Benefitanswers Avaliações 15

A good friend of mine suffers from severe depression and appointed this firm to help them with their PIP claim. The firm were unprofessional and were not updating my friend in regards to their claim which was then submitted to Upper Tribunal. Instead of updating my friend they made a remark stating they will not cease to act for them. My friend is vulnerable and is incapable of handling matters like this. I would not recommend this firm to anyone.

Very unproffesional was told by message when asked for an update was told to sort it out myself wow what a firm avoid at all cost

They prey on the vulnerable - avoid. They were of no help on the claim - did not submit any evidence which was supplied to them. When I cancelled the agreement with them they charged me a contingency fee and then sold the debt on to a back street debt collection agency (K2) who immediately added on £133.20 and sent threatening letters. This was all within 2 weeks of receiving the original invoice from Benefits Answers. They are unreasonable and the experience has left me suicidal. If I could give them minus stars I would.

I see Paul has pleasured us with a reply.

Correct it was my disabled husband.
I complained about the disproportionate and under hand, unnecessary and early escalation to the debt collector who is equally as questionable as you. You achieved nothing with the filling of the form. I edited it only to add in the correct spelling of Benefit Answers from ‘Benegit Answers’.
If anyone is interesting in seeing all the communication we have had with these swindlers I am happy to provide. Strange how they said they received no evidence when I have several emails / copies of communication with them to the contrary of everything Paul has said. Exact timings are;
Invoice dated: 22/12/2025
Invoice received: 30/12/2025
First chase: text message on 31/12/2025
Debt collector letter dated: 12/01/2026 (with the added £133.20).

Edited again due to more of an update from Paul.
Let’s get this correct, Nothing was a done for total of 12 days - which is when the K2 first dated their letter (I was waiting for the money to pay you). . Most reasonable and legitimate companies do not sell their debt to back street collectors after just 12 days without receiving payment. Your actions and your replies on their own show enough of your true character and ethics. Oh and still no mention as to why you did not submit any evidence to the DWP when I have evidence to the contrary.

AND DO YOU KNOW WHAT THEY STILL HAVEN'T DONE IN ALL THEIR CHILDISH EMAIL EXCHANGES AND RELPIES HERE GIVE ME THEIR NEW CONTACT TEXT NUMBER SO THEY'VE CLEARLY GIVEN UP ON ME AS A CLIENT SO NOW WIN NO FEE BECAUSE YOU WOULD THINK IF I WAS STILL A CLIENT THEY WOULD OF GIVEN ME UPDATED CONTACT INFORMATION BUT NO NOTHING SO THEY'VE ENDED MY CONTRACT NO FEE TAKE ME TO COURT LET A JUDGE DECIDE
Sorry my mistake the last time you contacted me by text message from you was in August but still that doesn't change anything ive written or make it any less true you still should of informed me of any change of contact details which you never done you just left me talking to myself to a dead number this action makes your contract void no win no fee take me to court let a judge decide and the vile way youve treated me reply to their reply why haven't you replied to any of my texts message asking you what is going on asking if you're still working for me asking if you've given up on me the final text I take it from the no contact and reply you've ended your contract with me so no win no fee why the only contact I get from you is after I leave a honest review here if I've got the right number and contacting through the right number reply to me on that number now then take me to court let a judge decide
In reply to their reply they can keep twisting my words as much as they want but they are lying i did keep in touch with them via text message the same way we had been contacting each other since day one they did keep changing the number they would reply on at first i know dodgy but then seemed to stay the same number so as I repeat myself again I continued to contact them on this number but no reply since November how I'm i to know they've changed numbers yet again why would I Google or even look for another number when I have no reason to believe that they've changed the number they are contacting me with how I'm i meant to know this it is their job to keep me informed of any contact details changing as in the contract text number I have for them by failing to do this they've made my contract void so no fees got a problem take me to court let a judge decide also I don't know what they are talking about using there service again this is the only time I've used their services and I repeat i did not think there was anything wrong with your number why would and was contact you to no reply why don't you do the professional thing and inform your clients of changes to numbers take me to court let a judge decide

Benefit answers wouldn't know have now contact me by email I will be posting the full conversation at a later date but need to clear something up because they keep lying and twisting my word when I said I've contacted them on WhatsApp that is only to send pictures when they've asked me to and text message if anything was the main it was by text message not WhatsApp and I only did email exchange when asked to email something and again I was given a different email address each time they also saying I should of contacted them I have been by text message to no reply then they say to me I should look up their contact details through Google why would I think of doing that when I have no clue that any of there details might of changed I'm not a mind reader and isn't it there professional responsibility to keep their clients up-to-date and inform them of any number changes and so on your actions terminated the contract not mine

Re there reply they are always changing their this is extremely dodgy as I've said and as they know I only do contact by text or email they should text with new number but still this no excuse for there being no contact since November last year you've ended you contract with me through your like of communication failing to inform of yet more number changes so no fee i didn't end this you did when you haven't contacted me for 4 month going on 5 you've made my Christmas very stressful and upsetting not knowing what was happening with your company and the total abandonment I still don't talk on the phone or listen to messages text or email only contact

