Berkfield Home Avaliações 1.672

I recently took delivery of a small double bed and when i tried to build it discovered the instructions were completely unreadable, screws were missing and some parts were damaged. I let Berkfield Home know straight away and they were quick to respond. I sent photos and requested a refund expecting to return the bed, but was incredibly happy when i was told a refund would be issued, no need to return the bed! Berkfield Home dealt with my complaint professionally and were genuinely shocked to hear about my issue. Great customer service from this company, who clearly care about their customers, I would highly recommend using them!

I received the product on time and good service ordering through the Debenhams website. Unfortunately the product wasn’t as I imagined would work and so needed to return it. I tried to generate the return through the Debenhams website as it advised that a return label would be processed by following the link to “supportberkfieldhomes.com”. There was no telephone number or process to start a return. After going round in loops I decided to go to the Debenhams messenger service to try and get a return label through them. This was a major disaster and frustration as it is mainly led by an AI robot. This resulted in 3 days of long delays and the AI sending out the same request for information I had already given numerous times.
THE GOOD NEWS
Eventually I emailed directly to berkfieldhomes - perhaps I should have done this first but it wasn’t obvious following the links to the return process. However Holly came back promptly and start a dialogue that led to a resolution of the return. Holly was respectful, quick to respond and resolved the return issue. A big thanks to Holly for acting swiftly.
I would recommend that Debenhams review their website for the return process and ensure it works as intended
Thank you to Berkfield Homes
PS: 5 stars to Holly
1 star to the Debenhams messenger site

Great reliable products, service and team. Professional support and would recommend ordering from them.

I had a faulty product and the response to resolve it was very quick. Amazing customer service from Holly. Will definately be shopping with them again

Parcel arrived later than expected but after speaking to the customer service team it looks like the third party dealer put the wrong delivery dates which caused the mixup.

Throughout the process the Berkfield home customer service team were super helpful and issued a refund on the same day I contacted them. After this experience I would totally buy from them again and would definitely not go through a third party seller and instead go direct.

I had to return a product. I was offered that I kept the product and accepted part refunds. I opted not to do this and was offered a complete refund as per Debenhams information

Great, purchased a massive 12 man tent, delivered , but realised before it was delivered was no longer needed.
Contacted the email provided and they offered a percentage off , but declined due to really no longer needed.
Been very helpful and will received a refund within 5 working days today is 17th April 2026 , so once all received back, happy to add more positive feedback.

Great communication and outcime reached thank you. My sister loves it

The item ordered was too big for our hallway. On contacting Berkfield via email, we received a response from Holly, who was very understanding and dealt with our refund very efficiently. No issues at all, which is very rare these days. Would definitely order from Berkfield again.

Communication with Holly who answered my query regarding a return. Options were provided and efforts made to help find resolve. Holly was very helpful and kind.

Good customer service kept in touch promptly managed The situation promptly and a resolution where I think both the seller and myself were happy

This company is not sending the product you see on the photo. They are dropshipping from a company vidalx who send the product direct to you. There is no quality control as they never see drop shipped product. The call themselves Holly or Sam or other made up names. They are in fact an Indian couple drop
shipping the same rubbish you can get from Temu. Why not be transparent instead of misleading people

Amazing Customer Service, thank you for help and kindness, this was my first time using Berkfield Home, but it will certainly not be my last.

Please respond to my emails.
Order number DUX053187697
We want to return the coffee table.
We have emailed numerous times for about 1 week but we have received No response.
This is a very poor customer service.
I would like to warn customers not to buy from you in case they would like to return the goods. It is impossible to return the good due to lack of response from your side.

Really good company to deal with. Really helpful. Good range of products and great customer service.

I did have an issue with my unit I ordered arrived in wrong colour, Holly at customer service was extremely helpful and has resolved the issue quickly and successfully.
Delivery of the item had good tracking and arrived in good time.

So happy with the end result, I brought a telescope bedroom rails from berkfield home at Debenhams. I wanted to return my item but ended keeping It when they offered me 50% off. Very friendly lady i spoke to.

Responded quickly and resolved within a few days

I had purchased a fence panel which I thought was suitable for the job.

It arrived on time and all in good order.

Unfortunately when came the time to erect the panel it was not fit for purpose and sadly I had to return it.

That process was handled efficiently and professionally by James.
Thank you for a stress free process and I am looking forward to my refund in full.

Thanks again !

Excellent Customer Service. Speedy response to query and a resolution that suited both parties was completed.