Bemove four times now.

Avaliado com 3 de um total de 5 estrelas

Quote higher price for more vans, when you negotiate they drop the price but also drop the number of vans, so stuff is squeezed in / damaged. They shoot off the second the vans are packed to your... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Mudanças

Escrito pela empresa

We believe in the power of outsourcing the stress of moving to our reliable professionals. We have developed processes that take all the work from you, ensuring you a stress-free move. Our goal is to always deliver quality service to our customers.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

131 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 50% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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4,5

Todas as avaliações

(131)

27 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Only people I would trust if I had to move again.

Made moving less stressful. Great value for money. Arrived on time on moving day. Nothing was damaged, including plants and paintings. I wouldn't even tell my friends to ask around for a quote, I know these guys will offer the most competitive price and the best service.

30 de maio de 2024
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for taking the time to leave us a review! We truly appreciate your feedback and are thrilled to hear that you had a great experience with our service. If you ever need our help again, please don’t hesitate to contact us!

Avaliado com 5 de um total de 5 estrelas

Great value for money and very…

Great value for money and very professional. They were easy to deal with, kept in communication all the way, did what the said they were going to do and the team on the day were incredible - quick, very polite people and just got the job done without compromising quality. Would absolutely recommend

10 de junho de 2024
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for taking the time to leave us such a fantastic review! We’re happy to hear that you loved doing business with us. Your satisfaction is our priority and, as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback and we look forward to working with you again!

Avaliado com 5 de um total de 5 estrelas

Above and beyond

Hired this company to pack and move. Great experience! Guys are hardworking, kind and don't waste time at all. I would contact them again for my next move.

29 de maio de 2024
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for choosing our services! We will be more than happy to help you with your next move!

Avaliado com 5 de um total de 5 estrelas

Easy move with BeMove

Great people at work that helped my hectic move look simple. Would recommend team BeMove Removals for stress free shifting. Vlad and his team were a great help.

29 de março de 2024
Avaliação não solicitada
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Resposta da BeMove Removals

Thanks for taking the time to review our business. We know it takes time and we appreciate your effort! We’re glad you had a good experience and hope to help you again in the near future!

Avaliado com 5 de um total de 5 estrelas

Very fast and friendly service

Very fast and friendly service, even overcome the problem when furniture did not fit through the front door

18 de março de 2024
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for taking your time to review your experience with us!

Avaliado com 5 de um total de 5 estrelas

Wonderful company

Vlad and John were our Moving guys on the day and they were absolutely fantastic. They carefully packed everything up, packed it well and then delivered it and moved the boxes in to all the correct rooms across a split level property. They must have been exhausted by the end of the day but were nothing but friendly and courteous throughout. I'd like to also add that all pre correspondence with the online team was also professional and patient with us - we are first time movers and were quite concerned about this aspect of moving property. All in all, my wife are I cannot recommend enough for such a stressful thing as moving.

2 de março de 2024
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for your feedback about your experience with our service. Your review means a lot to us and helps spread the word about our business to other customers like you!

Avaliado com 5 de um total de 5 estrelas

Amazing team!

I can not recommend this company enough! The whole process was a breeze. I had an urgent move and the team were ready and willing to help. The moving team were so lovely and worked so hard to get the job done. Fantastic service! Thank you team.

27 de fevereiro de 2024
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you very much for such great review! We work really hard to offer the best service possible in the best possible way, so we are happy to see that reflected on your case. Hope to have you as our customer again in the future!

Avaliado com 5 de um total de 5 estrelas

Fantastic Service

The removal men were prompt, worked to remove my items carefully and place them where i needed them. There service was very friendly from the booking to the last item being moved it. Thank you

23 de fevereiro de 2024
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for your positive feedback! We truly appreciate it. This motivates us to continue doing our best!

Avaliado com 5 de um total de 5 estrelas

Very Good Removal Company

Very Good Removal Company
John and Daniel were great from start to finish very efficient careful with all the move and very polite highly recommend

31 de janeiro de 2024
Avaliação não solicitada
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Resposta da BeMove Removals

We’re so glad to hear you loved the experience! Please do not hesitate to contact us in the future! We’re happy to help you again, whenever you need us!

