Benuta Avaliações 9

I ordered a rug and a few weeks later my money was returned to me without any reason telling me why. The order was never sent. So I ordered the rug again and this time with the priority shipping, but still I haven’t recieved any confirmation that my rug has been sent. I am starting to wonder if this is just a scummy website. I ordered the first rug some time in january and the second time in the beginning of february.

I placed an order on October 6, and while the parcel finally arrived on October 31, the process was a complete mess.

Tracking showed the parcel in Norway from October 24, then inexplicably moving toward Trondheim instead of Stavanger (the correct delivery address). During this time, I had no delivery estimate and was told repeatedly that the parcel was still “in transit.”

The advertised delivery time was 6–9 days; it took 25 days. Customer service was polite but unable to offer a clear explanation, compensation, or even a refund option while the package was stuck.

I eventually received the item, but the experience was far below expectations, with poor communication, no proactive updates, and no accountability for the delay.

I hope Benuta improves its logistics transparency and customer experience. The delivery process was frustrating and unreliable. I do NOT recommend.

Terrible service. I am completely dissatisfied with the service. I made an order on October 13th, not only you did not provide the tracking number on time, i had to chase on October 20th and the only thing you said was that you would follow up with DHL. Toda, 28th of October I still wait for your update regarding DHL and I receives an email as if I have requested to return the order, when I have not even received it!

Ikke fargen antrasitt, det teppe jeg fikk er nesten blått!!

Flott kvalitet og rask levering. Absolutt ingenting å klage på!

Egentlig ønsket jeg å kansellere kjøpe når jeg oppdaget at ikke var 100 ull. Det gikk ikke, selv om jeg sendte Mail en time etter jeg hadde kjøpt. Jeg fikk Mail at jeg kunne sende den i retur etter at jeg hadde mottat teppe. Å sende det i retur ville ha kostet meg ca 200 euros halv parten av det jeg hadde betalt. Konkluderte med å beholde teppe selv om jeg er veldig misfornøyd.

Fikk tilsendt teppe, som ikke samsvarer i fargene som det teppe jeg trodde jeg kjøpte! Vanskelig i etterkant å finne kontaktinformasjon. Måtte betale toll når jeg hentet ut på posten. Kommer ikke til å bestille mer fra denne siden. Fremstår useriøst!

Var veldig behjelpelig med å ordne opp i feil forsendelse og andre spørsmål. Veldig god kundeservice og fornøyd med produkter.

Jeg måtte betale toll, ingen slik informasjon ble gitt ved kjøp av produktene, og nettsiden er norsk