Ordered trainers, website stated 15 in stock. Order confirmed. Then received an email out of stock but they had already taken my money. I then ordered again as it stated 15 in stock and received an em... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
I had an issue with an order so I emailed customer services, they replied within an hour and the issue was sorted. Would definitely order from this site again.
After reading other experiences I realise I have most likely been scammed… website looks legit and I got taken in by the genuinely interesting and stylish designs I hadn’t seen before. I thought wow s... Ver mais
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Order took over 3 weeks to arrive and I’m pretty sure the trainers are fakes. Ignoring phone calls and emails. Do not order from Bennimarceau. Fingers crossed I’ll get some cash back from my bank.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
BenniMarceau is a premier online retailer of premium footwear and apparel based in the United Kingdom. Inspired by the intersection of sport, art, and culture, we curate a diverse portfolio of both established leading brands and emerging fashion labels. Established on 8 November 2023, we are dedicated to delivering style, quality, and contemporary fashion directly to consumers across the nation. Apparel | Footwear | Style
Informações de contato
FLAT 23 GROVE HOUSE, WAVERLEY GROVE , N3 3PU, LONDON, Reino Unido
- 0330 043 4988
- customerservice@bennimarceau.com
- bennimarceau.com
2,3
Ruim
44 avaliações
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Respondeu a 100% das avaliações negativas
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As pessoas também visitaram
Scam website-same issue as below…
Scam website-same issue as below review, ordered an item which never arrived, having to make a claim via PayPal to get my money back! Grammatical errors all over emails and full of lies
11 de dezembro de 2024
Avaliação não solicitada
Resposta da BenniMarceau
Hello. We are very sorry to hear that your order has not arrived and that you have experienced poor communication from us. We hold ourselves to a high professional standard, and it is disappointing to hear that our recent emails did not reflect this. Please be assured that we are a legitimate business and want to make this right. We are happy to cooperate fully with PayPal, but if you would like us to resolve this and issue your refund directly and immediately, please contact our team at customerservice@bennimarceau.com with your order number. Thank you for your patience.
If I could give no stars for this…
If I could give no stars for this company, I would. As per the previous review I also placed an order on the 4th December. I’ve left voicemails & they don’t call you back. I’ve emailed them and they’ve given me different delivery dates with no sign of the goods I ordered!! I will be reporting them to the Trading Standards, they shouldn’t be allowed to be trading. They have my money and my son is without his Christmas present. DO NOT BUY FROM THEM!
23 de dezembro de 2024
Avaliação não solicitada
Resposta da BenniMarceau
We are deeply sorry for letting you and your son down. There is no excuse for giving you conflicting delivery dates or failing to return your calls, especially for a Christmas gift. We take your feedback very seriously. We want to investigate your order immediately to either locate the package or issue a full refund right away. Please email us directly at customerservice@bennimarceau.com with your order number and the name on the account so our management team can handle this for you personally today.
Do not purchase from this company
Do not purchase from this company, I ordered an item on the 4th December and it still hasn’t arrived. Despite me trying to email, call, chat with this company, I am still no further on. Shocking service, when I called a grumpy guy just said “hello” I had to squeeze any information out of him - very unprofessional indeed!
Edit - The item arrived on the 27/12/24, very poorly packaged and no apology for the delay. I complained to PayPal and I received a tracking number on the 23/12/24 from the seller, saying the item would be with me by the 24/12/24, sadly it wasn’t. Will not be using this company again!
23 de dezembro de 2024
Avaliação não solicitada
Resposta da BenniMarceau
Thank you for updating your review, and we sincerely apologise for this experience. It is unacceptable that your item arrived so late, poorly packaged, and that our phone service fell so short of professional standards. We are addressing this internally with our team to ensure all calls are handled properly. While we know the holiday season was frustrating, we want to ensure you are fully supported. Please contact us directly at customerservice@bennimarceau.com with your order details so we can offer a proper resolution.
SCAMMER - AVOID THIS SELLER.
SCAMMER - AVOID THIS SELLER. Took our money and never delivered the item. Repeatedly refused to provide any proof of postage or tracking information. Kept quoting different delivery timelines. Evasive, poor communications. We had to get EBay to step in who instantly refunded us, as it was obvious the seller was in the wrong. Sadly as a result of this exceptionally poor service, my daughter had nothing to open on her birthday. Shocking service.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da BenniMarceau
Hello. We are deeply sorry that your item did not arrive and, above all, that your daughter was left without her birthday present. We completely understand your anger and disappointment. This experience falls entirely short of the service we aim to provide. We can confirm that a full refund has been issued for this transaction. We take your feedback regarding our communication and the lack of tracking information very seriously, and we are reviewing our shipping and support processes immediately to ensure this does not happen to anyone else. We wish your daughter a very happy belated birthday and sincerely apologise for our failure on this occasion.
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