Avaliado com 2 de um total de 5 estrelas

A Mixed Experience

We picked BeMove for our move from London to Blackpool based on these great reviews and their competitive pricing. Sadly, our experience didn't match those of others. Firstly the team was late, only by half an hour, but as my carer had planned to let them in and get them started before putting me on a train up North, it totally messed up our schedule.
As soon as they arrived, they realised they wouldn't have a big enough van and so half the team left again!
There didn't seem to be any communication or planning between the packers and my carer about the order of work - we had planned for my bed plus a box of essentials to be packed last so that they could be unpacked first, but this didn't happen which was a bit of a disaster for me.
The packers don't seem to have had any training or have much understanding of what lives where in a house. Items from different rooms were thrown in together without any thought or labelling and we are still trying to locate stuff a month later.
When it came to unpacking the boxes, the team didn't unload them in a space efficient way (by stacking them tight to a wall, for example), so the rooms became filled very quickly and then it became impossible to put stuff in the right place. I had spent weeks pre-packing as much as I could and labelling it with the correct room and it all became dumped at the bottom of a huge mountain in one room. I repeatedly asked the movers to put things here or there but unless I stood over them, they just ignored the labels.
Finally I've had a further issue when I've unpacked a piece of artwork to find it damaged. I asked BeMove to claim on their insurance but I was told the following: 1."the damage was already done and the team took photos to prove it" (why on earth would someone take a picture of damage that they had had nothing to do with, I don't know!)
The cost of replacement was only £135 which seems a small amount for goodwill on a £3500+ job, especially considering I gave the team a sixty quid tip!
I just found the way BeMove operate to be really unprofessional compared to other movers I've used before who would always call if they came across or caused any damage.
I hope this review helps you make your decision.
I do have to give them some kudos because the whole team worked incredibly hard on both days.
It's true that we have a lot of stuff and halfway through the job the owner, Vlad, came to help to make sure the job got done. However I can't say it was done to a high standard.

3 de dezembro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

Dear Jane, we’re afraid that we don’t have any records showing that you were our customer. We think that is in regards to Iain’s move from London to Blackpool. We apologise that our service didn’t satisfy your expectations but our team worked incredibly hard to accommodate you and complete the service as smoothly as possible due to the long distance and the volume of your move.
We really strive to provide an exceptional removal service at all times but there are things that we cannot control such as traffic conditions. Our vans are equipped with trackers and we can guarantee that the team left the office at 6:35am that morning in order to be at your address at 8:00am and as there’s been heavy traffic that day, they arrived at 8:33am indeed. Nonetheless, we always ask our customers to allow us additional 30 minutes in case these things interfere.
We kept you updated at all times and it’s truly sad that you find the communication between you and the office really poor as we have always been in touch with you and responsive to all your requests (deposit refund, move rescheduling).
As for the loading day, we allocated 2 larger vans instead of 3 Luton ones but as soon as the team leader realised that those 2 vans were not enough, he informed the office and Vlad came with the 3rd one without an extra cost and no one left your premises at all.
The team is instructed to carefully pack all your belongings and place them into boxes and when they encounter belongings that are broken, have scratches or any other damage, they have to take pictures for our records to avoid any misunderstanding.
The team provided you with a Room to Room service meaning that all your belongings have been taken from the pickup address and placed into the room required at the new address. We can guarantee that our movers are trained, have experience when dealing with the items and definitely know “what lives where in a house”. Moreover, the team leader has been advised by Iain to leave part of the boxes in the front room as there wasn’t enough space in the other rooms.
One month later after the completion of the service, you emailed us pictures o an artwork stating it had been damaged by our movers. After carrying out an investigation with the team allocated to your move, the team leader sent us the photo of the same picture which had been taken at your pickup address before they wrapped it and prepared it for loading and it can be clearly seen that the plexiglass was missing then too and the scratches were the same as in your email. It has been sent to you but it seems that you deny it and wish to have £135 transferred to your account for its replacement. We cannot stay and show all the small scratches that we find on the way to our customers as it would take us double time to finish a move and this is why we prefer to keep evidence in our records and when it’s needed to have it as proof.
Even if it is a small amount, we cannot just transfer money for goodwill and especially when we definitely have proof that the damage has been there before and not caused by the negligence of the team. It’s really sad that because the company didn’t accept “to do the decent thing and refund you” as you stated to us, you threatened us with the court by email and chose to leave us a 2 star review to affect our service.
Each review is truly important to us as it helps us improve our services in the future and encourages us to keep up with the good work, but when we encounter these type of complains from someone who is not even the person who has been moved by us, but on behalf of him and asks for money for something which we proved privately (not on review platforms) that hasn’t been caused by the team, we cannot accept it.
We trust our experience so far and the rest of our customers that took their time to write about their experience with us will reflect the real image of us as a company.