They agreed to help me on 05/09/2022 and the last contact I've had from them was on 19/11/2024 text message I've contacted them on WhatsApp and text message to which I've got no reply then last text message I sent i said I take it you've given up on me and no longer working for me this is your choice not mine so no fee still no reply I don't know what to do they've really messed up my life I could of got help from other people and had to turn it down because of them I also found it extremely dodgy how they alway seemed to contact me from a different mobile number this has not helped my mental health or my stress levels so has caused me a lot of extra extreme pain they could at least told me they had stopped working for me so unprofessional and inconsiderate i do not recommend this company and advise everyone to avoid at all cost

We had a pip approval for mobility. I informed benefit answers that I need to contest this and was told via email there would be no further charges... until the next day where they told me they would take another 40%. If you need help with PIP I would suggest you look at another company to assist you. Very shady business practice and very little help doing anything. We had to chase up doctors, speak to many people with ZERO help from Benefit Answers except filling in the initial paperwork which we had to have 4 telephone calls with PIP about as it was NOT conclusive.

I applied for attendance allowance, but my initial request was turned down with minimal explanation. Frustrated, I reached out to Paul Storey, a practitioner from Benefit Answers. Paul promptly took up my case, and the results have left me astounded.

Within weeks of Benefit Answers resubmitting my application, I received a phone call from a DWP officer. He explained that if he had reviewed my original request, he might have awarded me a lower amount. However, after reading the new claim submitted by Benefit Answers, he decided to grant me the full amount for both day and night attendance, with backdating.

I am immensely grateful to Paul and the team who worked tirelessly behind the scenes. A simple ‘thank you’ hardly seems sufficient, but THANK YOU.

Mixed experience with this company. They helped my mum with her benefits claim and were successful so we then paid a monthly direct debit for their help. They started to help my brother but dropped his case as they didn't think they'd win, I said "because you don't think you'll make money you're dropping the case" and the lady said "if you want to put it like that, yes". I took it on and we did win.
Meanwhile we cancelled our direct debit to them by mistake but thought they'd reinstated it which they hadn't. We found this out when a letter from a debt collection agency arrived having added 240 in fees to what we owe. We've had no communication asking for the money since 6 months ago, they just seit straight to a debt collector. I personally think this is very poor way to deal with a disabled person, they should surely have better communication and let us know if there's a problem. My overall thoughts are this company is exploitative, they use other peoples illnesses to make money and they ultimately only care about the money.

I could not give enough praise to this company. They helped me, as I would not have been able to do it by myself. They are Lovely people who run this service.

Well since contacting them they have been very supportive ive not yet been awarded anything but I cant fault these people very warm to talk to contact with them is very easy. the fact they work hard to get the people what there entitled too I think the fee they request is reasonable because its only a one off payment from the backdated funds after that you can hopefully have an easier way of life .

BAD they helped me with my 10 year old sons DLA claim, (It took them 7 weeks to complete and send my application so I ended up loosing out on 7 weeks of payment) in return I was to pay them 45% of my sons backdated money but when my claim was successful they requested 70% I refuse to pay such a high amount

Benefitanswers were brilliant. They put my mind at ease the first day i contacted them. They reassured me and they won the case for me. Any emails.texts that i was sending was promptly being replied to. Thank you once again for all your support

I asked Benefit Answers to help me with a PIP review because I knew from past experiences that not only was this something I was not adept at doing and caused me a great deal of stress, but I also knew Benefit Answers helped me then and now I was in even less of a position to do this for myself.

We communicated by telephone and email until it seemed all perfect to me and all-inclusive. All, ready to send.

Genius makes everything look simple and easy, but in recognizing the ease with which this form has been completed I acknowledge the genius within and the years of experience Benefit Answers brought to this exercise that has eased my life considerably. This I not only thank them for but have the deepest of gratitude and respect for.

Benefit Answers has made a big difference to me, and I am sure to many other people too.
Bless you and thank you.

Keep on doing what you do, you do it so well!

Recently used Benefit Answers as couldn't manage on my basic pension and was struggling with day to day problems after my hysterectomy. They helped me and sorted everything with the forms as couldn't do it by myself. In just 8 weeks I got full rate for both day and night amazing. OK I had to pay but that was sorted with the backdated amount I received. Now I can afford to run my car pay a Gardener and have a cleaner if I can't manage. I have told my friend about Benefit Answers as she was turned down even having a bad heart problem so hope she will get the award just like me. CAB were fully booked up be still waiting I guess for them... I get £352 a month and can relax a bit now in my bungalow I even managed to visit my daughter as could afford the train fare now..Its simple to do they go through everything much better than I could do.

We wish we'd found them sooner,if you havea legal issue you see a solicitor,problem with your car a mechanic,house is burgled you call the police,same here you pay for a professional to advise and help with the minefield of the benefits system,they charge but so do dentists,garages,solicitors,and a load of other professionals, we tried the cab,took weeks to get to see them,and they were useless,my brother in law used cab,and it took him 2 yrs to get his benefits reinstated,Benefit Answers had mine reinstated after 2 months,....would definitely recommend them if you want a professional service

They put an add on Facebook offering to file for benefits on your behalf. I contacted them to do a PIP claim. I was told yes they could do it, they would charge a fee and take it from the first PIP payment if I was approved. They said they would take no payment if I wasn’t approved. When I asked how much the fee was I was told £1 - £300 plus a 45 percent percentage of the total amount of the first payment. I said i need an exact amount before i can agree to it. They never responded.