Avaliado com 5 de um total de 5 estrelas

BeMove Removals - a 5 Start Experience…

In what 4 words would I describe BeMove Removals?

They really do care!

Apart from the fact that they moved me in a superb way, they were really professional, and help throughout the experience, they also resolved 1 issue with a smaller kitchen table. In essence, a small part of the ending of the table leg had an issue and BeMove Removals ordered the part and came and installed it!

They are absolutely amazing and I recommend them - thoroughly!

4 de novembro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you very much for this review, Lefteris! Our apologies for the inconvenience caused with the kitchen table but gladly we sorted it out. Your review encourages us to continue perform our excellent service and we will make sure to pass the feedback to the team!

Avaliado com 5 de um total de 5 estrelas

Efficient moving

Efficient moving. Responsive to emails.

16 de dezembro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for choosing our services! We will be more than happy to help you with your next move!

Avaliado com 5 de um total de 5 estrelas

Friendly and efficient movers :)

6 de novembro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you very much for your positive feedback. We are happy to hear that our team did a great job. We look forward to moving you next time!

Avaliado com 5 de um total de 5 estrelas

100% recommended removal company!

Brilliant experience from start to finish. Booking and virtual tour of the property was easy. We had the packing service which I would 100% recommend. The movers arrived the day before to pack. They were quick and efficient and bought all the materials. The day of the move ran smoothly. Having beds sofas etc out up in the new house was a great help after a tiring day. Unpacking the the boxes we found nothing broken everything was packed very well. The team made the stress of moving a lot easier. Thank you!

22 de novembro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for taking the time to review our business. We know it takes time and we appreciate your effort! We’re glad you had a good experience and hope to help you again in the near future!

Avaliado com 5 de um total de 5 estrelas

Excellent moving company

Excellent moving company, move took place without a hitch. Team was professional and efficient. Disassembled and reassembled a dining table to fit it through narrow doors. No damage to any belongings including art/mirrors/delicates. Definitely recommend!

13 de outubro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for the positive feedback! We’re delighted to hear you enjoyed our service!

Avaliado com 5 de um total de 5 estrelas

Amazing experience w

Amazing experience with a very professional team and great attitude. They made my move very smooth and pain free. Highly recommended

26 de setembro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for leaving us a review. It is good to know that the team did a great job! If you ever need our service again, don't hesitate to contact us!

Avaliado com 5 de um total de 5 estrelas

We hired BeMove when we moved house

We hired BeMove when we moved house and I have to say that they provided a really great service. They were on time and worked really efficiently, moving all our items with great care. They also showed great flexibility, which is important as all parties in the chain await the exchange of funds and delays can occur. The guys were friendly and courteous working in a really professional manner. I would definitely hire them again for any future requirements we may have.

D Williams

15 de setembro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for leaving us your feedback! We will be sharing your review with the team as a way to encourage them to keep up with the good work. If you ever need to move again, do not hesitate to contact us!

Avaliado com 5 de um total de 5 estrelas

I couldn't speak more highly of BeMove

I couldn't speak more highly of BeMove. They were responsive and helpful in the lead up, efficient and professional in process, and went the extra mile to be flexible around our needs. I'd recommend their services wholeheartedly. Thank you to Vlad, John and the rest of the team.

6 de setembro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you George for taking the time and effort to leave us a review. We work hard to deliver the best service possible, and we’re glad it showed during your move!

Avaliado com 5 de um total de 5 estrelas

Fantastic Service

Fantastic Service!
John, Adrian and Alex were so brilliant. Moving on one of the hottest days at 33 degrees, the team were so fast and efficient. Communication was great, and they were so accommodating to our little requests. We had a stop off to drop some items off at a location, and everything was very smooth. They really look after your belongings, and take care when moving/placing things.
I've got another move soon, so will definitely be using these guys again!

9 de setembro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

Thank you for your feedback, Kylie! We always appreciate thoughtful reviews and are glad to see you enjoyed our service. We look forward to seeing you again soon!

Avaliado com 5 de um total de 5 estrelas

Brilliant service, great price

Brilliant service, and incredibly hard working. Very polite and courteous - would certainly recommend. Thank you!

7 de setembro de 2023
Avaliação não solicitada
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Resposta da BeMove Removals

We’re so glad to hear you loved the experience! Please do not hesitate to contact us in the future! We’re happy to help you again, whenever you need us!

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